Subject: RE: Customer no answer / Sw/off
From: Amala Raj <[email-masked]>
To: crys_hb <[email-masked]>, Luma AbuSharekh <[email-masked]>, Harsha Lasantha <[email-masked]>
Cc: Abdul Hameed Rasheed <[email-masked]>, Anton Dilshan <[email-masked]>, Gopinath Janakiraman <[email-masked]>, HB Shj Feeder WH <[email-masked]>, hbaxd feederwh <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, "[email-masked]" <[email-masked]>, hbpending uae <[email-masked]>, Homebox Delivery <[email-masked]>, ImranKhan <[email-masked]>, Mansoorullah Enayathullah <
Date: Tue, 18 Apr 2023 14:33:48 +0000

Dear team
Kindly reschedule the delivery as per available date  team already  move to another cx

-----Original Message-----
From: crys_hb <[email-masked]>
Sent: Tuesday, 18 April 2023 6:19 PM
To: Amala Raj <[email-masked]>; Luma AbuSharekh <[email-masked]>; Harsha Lasantha <[email-masked]>
Cc: Abdul Hameed Rasheed <[email-masked]>; Anton Dilshan <[email-masked]>; Gopinath Janakiraman <[email-masked]>; HB Shj Feeder WH <[email-masked]>; hbaxd feederwh <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; [email-masked]; hbpending uae <[email-masked]>; Homebox Delivery <[email-masked]>; ImranKhan <[email-masked]>; Mansoorullah Enayathullah <[email-masked]>; Murali Govindaraj <[email-masked]>; Soundar Rajan <[email-masked]>; Yunis Fakrudeen <[email-masked]>
Subject: RE: Customer no answer / Sw/off

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear Team,

The customer is available now and he's asking if he can get the delivery done today.
Please check.

Best Regards,
Rua'a Abukaff

________________________________________
From: Amala Raj [[email-masked]]
Sent: Tuesday, April 18, 2023 3:11 PM
To: Luma AbuSharekh; Harsha Lasantha
Cc: Abdul Hameed Rasheed; Anton Dilshan; Gopinath Janakiraman; HB Shj Feeder WH; hbaxd feederwh; HomeBox Customercare UAE; crys_hb; [email-masked]; hbpending uae; Homebox Delivery; ImranKhan; Mansoorullah Enayathullah; Murali Govindaraj; Soundar Rajan; Yunis Fakrudeen
Subject: RE: Customer no answer / Sw/off

Kindly check again

From: Luma AbuSharekh <[email-masked]>
Sent: Tuesday, 18 April 2023 3:42 PM
To: Harsha Lasantha <[email-masked]>
Cc: Abdul Hameed Rasheed <[email-masked]>; Amala Raj <[email-masked]>; Anton Dilshan <[email-masked]>; Gopinath Janakiraman <[email-masked]>; HB Shj Feeder WH <[email-masked]>; hbaxd feederwh <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; crys_hb <[email-masked]>; [email-masked]; hbpending uae <[email-masked]>; Homebox Delivery <[email-masked]>; ImranKhan <[email-masked]>; Mansoorullah Enayathullah <[email-masked]>; Murali Govindaraj <[email-masked]>; Soundar Rajan <[email-masked]>; Yunis Fakrudeen <[email-masked]>
Subject: RE: Customer no answer / Sw/off

CAUTION: External email sender. Use care when clicking on links or opening attachments!
[email-masked]<mailto:[email-masked]>

Best Regards,
Lama Abusharekh
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Harsha Lasantha [mailto:[email-masked]]
Sent: Tuesday, April 18, 2023 2:33 PM
To: HomeBox Customercare UAE; crys_hb; [email-masked]<mailto:[email-masked]>
Cc: Abdul Hameed Rasheed; Amala Raj; Anton Dilshan; Gopinath Janakiraman; HB Shj Feeder WH; hbaxd feederwh; hbpending uae; Homebox Delivery; ImranKhan; Mansoorullah Enayathullah; Murali Govindaraj; Soundar Rajan; Yunis Fakrudeen
Subject: Customer no answer / Sw/off

Dear Team,
Please find the below CRM & do the needful,

Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4825328

4/18/2023 3:32:53 PM

9425993213

Abdulla Yamani

502554223

CTD Exceptions

Other - CTD Exception

Customer no answer / Sw/off

Closed

Harsha

UAE

Delivery team is unable to contact the customer as customer is not picking up calls

-

-

-

103152

18-Apr-2023

Thanks & Regards,

  Harsha Lasantha
  Associate - COD
  T   :  +971 4 8215808
  M :  +971 565014479
  E  :  [email-masked]<mailto:[email-masked]>
  DWC Warehouse, Building Number : 3
  Dubai, UAE.
  www.homeboxstores.com<http://www.homeboxstores.com/>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com