Subject: Note Added - [#6044789] damaged item - order no.9424095731
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 18 Apr 2023 15:24:29 +0000

Hi ,    crys_hb added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6044789    Subject:  damaged item - order no.9424095731   Requester: اروى ملهي    Note Content:   <div>Dear team,<br><br>An urgent reminder on the below, please check and advise urgently.<br><br>Best Regards,<br>Rua'a Abukaff<br><br>________________________________________<br>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote"><div>From: Mansoorullah Enayathullah [[email-masked]]<br>Sent: Monday, April 17, 2023 8:57 PM<br>To: Home Box; HB Warehouse; HBUAE DELIVERY<br>Cc: HomeBox Customercare UAE; crys_hb<br>Subject: RE: [#6044789] - damaged item - order no.9424095731<br><br>Hi @Home Box&lt;mailto:[email-masked]&gt;<br><br>We will arrange the inspection ASAP.<br><br>Regards.<br>Mansoor<br><br>From: Home Box &lt;[email-masked]&gt;<br>Sent: Monday, April 17, 2023 12:16 PM<br>To: HB Warehouse &lt;[email-masked]&gt;; HBUAE DELIVERY &lt;[email-masked]&gt;<br>Cc: HomeBox Customercare UAE &lt;[email-masked]&gt;; [email-masked]<br>Subject: Fwd: [#6044789] - damaged item - order no.9424095731<br><br><br>CAUTION: External email sender. Use care when clicking on links or opening attachments!<br>Please take a look at ticket #6044789&lt;<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6044789" rel="noreferrer">https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6044789</a>&gt; raised by اروى ملهي ([email-masked]&lt;mailto:[email-masked]&gt;).<br><br>Hi<br>Team,<br><br>Damaged<br>WWD Follow Up<br><br>Order<br>No: 9424095731<br>Order<br>Date: 03-Apr-2023<br>CRM<br>No: 4815051<br><br>Problem<br>Statement: as ref#4809231 cx faced the same issue again, she needs to solve her issue ASAP and if the issue would not be solved, she will complain at DED -<br><br><br>Thanks<br>&amp; Regards,<br>Laith<br>On Mon, 17 Apr at 12:09 PM , Home Box &lt;[email-masked]&lt;mailto:[email-masked]&gt;&gt; wrote:<br>Arwa<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/img/wayfarer.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/img/wayfarer.png</a>]<br>1<br>11:49 AM, 17th Apr<br><br><br>Hannah UAE HB<br>[<a href="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" rel="noreferrer">https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2</a>]<br>Hello, welcome to HomeBox!&#128075; I am Hannah, your support Bot.<br>مرحبا، شكراً للتواصل مع هوم بوكس! &#128075;، أنا هانا، بوت الدعم الخاص بك<br>11:49 AM, 17th Apr<br><br><br>Hannah UAE HB<br>[<a href="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" rel="noreferrer">https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2</a>]<br>What language do you prefer?<br>ما هي اللغة التي تفضلها؟<br><br>Type 1 for English<br>أدخل 2 للغة العربية<br>11:49 AM, 17th Apr<br><br><br>Arwa<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/img/wayfarer.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/img/wayfarer.png</a>]<br>2<br>11:49 AM, 17th Apr<br><br><br>Hannah UAE HB<br>[<a href="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" rel="noreferrer">https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2</a>]<br>✍️ يرجى إدخال اسمك<br>11:49 AM, 17th Apr<br><br><br>Arwa<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/img/wayfarer.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/img/wayfarer.png</a>]<br>Arwa<br>11:49 AM, 17th Apr<br><br><br>Hannah UAE HB<br>[<a href="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" rel="noreferrer">https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2</a>]<br><br>كيف يمكنني مساعدتك به اليوم<br><br>1 - للمساعدة في انشاء طلب جديد<br>2 - العروض والخصومات<br>3 - للتحقق من حالة الطلب او التسليم<br>4 - للاسئلة حول الارجاع او استرداد المبلغ<br>5 - للشكاوي<br>6 - لمعرفة مواقع المتاجر<br><br>الرجاء الرد باستخدام رقم واحد فقط يتوافق مع خيارك في أي وقت للعودة إلى القائمة الرئيسية يرجى الرد "/0<br>11:49 AM, 17th Apr<br><br><br>Arwa<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/img/wayfarer.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/img/wayfarer.png</a>]<br>5<br>11:50 AM, 17th Apr<br><br><br>Hannah UAE HB<br>[<a href="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" rel="noreferrer">https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2</a>]<br>يؤسفني لسماع أنك تواجه المشاكل ترغب في تقديم شكوى بشأنها.<br>11:50 AM, 17th Apr<br><br><br>Hannah UAE HB<br>[<a href="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" rel="noreferrer">https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2</a>]<br>الرجاء إدخال عنوان بريد إلكتروني يمكننا من خلاله الاتصال بك<br>11:50 AM, 17th Apr<br><br><br>Arwa<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/img/wayfarer.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/img/wayfarer.png</a>]<br>[email-masked]&lt;mailto:[email-masked]&gt;<br>11:50 AM, 17th Apr<br><br><br>Hannah UAE HB<br>[<a href="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" rel="noreferrer">https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2</a>]<br>"""<br>لمساعدتنا في فهم المشكلة يرجى الرد بالرقم الذي يتوافق بشكل أفضل مع طبيعة شكواك<br><br>1. للمشكلة في المنتج أو جودة المنتج<br><br>2. للشكاوى عن عملية التوصيل<br><br>3. للشكاوى حول الإرجاع أو الاسترداد<br><br>4. للشكاوى حول التجربة في المتجر<br><br>5. للشكوى حول موضوع آخر<br><br><br>يرجى الرد فقط باستخدام الرقم الذي يتوافق بشكل أفضل مع طبيعة استفسارك.<br><br><br>على سبيل المثال ، إذا كنت ترغب في تقديم شكوى عن التوصيل ، فيرجى الرد على "2" فقط."""<br>11:50 AM, 17th Apr<br><br><br>Arwa<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/img/wayfarer.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/img/wayfarer.png</a>]<br>1<br>11:51 AM, 17th Apr<br><br><br>Hannah UAE HB<br>[<a href="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" rel="noreferrer">https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2</a>]<br>"""آسف لسماع ذلك. يرجى تزويدنا برقم الطلب أو رقم الفاتورة،<br><br><br>يمكنك العثور على رقم الطلب على تأكيد البريد الإلكتروني الخاص بك للطلب أون لائن. إذا قمت بالشراء في المتجر، فيكون الرقم طباعة على الفاتورة.<br><br><br>إذا لم تتمكن من العثور على أي منهما، يرجى مشاركتنا رقم الهاتف الذي استخدمته أثناء الشراء"""<br>11:51 AM, 17th Apr<br><br><br>Arwa<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/img/wayfarer.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/img/wayfarer.png</a>]<br>9424095731<br>11:51 AM, 17th Apr<br><br><br>Hannah UAE HB<br>[<a href="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" rel="noreferrer">https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2</a>]<br>"""هوم بوكس ​​يقدم ضمان لمدة سنتين على الأثاث المحدد. للمزيد من المعلومات يرجى زيارة الموقع <a href="https://helpsa.homeboxstores.com/ar/support/search?term=warranty#&lt;https://helpsa.homeboxstores.com/ar/support/search?term=warranty" rel="noreferrer">https://helpsa.homeboxstores.com/ar/support/search?term=warranty#&lt;https://helpsa.homeboxstores.com/ar/support/search?term=warranty</a>&gt;<br>"""<br>11:51 AM, 17th Apr<br><br><br>Hannah UAE HB<br>[<a href="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" rel="noreferrer">https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2</a>]<br>يرجى تزويدنا بمزيد من التوضيح حول شكواك. بالإضافة إلى أي صور لشرح الموقف.<br>11:51 AM, 17th Apr<br><br><br>Arwa<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/img/wayfarer.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/img/wayfarer.png</a>]<br>* File attached - File.mp4 *<br>11:51 AM, 17th Apr<br><br><br>Hannah UAE HB<br>[<a href="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" rel="noreferrer">https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2</a>]<br>يرجى مشاركة الصور التي توضح المشكلة.<br>11:51 AM, 17th Apr<br><br><br>Arwa<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/img/wayfarer.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/img/wayfarer.png</a>]<br>[<a href="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_c404ba954801451e017b6c115638a3a12797bdfd2389ae199cdca26725823933/img_ggo9fk40fl_de45b123a5368cbbcdcfd0016ad97238b9aacd3893e9e90f2997247aa9c4a674.jpeg" rel="noreferrer">https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_c404ba954801451e017b6c115638a3a12797bdfd2389ae199cdca26725823933/img_ggo9fk40fl_de45b123a5368cbbcdcfd0016ad97238b9aacd3893e9e90f2997247aa9c4a674.jpeg</a>]<br>11:52 AM, 17th Apr<br><br><br>Hannah UAE HB<br>[<a href="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" rel="noreferrer">https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2</a>]<br>شكرًا لك. إذا كنت قد انتهيت من إدخال المعلومات الآن ، يرجى الرد 1. بمجرد الرد 1 ، سأبدأ في معالجة طلبك.<br>11:52 AM, 17th Apr<br><br><br>Arwa<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/img/wayfarer.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/img/wayfarer.png</a>]<br>1<br>11:52 AM, 17th Apr<br><br><br>Hannah UAE HB<br>[<a href="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" rel="noreferrer">https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2</a>]<br>شكرًا لك ، سأقوم بتحويل كل هذه المعلومات إلى الوكيل لفريق الدعم لمساعدتك.<br>11:52 AM, 17th Apr<br><br><br>Hannah UAE HB<br>[<a href="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" rel="noreferrer">https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2</a>]<br>""معظم الطلبات يتم معالجتها في أقل من 30 دقيقة، قد تستغرق بعض الطلبات ما يصل إلى 4 ساعات.<br><br>يرجى عدم الرد أو إرسال أي رسائل أخرى.لأن هذا قد تؤدي إلى تعطيل عملية المعالجة التلقائية لطلبك.<br><br>يرجى الانتظار للحصول على رد مني. سأعود إليك في أقرب وقت ممكن.<br><br>شكرا لك على صبرك.""<br>11:52 AM, 17th Apr<br><br><br>Laith<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png</a>]<br>مرحبا عزيزي العميل, معك ليث ,أرجو السماح لي بلحظة أثناء البحث عن الحالة. قد يستغرق هذا دقيقة أو دقيقتين<br>11:55 AM, 17th Apr<br><br><br>Laith<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png</a>]<br>عميلنا العزيز نعتذر عن التاخير الحاصل , لقد تم بالفعل فع الشكوى الى الفريق برقم 4815051 وسيتم تصعدي الشكوى الان الى الفريق المعني لزيارتكم في اسرع وقت ممكن ومعالجة الحالة<br>12:02 PM, 17th Apr<br><br><br>Laith<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png</a>]<br>هل يمكنني مساعدتك في شئ اخر اليوم ؟<br>12:05 PM, 17th Apr<br><br><br>Laith<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png</a>]<br>يرجى العلم أنه سيتم إغلاق المحادثة لعدم وجود أي رد من قبلكم، الرجاء عدم التردد في التواصل معنا من جديد<br>12:09 PM, 17th Apr<br><br><br><br>View conversation in Freshchat&lt;<a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/731236125355344" rel="noreferrer">https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/731236125355344</a>&gt;<br><br><br><br>6044789:1125156<br>This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt 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