Subject: Ticket Assigned - Conversation with Nesreen
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 06 Feb 2023 13:41:01 +0000

Hi Ali Adil,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nesreen Nesreen                    Hello           10:35 PM, 08th Oct                     Nesreen                    I have a problem in one of the items I received           10:35 PM, 08th Oct                     Nesreen                    The bed broken           10:35 PM, 08th Oct                     Nesreen                             10:37 PM, 08th Oct                   yahkoob                   Hi Nesreen  Thank you for choosing HomeBox. My name is Yahkoob Erachat  How may I help you today?           11:23 PM, 08th Oct                     Nesreen                    Hi           11:23 PM, 08th Oct                     Nesreen                    i shared my issue           11:23 PM, 08th Oct                     Nesreen                    i bought a bed with 1100 AED           11:23 PM, 08th Oct                     Nesreen                    and second day its broken           11:23 PM, 08th Oct                   yahkoob                   Could you please share your order number so that I can assist you further?           11:24 PM, 08th Oct                     Nesreen                             11:25 PM, 08th Oct                   yahkoob                   , Please allow me one moment while I look up the status. This may take a minute or two.           11:31 PM, 08th Oct                     Nesreen                    thanks           11:31 PM, 08th Oct                   yahkoob                   I apologise for this inconvenience. I'm going to go ahead and escalate this to the concerned team right now with a high priority. It does take some time for them to action this. Please bear with us for between 24-48 hours.. I assure that I will resolve this issue for you. As soon as I get an update from them I will provide you with the resolution.           11:36 PM, 08th Oct                   yahkoob                   Kindly share your registered email ID for further assistance.           11:37 PM, 08th Oct                     Nesreen                    [email-masked]           11:37 PM, 08th Oct                     Nesreen                    please as i am sleeping on the floor           11:37 PM, 08th Oct                     Nesreen                    if possible tomorrow as i will be at work from sunday           11:37 PM, 08th Oct                     Nesreen                    and no one will be here to meet them           11:38 PM, 08th Oct                   yahkoob                   team will visit within 3 -5 working days           11:40 PM, 08th Oct                     Nesreen                    5 days ?           11:40 PM, 08th Oct                     Nesreen                    i am telling you that i am sleeping on floor           11:41 PM, 08th Oct                     Nesreen                    please ask them to call me tomorrow           11:41 PM, 08th Oct                   yahkoob                   This is the maximum time and team will cotact  with you as soon as possible           11:41 PM, 08th Oct                   yahkoob                   Is there anything else I can assist you with today?           11:51 PM, 08th Oct                     Nesreen                    thank you           11:51 PM, 08th Oct                   yahkoob                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:52 PM, 08th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3202351