Subject: Note Added - [#5596448] 9410633249 - Wrong C&C status
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 18 Jan 2023 09:32:32 +0000

Hi ,    Homebox.liwama added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5596448    Subject:  9410633249 - Wrong C&C status   Requester: Vivek PAbraham    Note Content:   <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
Item is collected by cx.</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
<br>
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<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
Pls close the issue from your end.</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
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<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
<br>
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<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
Regards</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
Jitendra Singh</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Home Box &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, January 18, 2023 7:41 AM<br>
<b>To:</b> Homebox LIWA SM &lt;[email-masked]&gt;; Hb Liwa Ma &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; Sanjeeb Das &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5596448] - 9410633249 - Wrong C&amp;C status
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<div style="color:INDIANRED"><b><i><font>CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div dir="ltr">Reminder<br>
<br>
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<span style="box-sizing:border-box; word-break:break-word; font-size:10.5pt; font-family:Roboto,sans-serif; color:rgb(24,50,71); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Hi
 team, </span>
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 </div>
<div dir="ltr" style="box-sizing:border-box; word-break:break-word; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; line-height:1.38; margin-top:0pt; margin-bottom:0pt">
<span dir="ltr" style="box-sizing:border-box; word-break:break-word; font-size:10.5pt; font-family:Roboto,sans-serif; color:rgb(24,50,71); background-color:transparent; font-weight:700; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Wrong
 C&amp;C status</span>
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 </div>
<div dir="ltr" style="box-sizing:border-box; word-break:break-word; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; line-height:1.38; margin-top:0pt; margin-bottom:0pt">
<span dir="ltr" style="box-sizing:border-box; word-break:break-word; font-size:10.5pt; font-family:Roboto,sans-serif; color:rgb(24,50,71); background-color:transparent; font-weight:700; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Order
 Number: 9410633249</span>
</div>
<div dir="ltr" style="box-sizing:border-box; word-break:break-word; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; line-height:1.38; margin-top:0pt; margin-bottom:0pt">
<span dir="ltr" style="box-sizing:border-box; word-break:break-word; font-size:10.5pt; font-family:Roboto,sans-serif; color:rgb(24,50,71); background-color:transparent; font-weight:700; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Tracking:103308905</span>
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<span dir="ltr" style="box-sizing:border-box; word-break:break-word; font-size:10.5pt; font-family:Roboto,sans-serif; color:rgb(24,50,71); background-color:transparent; font-weight:700; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Order
 Date: Jan 15, 2023</span>
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<div dir="ltr" style="box-sizing:border-box; word-break:break-word; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; line-height:1.38; margin-top:0pt; margin-bottom:0pt">
<span dir="ltr" style="box-sizing:border-box; word-break:break-word; font-size:10.5pt; font-family:Roboto,sans-serif; color:rgb(24,50,71); background-color:transparent; font-weight:700; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Store
 Code: 29004</span>
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 </div>
<div dir="ltr" style="box-sizing:border-box; word-break:break-word; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; line-height:1.38; margin-top:0pt; margin-bottom:0pt">
<span dir="ltr" style="box-sizing:border-box; word-break:break-word; font-size:10.5pt; font-family:Roboto,sans-serif; color:rgb(24,50,71); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">As
 per Hybris, the order has been collected on (17/1/23). But as per Cx, he did not collect the order yet and he received a notification stating that the collection is complete.<br style="box-sizing:border-box">
<br style="box-sizing:border-box">
</span><span dir="ltr" style="box-sizing:border-box; word-break:break-word; font-size:10.5pt; font-family:Roboto,sans-serif; color:rgb(24,50,71); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Kindly
 check and assist. </span> </div>
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 </div>
<div dir="ltr" style="box-sizing:border-box; word-break:break-word; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; line-height:1.38; margin-top:0pt; margin-bottom:0pt">
<span style="box-sizing:border-box; word-break:break-word; font-size:10.5pt; font-family:Roboto,sans-serif; color:rgb(24,50,71); font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Thanks
 &amp; Regards, </span>
</div>
<div dir="ltr" style="box-sizing:border-box; word-break:break-word; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; line-height:1.38; margin-top:0pt; margin-bottom:0pt">
<span dir="ltr" style="box-sizing:border-box; word-break:break-word; font-size:10.5pt; font-family:Roboto,sans-serif; color:rgb(24,50,71); font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Ali</span>
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<div class="x_freshdesk_quote">
<blockquote class="x_freshdesk_quote">On Tue, 17 Jan at 9:10 AM <span class="x_separator">
, Home Box &lt;[email-masked]&gt; wrote:
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<div>Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5596448" rel="noreferrer">
#5596448</a> raised by Vivek PAbraham ([email-masked]).</div>
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<div>
<br>
</div>
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<span style="font-size:10.5pt; font-family:Roboto,sans-serif; color:#183247; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">Hi team, </span>
</div>
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 </div>
<div dir="ltr" style="line-height:1.38; background-color:#ffffff; margin-top:0pt; margin-bottom:0pt">
<span dir="ltr" style="font-size:10.5pt; font-family:Roboto,sans-serif; color:#183247; background-color:transparent; font-weight:700; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">Wrong
 C&amp;C status</span>
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 </div>
<div dir="ltr" style="line-height:1.38; background-color:#ffffff; margin-top:0pt; margin-bottom:0pt">
<span dir="ltr" style="font-size:10.5pt; font-family:Roboto,sans-serif; color:#183247; background-color:transparent; font-weight:700; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">Order
 Number: 9410633249</span>
</div>
<div dir="ltr" style="line-height:1.38; background-color:#ffffff; margin-top:0pt; margin-bottom:0pt">
<span dir="ltr" style="font-size:10.5pt; font-family:Roboto,sans-serif; color:#183247; background-color:transparent; font-weight:700; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">Tracking:103308905</span>
</div>
<div dir="ltr" style="line-height:1.38; background-color:#ffffff; margin-top:0pt; margin-bottom:0pt">
<span dir="ltr" style="font-size:10.5pt; font-family:Roboto,sans-serif; color:#183247; background-color:transparent; font-weight:700; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">Order
 Date: Jan 15, 2023</span>
</div>
<div dir="ltr" style="line-height:1.38; background-color:#ffffff; margin-top:0pt; margin-bottom:0pt">
<span dir="ltr" style="font-size:10.5pt; font-family:Roboto,sans-serif; color:#183247; background-color:transparent; font-weight:700; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">Store
 Code: 29004</span>
</div>
<div dir="ltr" style="line-height:1.38; background-color:#ffffff; margin-top:0pt; margin-bottom:0pt">
 </div>
<div dir="ltr" style="line-height:1.38; background-color:#ffffff; margin-top:0pt; margin-bottom:0pt">
<span dir="ltr" style="font-size:10.5pt; font-family:Roboto,sans-serif; color:#183247; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">As
 per Hybris, the order has been collected on (17/1/23). But as per Cx, he did not collect the order yet and he received a notification stating that the collection is complete.<br>
<br>
</span><span dir="ltr" style="font-size:10.5pt; font-family:Roboto,sans-serif; color:#183247; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">Kindly
 check and assist. </span>
</div>
<div dir="ltr" style="line-height:1.38; background-color:#ffffff; margin-top:0pt; margin-bottom:0pt">
 </div>
<div dir="ltr" style="line-height:1.38; margin-top:0pt; margin-bottom:0pt"><span style="font-size:10.5pt; font-family:Roboto,sans-serif; color:#183247; background-color:#ffffff; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">Thanks
 &amp; Regards, </span></div>
<div dir="ltr" style="line-height:1.38; margin-top:0pt; margin-bottom:0pt"><span dir="ltr" style="font-size:10.5pt; font-family:Roboto,sans-serif; color:#183247; background-color:#ffffff; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">Ali</span></div>
<div class="x_freshdesk_quote">
<blockquote class="x_freshdesk_quote">On Tue, 17 Jan at 8:15 AM <span class="x_separator">
, Vivek PAbraham &lt;[email-masked]&gt; wrote:
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<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">i am mrudula p roy talking in behald of vivek p abraham</div>
<div></div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/tree.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:320px; padding:12px; float:left">
<div>Good morning</div>
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">08:00 AM, 17th Jan</div>
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<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Hannah UAE HB</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
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<div>Hello, welcome to HomeBox!&#128075; I am Hannah, your support Bot.</div>
<div>مرحبا، شكراً للتواصل مع هوم بوكس! &#128075;، أنا هانا، بوت الدعم الخاص بك</div>
<div></div>
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<div style="color:#999999; font-size:11px; clear:right">08:00 AM, 17th Jan</div>
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<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Hannah UAE HB</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div></div>
<div>What language do you prefer? </div>
<div>ما هي اللغة التي تفضلها؟</div>
<br>
<div>Type 1 for English</div>
<div>أدخل 2 للغة العربية</div>
<div></div>
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<div style="color:#999999; font-size:11px; clear:right">08:00 AM, 17th Jan</div>
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<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">i am mrudula p roy talking in behald of vivek p abraham</div>
<div></div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/tree.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:320px; padding:12px; float:left">
<div>1</div>
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">08:00 AM, 17th Jan</div>
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<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Hannah UAE HB</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>✍️ Please enter your name</div>
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<div style="color:#999999; font-size:11px; clear:right">08:00 AM, 17th Jan</div>
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<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">i am mrudula p roy talking in behald of vivek p abraham</div>
<div></div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/tree.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:320px; padding:12px; float:left">
<div>I am Mrudula P Roy talking in behald of Vivek P Abraham</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">08:01 AM, 17th Jan</div>
</td>
</tr>
<tr>
</tr>
<tr style="border:none">
<td style="padding:10px 20px; font-size:13.6px; color:#3f3f46">
<div style="float:right">
<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Hannah UAE HB</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div></div>
<div>Hello, what can we help you with today? &#128129;&#127995;</div>
<br>
<div>1 - For help placing a new order</div>
<div>2 - Offers and Promotions</div>
<div>3 - To check order or delivery status</div>
<div>4 - For questions about returns or refund</div>
<div>5 - For complaints</div>
<div>6 - Check Store Locations</div>
<br>
<div>Please reply with only a single digit corresponding to the option.</div>
<br>
<div>Example Please reply only "3" to check order or delivery status.</div>
<br>
<div>At anytime during the conversation if you wish to come back to main menu, please reply "/0".</div>
<div></div>
</div>
<div style="color:#999999; font-size:11px; clear:right">08:01 AM, 17th Jan</div>
</div>
</td>
</tr>
<tr>
</tr>
<tr style="border:none">
<td style="padding:10px 20px; color:#333; color:#3f3f46">
<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">i am mrudula p roy talking in behald of vivek p abraham</div>
<div></div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/tree.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:320px; padding:12px; float:left">
<div>5</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">08:02 AM, 17th Jan</div>
</td>
</tr>
<tr>
</tr>
<tr style="border:none">
<td style="padding:10px 20px; font-size:13.6px; color:#3f3f46">
<div style="float:right">
<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Hannah UAE HB</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>I am sorry to hear you are facing issues you wish to complain about.</div>
</div>
<div style="color:#999999; font-size:11px; clear:right">08:02 AM, 17th Jan</div>
</div>
</td>
</tr>
<tr>
</tr>
<tr style="border:none">
<td style="padding:10px 20px; font-size:13.6px; color:#3f3f46">
<div style="float:right">
<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Hannah UAE HB</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>Please enter an email address where we can contact you</div>
</div>
<div style="color:#999999; font-size:11px; clear:right">08:02 AM, 17th Jan</div>
</div>
</td>
</tr>
<tr>
</tr>
<tr style="border:none">
<td style="padding:10px 20px; color:#333; color:#3f3f46">
<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">i am mrudula p roy talking in behald of vivek p abraham</div>
<div></div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/tree.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:320px; padding:12px; float:left">
<div>[email-masked]</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">08:02 AM, 17th Jan</div>
</td>
</tr>
<tr>
</tr>
<tr style="border:none">
<td style="padding:10px 20px; font-size:13.6px; color:#3f3f46">
<div style="float:right">
<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Hannah UAE HB</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div></div>
<div>To help us understand the problem, please reply with the digit that best corresponds with the nature of your complaint</div>
<br>
<div>1. Problem with a Product or Quality of Product</div>
<div>2. Complaint about Delivery</div>
<div>3. Complaint about Return or Refund</div>
<div>4. Complaint about Experience in Store</div>
<div>5. Complaint about another topic</div>
<br>
<div>Please only reply with the digit that best corresponds to the nature of your query.
</div>
<br>
<div>Example if you wish to compaint about delivery, please only reply "2".</div>
<div></div>
</div>
<div style="color:#999999; font-size:11px; clear:right">08:02 AM, 17th Jan</div>
</div>
</td>
</tr>
<tr>
</tr>
<tr style="border:none">
<td style="padding:10px 20px; color:#333; color:#3f3f46">
<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">i am mrudula p roy talking in behald of vivek p abraham</div>
<div></div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/tree.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:320px; padding:12px; float:left">
<div>2</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">08:02 AM, 17th Jan</div>
</td>
</tr>
<tr>
</tr>
<tr style="border:none">
<td style="padding:10px 20px; font-size:13.6px; color:#3f3f46">
<div style="float:right">
<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Hannah UAE HB</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div></div>
<div>Please share with us your Order number (if you placed your order online) or Invoice Number if you made your purchase at store. Order number will be mentioned in your confirmation email.</div>
<br>
<div>If you do not have an order or invoice number, please share the phone number you used while placing the order in format 0512345678</div>
<div></div>
</div>
<div style="color:#999999; font-size:11px; clear:right">08:03 AM, 17th Jan</div>
</div>
</td>
</tr>
<tr>
</tr>
<tr style="border:none">
<td style="padding:10px 20px; color:#333; color:#3f3f46">
<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">i am mrudula p roy talking in behald of vivek p abraham</div>
<div></div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/tree.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:320px; padding:12px; float:left">
<div>9410633249</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">08:03 AM, 17th Jan</div>
</td>
</tr>
<tr>
</tr>
<tr style="border:none">
<td style="padding:10px 20px; font-size:13.6px; color:#3f3f46">
<div style="float:right">
<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Hannah UAE HB</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>Please share with us your email address.</div>
</div>
<div style="color:#999999; font-size:11px; clear:right">08:03 AM, 17th Jan</div>
</div>
</td>
</tr>
<tr>
</tr>
<tr style="border:none">
<td style="padding:10px 20px; color:#333; color:#3f3f46">
<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">i am mrudula p roy talking in behald of vivek p abraham</div>
<div></div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/tree.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:320px; padding:12px; float:left">
<div>[email-masked]</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">08:04 AM, 17th Jan</div>
</td>
</tr>
<tr>
</tr>
<tr style="border:none">
<td style="padding:10px 20px; font-size:13.6px; color:#3f3f46">
<div style="float:right">
<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Hannah UAE HB</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div></div>
<div>Thank you, please now reply with single digit that corresponds to your question:</div>
<br>
<div>1. When will I get my Order?</div>
<div>2. Change the Delivery Date for my Order</div>
<div>3. Change my Delivery Address</div>
<div>4. Update alternate phone number for delivery</div>
<div>5. Question about Assembly of my furniture order</div>
<div>6. Complaint about Delivery of my order</div>
<div>7. I have another question about Delivery of my order</div>
<br>
<div>Please only reply with a single digit. Example reply "1" to check the status of your order</div>
<div></div>
</div>
<div style="color:#999999; font-size:11px; clear:right">08:04 AM, 17th Jan</div>
</div>
</td>
</tr>
<tr>
</tr>
<tr style="border:none">
<td style="padding:10px 20px; color:#333; color:#3f3f46">
<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">i am mrudula p roy talking in behald of vivek p abraham</div>
<div></div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/tree.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:320px; padding:12px; float:left">
<div>1</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">08:04 AM, 17th Jan</div>
</td>
</tr>
<tr>
</tr>
<tr style="border:none">
<td style="padding:10px 20px; font-size:13.6px; color:#3f3f46">
<div style="float:right">
<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Hannah UAE HB</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div></div>
<div>If you are checking about status of a Furniture Delivery Order, the order will be delivered on the date you selected at the time of placing your order.</div>
<br>
<div>For non furniture items deliveries take 3-5 working days.</div>
<br>
<div>Our delivery partner will call you before arriving for delivery</div>
<div></div>
</div>
<div style="color:#999999; font-size:11px; clear:right">08:04 AM, 17th Jan</div>
</div>
</td>
</tr>
<tr>
</tr>
<tr style="border:none">
<td style="padding:10px 20px; font-size:13.6px; color:#3f3f46">
<div style="float:right">
<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Hannah UAE HB</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>For us to investigate your issue further, we would require more information from you</div>
</div>
<div style="color:#999999; font-size:11px; clear:right">08:04 AM, 17th Jan</div>
</div>
</td>
</tr>
<tr>
</tr>
<tr style="border:none">
<td style="padding:10px 20px; font-size:13.6px; color:#3f3f46">
<div style="float:right">
<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Hannah UAE HB</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>Please describe your question in 1 message. Please try to include as many details as possible in one message.</div>
</div>
<div style="color:#999999; font-size:11px; clear:right">08:04 AM, 17th Jan</div>
</div>
</td>
</tr>
<tr>
</tr>
<tr style="border:none">
<td style="padding:10px 20px; color:#333; color:#3f3f46">
<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">i am mrudula p roy talking in behald of vivek p abraham</div>
<div></div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/tree.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:320px; padding:12px; float:left">
<div>My order no is 9410633249. I made click and collect but i didn't collected from store.today i got a message that it is collected from store but its not me.may i know what happened</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">08:06 AM, 17th Jan</div>
</td>
</tr>
<tr>
</tr>
<tr style="border:none">
<td style="padding:10px 20px; font-size:13.6px; color:#3f3f46">
<div style="float:right">
<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Hannah UAE HB</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>Thank you. If you have finished entering information now please reply 1. After you reply 1, I will begin processing your request.</div>
</div>
<div style="color:#999999; font-size:11px; clear:right">08:06 AM, 17th Jan</div>
</div>
</td>
</tr>
<tr>
</tr>
<tr style="border:none">
<td style="padding:10px 20px; color:#333; color:#3f3f46">
<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">i am mrudula p roy talking in behald of vivek p abraham</div>
<div></div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/tree.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:320px; padding:12px; float:left">
<div>1</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">08:07 AM, 17th Jan</div>
</td>
</tr>
<tr>
</tr>
<tr style="border:none">
<td style="padding:10px 20px; font-size:13.6px; color:#3f3f46">
<div style="float:right">
<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Hannah UAE HB</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>Thank you, I will now handover all of this information to a member of our Customer Support team to assist you.</div>
</div>
<div style="color:#999999; font-size:11px; clear:right">08:07 AM, 17th Jan</div>
</div>
</td>
</tr>
<tr>
</tr>
<tr style="border:none">
<td style="padding:10px 20px; font-size:13.6px; color:#3f3f46">
<div style="float:right">
<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Hannah UAE HB</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>Connecting to a member of our team may take a few minutes. Kindly wait, and we will be with you shortly.</div>
</div>
<div style="color:#999999; font-size:11px; clear:right">08:07 AM, 17th Jan</div>
</div>
</td>
</tr>
<tr>
</tr>
<tr style="border:none">
<td style="padding:10px 20px; color:#333; color:#3f3f46">
<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">i am mrudula p roy talking in behald of vivek p abraham</div>
<div></div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/tree.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:320px; padding:12px; float:left">
<div>Ok</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">08:07 AM, 17th Jan</div>
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<div style="float:right">
<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Ali</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>Hello, my name is Ali , Please give me a few moments while I review and process your request. I will get back shortly.</div>
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<div style="color:#999999; font-size:11px; clear:right">08:08 AM, 17th Jan</div>
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<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Ali</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>Kindly confirm if you have collected the order.</div>
</div>
<div style="color:#999999; font-size:11px; clear:right">08:12 AM, 17th Jan</div>
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<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">i am mrudula p roy talking in behald of vivek p abraham</div>
<div></div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/tree.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:320px; padding:12px; float:left">
<div>no i didn't collect</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">08:13 AM, 17th Jan</div>
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<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Ali</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>Okay, an escalation will be sent to the concerned team regarding this issue. Kindly bear with us for a little time and we will get back to you with the details as soon as possible.</div>
</div>
<div style="color:#999999; font-size:11px; clear:right">08:13 AM, 17th Jan</div>
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<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Ali</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>Is there anything else I can assist you with at the moment?</div>
</div>
<div style="color:#999999; font-size:11px; clear:right">08:14 AM, 17th Jan</div>
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<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">i am mrudula p roy talking in behald of vivek p abraham</div>
<div></div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/tree.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:320px; padding:12px; float:left">
<div>Ok</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">08:14 AM, 17th Jan</div>
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<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Ali</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>Please feel free to come back and chat with us if you have any queries in the future.<br>
My name is Ali and have a wonderful day!</div>
</div>
<div style="color:#999999; font-size:11px; clear:right">08:15 AM, 17th Jan</div>
</div>
</td>
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<td style="padding:10px 20px; color:#333; color:#3f3f46">
<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">i am mrudula p roy talking in behald of vivek p abraham</div>
<div></div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/tree.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:320px; padding:12px; float:left">
<div>Ok</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">08:15 AM, 17th Jan</div>
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<td style="text-align:center"><span style="font-size:13px; color:#999">View conversation in
<a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/701123937938282" rel="noreferrer" style="font-weight:500; color:#999; text-decoration:none">
Freshchat</a></span></td>
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</span>
</blockquote>
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<br>

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