Subject: Note Added - [#5596955] 9406151756 - Pending WWD Refund
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 23 Jan 2023 07:44:57 +0000

Hi ,    Harikrishnan Kurup added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5596955    Subject:  9406151756 - Pending WWD Refund   Requester: salwa mohamd    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Team , </div>
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<div class="MsoNormal">Find the receiving details of the subjected invoice .</div>
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<div class="MsoNormal"><b><span style="color:black">RECEIVING DATE </span></b></div>
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<div class="MsoNormal" align="right" style="text-align:right"><span style="color:black">19-Jan-22</span></div>
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<div class="MsoNormal"><span style="color:black">Foreo S/2 End Table-Champagne &amp; Nichel</span></div>
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<div class="MsoNormal"><span style="color:black">33HB01897501</span></div>
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<a id="OWAAMA93FD954EB4445BDA563AB2498B7E68C" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Murtaza Kutiyanawala</span></a>, Kindly update the refund status.</div>
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<a id="OWAAMD4B038E4A277470EAA69D1C036DCEF3B" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Tamal Guha</span></a> sir , Item has been received on the same day of physical
 arraival.</div>
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<div class="MsoNormal"><img width="1167" height="218" style="width:12.1597in;height:2.2708in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMDA2MDQ0MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.vmc1TY5NADixjn67ET_LgQLd5SoBfe6WSI6g56yUFqE" data-id="2044010060442"></div>
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Hari </div>
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<div>From: Tamal Guha &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, January 22, 2023 9:36 PM<br>
<b>To:</b> Home Box &lt;[email-masked]&gt;; Harikrishnan Kurup &lt;[email-masked]&gt;; Ramesh Veluchamy &lt;[email-masked]&gt;; Shiraj Qureshi &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5596955] - 9406151756 - Pending WWD Refund</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif'><a id="OWAAM5EA0CE7AF6B8429F8B504A19DB1F1187" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Century Gothic",sans-serif;text-decoration:none'>@Shiraj</span></a>
<a id="OWAAM4916063AE65F43F0A780FAB32C02D0B0" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Century Gothic",sans-serif;text-decoration:none'>@Harikrishnan</span></a>
<a id="OWAAM6CCA00F071694C73B4F99D1E3BA1B03F" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Century Gothic",sans-serif;text-decoration:none'>@Ramesh</span></a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif'>Please check and close by tomorrow. In case of any technical issue let me know.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif'>Thanks &amp; Regards,</span></div>
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<div class="MsoNormal"><b><span style='font-family:"Century Gothic",sans-serif'>Tamal Guha</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif'>Territory Logistics Manager – Home Box UAE</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif'>M: +971-528491122</span></div>
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<b>From:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, January 22, 2023 10:20 AM<br>
<b>To:</b> Tamal Guha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Harikrishnan Kurup &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh
 Veluchamy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5596955] - 9406151756 - Pending WWD Refund</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Hi Dear Tamal,<br>
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<strong><span style="font-family:-Apple-System">Pending WWD Refund </span></strong><b><br>
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Order No: 9406151756<br>
CRM No: 4523441 &amp; 4540582 &amp; 4542329</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">IT ticket : INC1545489<br>
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Item ID and Name: 163961927 - - Mira Accent End Table ( 1 QTY)<br>
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Problem Statement: The item was pulled out on 13 January, RMA was created but the refund is still not processed. Kindly check and check and assist. <br>
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</span><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"><img width="882" height="165" style="width:9.1875in;height:1.7222in" id="_x0000_i1028" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMDAwNTY3MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.0IuVCAwfCxfWbx1NfC8xcfmDAZXtzM7UvhL27ijy5uE"></span><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"></span>
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Thanks &amp; Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Jok Kuol,</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Sat, 21 Jan at 1:53 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Escalation Level 2, Reminder<br>
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Hi Ramesh,<br>
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<strong><span style="font-family:-Apple-System">Pending WWD Refund </span></strong><b><br>
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Order No: 9406151756<br>
CRM No: 4523441 &amp; 4540582</span></div>
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Item ID and Name: 163961927 - - Mira Accent End Table ( 1 QTY)<br>
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Problem Statement: The item was pulled out on 13 January, RMA was created but the refund is still not processed.<br>
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</span><span style="font-size:10.5pt;font-family:-Apple-System"><img width="882" height="165" style="width:9.1875in;height:1.7222in" id="_x0000_i1026" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTk0NTQ5OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.sRTdFr7ZN_dve0pKLp2ax7W8KEAEo5yx5p4XaZvHOqg"></span><span style="font-size:10.5pt;font-family:-Apple-System"><br>
Kindly check and process the refund.<br>
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Thanks &amp; Regards,</span>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Fri, 20 Jan at 12:32 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<strong><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Escalation lvl 2</span></strong><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"><br>
<strong><span style="font-family:-Apple-System"> </span></strong><br>
</span><strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Hi Ramesh,</span></strong><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Pending WWD Refund </span></b><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order No: 9406151756</span></b><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"></span>
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<b><span style='font-family:"Arial",sans-serif;color:black'>CRM No:4523441 &amp; 4540582</span></b><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"></span>
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<strong><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Item ID and Name :</span></strong><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"> 163961927 - - Mira Accent
 End Table ( 1 QTY)</span>
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Problem Statement</span></strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">: The item was pulled out on 13 January, RMA created but the refund
 is still not processed.</span><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"><br>
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</span><span style="font-size:10.5pt;font-family:Roboto;color:#183247"><img width="882" height="165" style="width:9.1875in;height:1.7222in" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTg0OTUzMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.zcOR5ygF6_GML0Cz_4fMT-6iK6kq2eP8LeHivW7u4v8"></span><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"></span>
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<span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"><br>
Kindly check and process the refund.<br>
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</span><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Thanks &amp; Regards, </span><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Jok Kuol,</span><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"></span>
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