Subject: New Reply Received - 9400909505 - partial return HH
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 14 Dec 2022 09:36:39 +0000

Hi Ali Adil,  The customer has responded to the ticket.  9400909505 - partial return HH  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/NaYZSdbCRglhHYwWseX22A~~/AALN9wA~/RgRlesykPVcDc3BjQgpjkCSZmWOpFId1UhlzdXBwb3J0QGhvbWVib3hzdG9yZXMuY29tWAQAAAAB" alt=""></div>
Dear Team,<br>
<br>
We have reviewed the request. Allow us to check further and revert back to you at the earliest possible.<br>
<br>
Best regards,<br>
 
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<span class="labelnormal"><span class="labelname_sf">Zaid Damra</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>14/12/2022 12:54 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>Fwd: [#5302672] - 9400909505 - partial return HH<br>
 
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<div dir="ltr">Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5302672" rel="noreferrer">#5302672</a> raised by Hazel Gay Feliprada ([email-masked]).</div>
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Escalation - 1</div>
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Hi Team,<br>
<br>
Items not returned<br>
<br>
<strong>Order Number:</strong> 9400909505<br>
<strong>RVP:</strong>  SD008642974<br>
<strong>RMA:</strong> 1003430793<br>
<br>
 Please check if you have returned the item (160875166- -Supreme Triple Casserole with Lid)(2QTY) under RMA  (1003430793) as WH confirmed that the item is not returned yet and cx also confirm that the items were collected. Cx chasing after refund.<br>
<br>
Kindly check and assist.<br>
<br>
Thanks &amp; Regards,<br>
Ali</div>

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<blockquote class="freshdesk_quote">On Mon, 12 Dec at 9:56 AM <span class="separator">, Home Box &lt;[email-masked]&gt; wrote: </span>

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<div dir="ltr"><span class="separator">Dear customer,<br>
<br>
Thank you for contacting us.<br>
<br>
We sincerely apologize for the inconvenience caused.<br>
<br>
​We are coordinating with the concerned team, and we will provide an appropriate solution as soon as possible. Please bear with us for the whole time, and we will get you back with the resolution.<br>
<br>
Once again, sincere apologies and thank you for your patience.<br>
<br>
Feel free to contact us if you have any further inquiries.<br>
<br>
your friends.<br>
The Support Team </span></div>
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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/yzL4mjpCfHPYmuBEl8BbTA~~/AALN9wA~/RgRlesykPlcDc3BjQgpjkCSZmWOpFId1UhlzdXBwb3J0QGhvbWVib3hzdG9yZXMuY29tWAQAAAAB">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5302672