Subject: Note Added - [#5433473] 9403117370 - Late HH Collection
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 14 Dec 2022 13:06:25 +0000

Hi ,    Antony Markose added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5433473    Subject:  9403117370 - Late HH Collection   Requester: Vandana Deshpande    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Team,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<span style="mso-fareast-language:EN-US">We had completed one collection for the same customer under AWB #
</span><span style="color:black">1000018121587. </span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="color:black"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<span style="color:black">Dear <a id="OWAAM500CFF9B3EC946BEB898876223FA937F" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Eugene Ocoy</span></a> please check and confirm the items received under below RVP.</span><span style="mso-fareast-language:EN-US"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="1588" style="width:1191.0pt;border-collapse:collapse">
<tbody>
<tr style="height:14.5pt">
<td width="151" style="width:113.0pt;border:solid black 1.0pt;border-bottom:none;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal" align="right" style="text-align:right"><span style="color:black">2022111100029</span></div>
<div></div>
<div></div>
</td>
<td width="144" style="width:108.0pt;border:solid black 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">LANDMARK RETAIL </span></div>
<div></div>
<div></div>
</td>
<td width="125" style="width:94.0pt;border:solid black 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">1000018121587</span></div>
<div></div>
<div></div>
</td>
<td width="152" style="width:114.0pt;border:solid black 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">Sharjah / <span lang="AR-SA" dir="RTL">
الشارقة</span></span></div>
<div></div>
<div></div>
</td>
<td width="175" style="width:131.0pt;border:solid black 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal" align="right" style="text-align:right"><span style="color:black">12/11/2022</span></div>
<div></div>
<div></div>
</td>
<td width="124" style="width:93.0pt;border:solid black 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">Vandana deshpande</span></div>
<div></div>
<div></div>
</td>
<td width="215" style="width:161.0pt;border:solid black 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">0562990395</span></div>
<div></div>
<div></div>
</td>
<td width="151" style="width:113.0pt;border:solid black 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">"" - Nasma residences Villa M59 Al Suyoh</span></div>
<div></div>
<div></div>
</td>
<td width="352" style="width:264.0pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">Completed</span></div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal"><span lang="EN-US">Thanks &amp; Regards</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">Antony Markose</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal"><b><span lang="EN-US"></span></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span lang="EN-US"> Anslem Misquitta &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Wednesday, 14 December 2022 4:30 PM<br>
<b>To:</b> Antony Markose &lt;[email-masked]&gt;; Mehaboob Mohamed &lt;[email-masked]&gt;<br>
<b>Cc:</b> Sridhar Katta &lt;[email-masked]&gt;; HomeBox Customercare UAE &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;; Murtaza Kutiyanawala &lt;[email-masked]&gt;; Sabry Yousef &lt;[email-masked]&gt;;
 Ahmed Zoher &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5433473] - 9403117370 - Late HH Collection</span>
</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="left" width="100%" style="width:100.0%">
<tbody>
<tr>
<td style="background:#FFB900;padding:5.0pt 2.0pt 5.0pt 2.0pt"></td>
<td width="100%" style="width:100.0%;background:#FFF8E5;padding:5.0pt 4.0pt 5.0pt 12.0pt">
<div>
<div class="MsoNormal" style="mso-element:frame;mso-element-frame-hspace:2.25pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-element-anchor-horizontal:column;mso-height-rule:exactly">
<b><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#222222'>Caution:</span></b><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#222222'> [EXTERNAL] Do not click on links or open attachments unless you recognize
 the sender and know the content is safe. </span>
</div>
<div></div>
<div></div>
</div>
</td>
</tr>
</tbody>
</table>
<div class="MsoNormal"><span lang="EN-US" style='font-size:12.0pt;font-family:"Times New Roman",serif'></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal"><span lang="EN-US">Hi Anthony,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">My team spoke to this customer and customer has confirmed that someone has already picked the items as per the RVP generated (5 Items).</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<span lang="EN-US"><img width="1099" height="375" style="width:11.4513in;height:3.9027in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzA5NDYyOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.aEqrMxHkkiCNP3UntnMVGTcUA_HVHM4CsavX6wggtYg" data-id="2044007094628"></span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="border-collapse:collapse">
<tbody>
<tr style="height:127.8pt">
<td width="265" style="width:7.0cm;padding:0cm 5.4pt 0cm 5.4pt;height:127.8pt">
<div class="MsoNormal" style="line-height:105%">
<span style="mso-ignore:vglayout;margin-left:22px;margin-top:570px;width:382px;height:196px"><img width="255" height="131" style="width:2.6527in;height:1.3611in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzA5NDYzMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.0U1JNMKH30KSVbYmBVaOiTS8rIwXjVhn-ytOLhk19JA" data-id="2044007094630" alt="A close up of a sign

Description automatically generated"></span><span style="font-size:8.0pt;line-height:105%"></span>
</div>
<div></div>
<div></div>
</td>
<td width="262" style="width:196.55pt;padding:0cm 5.4pt 0cm 5.4pt;height:127.8pt">
<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">Anslem Misquitta</span></div>
<div></div>
<div></div>
<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">Retail Operations - Customer Care</span></div>
<div></div>
<div></div>
<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">T   :  800 HOMEBOX (4663269)</span></div>
<div></div>
<div></div>
<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">F   :  +971 4 5172380</span></div>
<div></div>
<div></div>
<div class="MsoNormal" style="line-height:105%">
<span style="font-size:10.0pt;line-height:105%">E   :  </span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.0pt;line-height:105%">[email-masked]</span></a><u><span style="color:blue"></span></u>
</div>
<div></div>
<div></div>
<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">Landmark Tower, Dubai Marina</span></div>
<div></div>
<div></div>
<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">P.O.Box 282028, UAE.</span></div>
<div></div>
<div></div>
<div class="MsoNormal" style="line-height:105%">
<a href="https://are01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=05%7C01%7Cantony.markose%40emiratespost.ae%7C07f959a70f684e83613a08daddcee81e%7Cc83314fa75af423682428305919cb91f%7C0%7C0%7C638066177992834313%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=sZwO8TUd1%2BB2YPELO3KQTKImDuFQ0u%2Bbds3ZTPe1cCc%3D&amp;reserved=0" title="Original URL:
http://www.homeboxstores.com/

Click to follow link." rel="noreferrer"><span style="font-size:10.0pt;line-height:105%">www.homeboxstores.com</span></a><span style="font-size:8.0pt;line-height:105%"></span>
</div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
</div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal">
<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Antony Markose &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, December 12, 2022 5:27 PM<br>
<b>To:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mehaboob Mohamed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Sridhar Katta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5433473] - 9403117370 - Late HH Collection</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div>
<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
</span></i></b><span style="color:indianred"></span>
</div>
<div></div>
<div></div>
<div>
<div class="MsoNormal">Hi Team,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">We tried to attempt the collection but customer requested to cancel the collection request. Please check and advise.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="1588" style="width:1191.0pt;border-collapse:collapse">
<tbody>
<tr style="height:14.5pt">
<td width="151" style="width:113.0pt;border:solid black 1.0pt;border-bottom:none;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal" align="right" style="text-align:right"><span style="color:black">2022120400261</span></div>
<div></div>
<div></div>
</td>
<td width="144" style="width:108.0pt;border:solid black 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">LANDMARK RETAIL </span></div>
<div></div>
<div></div>
</td>
<td width="125" style="width:94.0pt;border:solid black 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">1000018418650</span></div>
<div></div>
<div></div>
</td>
<td width="152" style="width:114.0pt;border:solid black 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">Sharjah / <span lang="AR-SA" dir="RTL">
الشارقة</span></span></div>
<div></div>
<div></div>
</td>
<td width="175" style="width:131.0pt;border:solid black 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal" align="right" style="text-align:right"><span style="color:black">05/12/2022</span></div>
<div></div>
<div></div>
</td>
<td width="124" style="width:93.0pt;border:solid black 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">Vandana deshpande</span></div>
<div></div>
<div></div>
</td>
<td width="215" style="width:161.0pt;border:solid black 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">0562990395</span></div>
<div></div>
<div></div>
</td>
<td width="151" style="width:113.0pt;border:solid black 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">"" - Nasma residences Villa M59 Al Suyoh</span></div>
<div></div>
<div></div>
</td>
<td width="352" style="width:264.0pt;border:solid black 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">Customer Requested to cancel it</span></div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal"><span lang="EN-US">Thanks &amp; Regards</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">Antony Markose</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal">
<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Sunday, 11 December 2022 2:21 PM<br>
<b>To:</b> Antony Markose &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mehaboob Mohamed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#5433473] - 9403117370 - Late HH Collection</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="left" width="100%" style="width:100.0%">
<tbody>
<tr>
<td style="background:#FFB900;padding:5.0pt 2.0pt 5.0pt 2.0pt"></td>
<td width="100%" style="width:100.0%;background:#FFF8E5;padding:5.0pt 4.0pt 5.0pt 12.0pt">
<div>
<div class="MsoNormal" style="mso-element:frame;mso-element-frame-hspace:2.25pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-element-anchor-horizontal:column;mso-height-rule:exactly">
<b><span style="color:#222222">Caution:</span></b><span style="color:#222222"> [EXTERNAL] Do not click on links or open attachments unless you recognize the sender and know the content is safe.
</span>
</div>
<div></div>
<div></div>
</div>
</td>
</tr>
</tbody>
</table>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><br>
Hi Antony,<br>
 <br>
Late collection<br>
 <br>
Order ID: 9403117370<br>
Tracking ID: 1000018418650<br>
Cx Contact no: 0562990395<br>
 <br>
Assistance Required: Need urgent collection<br>
Issue Description: The customer raised a return request on (04/12/2022). But the items are still not collected.<br>
 <br>
Kindly contact the customer on the following phone number (0562990395) to arrange an urgent collection.<br>
 </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<b><span style="font-size:10.5pt;font-family:-apple-system">We have contacted with cx and cx never refused the return request kindly send courier team again and collect the items as soon as possible
</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><br>
Thanks &amp; Regards</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">ahmed</span></div>
<div></div>
<div></div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system">On Sat, 10 Dec at 1:08 PM
<span class="separator">, Antony Markose &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"><span lang="EN-US"></span></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We attempted below collection and customer has refused to return it. Please advise.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> </span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Thanks &amp; Regards</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Antony Markose</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system">From:</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system"> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, 8 December 2022 1:28 PM<br>
<b>To:</b> Antony Markose &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mehaboob Mohamed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#5433473] - return 1003574940 for order 9403117370 </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> </span></div>
<div></div>
<div></div>
</div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="left" width="100%" style="width:100.0%">
<tbody>
<tr>
<td style="background:#FFB900;padding:5.0pt 2.0pt 5.0pt 2.0pt"></td>
<td width="100%" style="width:100.0%;background:#FFF8E5;padding:5.0pt 4.0pt 5.0pt 12.0pt">
<div>
<div class="MsoNormal" style="mso-element:frame;mso-element-frame-hspace:2.25pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-element-anchor-horizontal:column;mso-height-rule:exactly">
<b><span style="color:#222222">Caution:</span></b><span style="color:#222222"> [EXTERNAL] Do not click on links or open attachments unless you recognize the sender and know the content is safe.
</span>
</div>
<div></div>
<div></div>
</div>
</td>
</tr>
</tbody>
</table>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> </span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://are01.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F5433473&amp;data=05%7C01%7Cantony.markose%40emiratespost.ae%7C07f959a70f684e83613a08daddcee81e%7Cc83314fa75af423682428305919cb91f%7C0%7C0%7C638066177992834313%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=wkx876RUR6P2W14sZS8WCqBI7qrKyWOX6lrF3jLT6QE%3D&amp;reserved=0" rel="noreferrer">
#5433473</a> raised by Vandana Deshpande (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> </span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="background:white">
<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Hi Team,</span><span style="font-size:10.5pt;font-family:-apple-system;color:black">
</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="background:white">
<span style="font-size:10.5pt;font-family:-apple-system;color:black"> 
</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="background:white">
<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Late collection</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:black">
</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="background:white">
<span style="font-size:10.5pt;font-family:-apple-system;color:black"> 
</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="background:white">
<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Order ID:</span></b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white"> 9403117370</span><span style="font-size:10.5pt;font-family:-apple-system;color:black">
</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="background:white">
<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Tracking ID:</span></b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white"> 1000018418650</span><span style="font-size:10.5pt;font-family:-apple-system;color:black">
</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="background:white">
<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Cx Contact</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:white">
<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">no: 562990395</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:black">
</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="background:white">
<span style="font-size:10.5pt;font-family:-apple-system;color:black"> 
</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="background:white">
<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Assistance Required:</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:white">
<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Need urgent collection</span><span style="font-size:10.5pt;font-family:-apple-system;color:black">
</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="background:white">
<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Issue Description: Customer</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:white">
<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">raised a return request on (<b>12/4/22</b>).</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:white">
<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">But the items are still not collected.</span><span style="font-size:10.5pt;font-family:-apple-system;color:black">
</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="background:white">
<span style="font-size:10.5pt;font-family:-apple-system;color:black"> 
</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="background:white">
<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Kindly contact the customer</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:white">
<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">on the following phone number (<b>562990395</b>)</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:white">
<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">to arrange an urgent collection.</span><span style="font-size:10.5pt;font-family:-apple-system;color:black">
</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="background:white">
<span style="font-size:10.5pt;font-family:-apple-system;color:black"> 
</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Thanks</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">&amp; Regards, </span><span style="font-size:10.5pt;font-family:-apple-system">
</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">The</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Support Team</span><span style="font-size:10.5pt;font-family:-apple-system">
</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Thu, 8 Dec at 1:25 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear customer,<br>
<br>
Thank you for contacting us.<br>
<br>
We sincerely apologize for the inconvenience caused.<br>
<br>
As we have checked, it seems that there has been a delay from the courier. A complaint will be raised to the concerned team to resolve the issue and arrange a collection as soon as possible. I apologize for the inconvenience.<br>
<br>
Feel free to contact us if you have any further inquiries.<br>
<br>
your friends.<br>
The Support Team</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
</div>
</blockquote>
</div>
</div>
<div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5433473:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
</span>
</div>
<div></div>
<div></div>
</div>
</div>
</div>
</blockquote>
</div>
</blockquote>
</div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5433473:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
</span>
</div>
<div></div>
<div></div>
</div>
</div>
</div>
<div class="MsoNormal"><span lang="EN-US" style='font-size:12.0pt;font-family:"Times New Roman",serif'>This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and
 exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this
 message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy.
 Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.
<a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a> </span></div>
<div></div>
<div></div>
</div>

</blockquote></div>