Subject: Note Added - [#5632117] Pending Delivery from workshop / 29020102277420211207
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 04 Feb 2023 05:29:41 +0000

Hi ,    Gopinath Janakiraman added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5632117    Subject:  Pending Delivery from workshop / 29020102277420211207   Requester: Sarah.kennedy110    Note Content:   <div class="WordSection1">
<div class="MsoNormal" style="line-height:200%"><span style="mso-fareast-language:EN-US">Dear
<a id="OWAAM433E1F6C3384447095E970BD1063CD72" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Tanveer Haque</span></a>,</span></div>
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<div class="MsoNormal" style="line-height:200%"><span style="mso-fareast-language:EN-US">I have got confirmation from workshop team, sofa has ready to delivery, so we didn’t send any NON-Repair mail to CC team, attached snaps FYR.</span></div>
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<a id="OWAAMCF1B9C9E2D4B49CDB28DEAF9E621E8C8" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Murtaza Kutiyanawala</span></a>,</span></div>
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<div class="MsoNormal" style="line-height:200%"><span style="mso-fareast-language:EN-US">Pls find the below NON-Repair declaration CRM, Pls inform to Cx &amp; confirm for further action.</span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>refer crm#4530924, Griffen 3 Seater Recliner Sofa (only seating part) pullout done for repair. need to be delivered after it is repaired / Workshop declared NON-repair
 condition, Pls inform to Cx &amp; confirm for further action.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-GB">Thanks &amp; Regards,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-GB">  Gopinath J</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-GB">  M:  +971 545139679</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-GB">  E  : 
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-GB">  DWC building no-3 landmark warehouse</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-GB">  P.O.Box 282028, UAE.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-GB"> <a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=04%7C01%7CGopinath.Janakiraman%40landmarkgroup.com%7C4eadbd7f4b1845f9808b08d8f7f56dc6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637531980789776065%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=V77FZlBVoYJ4klXQKVt%2B7tP1ZVL35SsolCNEV0ZpgLE%3D&amp;reserved=0" rel="noreferrer">www.homeboxstores.com</a>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span lang="EN-US"> Tanveer Haque &lt;[email-masked]&gt;
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<b>Sent:</b> Friday, February 3, 2023 4:53 PM<br>
<b>To:</b> Home Box &lt;[email-masked]&gt;; Abdul Hameed Rasheed &lt;[email-masked]&gt;; Murtaza Kutiyanawala &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB Warehouse &lt;[email-masked]&gt;; HBUAE DELIVERY &lt;[email-masked]&gt;; HomeBox Customercare UAE &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5632117] - Pending Delivery from workshop / 29020102277420211207</span>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, February 2, 2023 7:38 AM<br>
<b>To:</b> Tanveer Haque &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB Workshop1 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB Warehouse &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HBUAE DELIVERY &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5632117] - Pending Delivery from workshop / 29020102277420211207</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Team</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">reminder<br>
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Please update on this <br>
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Pending Delivery from workshop<br>
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Order No: 29020102277420211207<br>
Order Date: 07-Dec-2021<br>
CRM No: 4539497<br>
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Problem Statement: refer crm#4530924, Griffen 3 Seater Recliner Sofa (only seating part) pullout done on 18/1/2023 for repair and till now no update received nor item repaired and deliver to cx kindly check and do the needful as urgent because cx is very upset
 and frustrated please inform us soon so we can inform cx.<br>
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 Kindly check and assist..<br>
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Thanks &amp; Regards, <br>
ahmed</span></div>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">On Wed, 1 Feb at 7:13 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Team</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Please update on this <br>
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Pending Delivery from workshop<br>
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Order No: 29020102277420211207<br>
Order Date: 07-Dec-2021<br>
CRM No: 4539497<br>
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Problem Statement: refer crm#4530924, Griffen 3 Seater Recliner Sofa (only seating part) pullout done on 18/1/2023 for repair and till now no update received nor item repaired and deliver to cx kindly check and do the needful as urgent because cx is very upset
 and frustrated please inform us soon so we can inform cx.</span></div>
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 Kindly check and assist..<br>
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Thanks &amp; Regards, <br>
ahmed</span></div>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">On Mon, 30 Jan at 6:05 PM
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<span lang="EN-US" style="font-size:10.5pt;font-family:Roboto;color:#183247">Hi  Mr. Ramesh , Hi Team,</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:Roboto;color:#183247">Please update on this </span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span lang="EN-US" style="font-size:10.5pt;font-family:Roboto;color:#183247">Pending Delivery from workshop</span></b><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span lang="EN-US" style="font-size:10.5pt;font-family:Roboto;color:#183247">Order No: 29020102277420211207</span></b><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span lang="EN-US" style="font-size:10.5pt;font-family:Roboto;color:#183247">Order Date: 07-Dec-2021</span></b><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span lang="EN-US" style='font-family:"Arial",sans-serif;color:black'>CRM No: 4539497</span></b><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:Roboto;color:#183247">Problem Statement: <b>refer crm#4530924, Griffen 3 Seater Recliner Sofa (only seating part) pullout done for repair. need to be delivered after it is repaired.</b></span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247">
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<span lang="EN-US" style="font-size:10.5pt;font-family:Roboto;color:#183247"> Kindly check and assist..</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:Roboto;color:#183247">Thanks &amp; Regards, </span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:Roboto;color:#183247">Laith </span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">On Sun, 29 Jan at 3:19 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="EN-US" style="font-size:10.5pt;font-family:Roboto;color:#183247">Hi Mr. Ramesh , Hi Team,</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:Roboto;color:#183247">Please update on this
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<b><span lang="EN-US" style="font-size:10.5pt;font-family:Roboto;color:#183247">Pending Delivery from workshop</span></b><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span lang="EN-US" style="font-size:10.5pt;font-family:Roboto;color:#183247">Order No: 29020102277420211207</span></b><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span lang="EN-US" style="font-size:10.5pt;font-family:Roboto;color:#183247">Order Date: 07-Dec-2021</span></b><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span lang="EN-US" style='font-family:"Arial",sans-serif;color:black'>CRM No: 4539497</span></b><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:Roboto;color:#183247">Problem Statement: <b>refer crm#4530924, Griffen 3 Seater Recliner Sofa (only seating part) pullout done for repair. need to be delivered after it is repaired.</b></span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247">
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<span lang="EN-US" style="font-size:10.5pt;font-family:Roboto;color:#183247"> Kindly check and assist..</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:Roboto;color:#183247">Thanks &amp; Regards, </span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:Roboto;color:#183247">Laith </span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">On Sat, 28 Jan at 7:55 PM
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<span lang="EN-US" style="font-size:10.5pt;font-family:Roboto;color:#183247">Hi Team,</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:Roboto;color:#183247">Gentle Reminder </span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span lang="EN-US" style="font-size:10.5pt;font-family:Roboto;color:#183247">Pending Delivery from workshop</span></b><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span lang="EN-US" style="font-size:10.5pt;font-family:Roboto;color:#183247">Order No: 29020102277420211207</span></b><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span lang="EN-US" style="font-size:10.5pt;font-family:Roboto;color:#183247">Order Date: 07-Dec-2021</span></b><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span lang="EN-US" style='font-family:"Arial",sans-serif;color:black'>CRM No: 4539497</span></b><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:Roboto;color:#183247">Problem Statement: <b>refer crm#4530924, Griffen 3 Seater Recliner Sofa (only seating part) pullout done for repair. need to be delivered after it is repaired.</b></span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247">
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<span lang="EN-US" style="font-size:10.5pt;font-family:Roboto;color:#183247"> Kindly check and assist..</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:Roboto;color:#183247">Thanks &amp; Regards, </span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:Roboto;color:#183247">Laith </span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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