Subject: Very urgent issue - COD # 9426729715
From: crys_hb <[email-masked]>
To: Luma AbuSharekh <[email-masked]>, Harsha Lasantha <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>, "HomeBox Customercare UAE" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Tue, 18 Apr 2023 11:49:55 +0000

Dear team, 

kindly note customer so upset she keep calling as mentioned that she will complain about us if the delivery won't done by today

she keep calling us she she called the driver

she needs the item urgent by today

Kindly arrange with the driver to keep the delivery by today

customer will fly after tomorrow she can'r wait

Best regards

Razan
________________________________________
From: Luma AbuSharekh
Sent: Tuesday, April 18, 2023 1:45 PM
To: Harsha Lasantha
Cc: HBUAE DELIVERY; HomeBox Customercare UAE; crys_hb; [email-masked]
Subject: RE: Customer not available

[email-masked]<mailto:[email-masked]>

Please check cx is  very angry and refused to reschedule
Best Regards,
Lama Abusharekh
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Harsha Lasantha [mailto:[email-masked]]
Sent: Tuesday, April 18, 2023 11:41 AM
To: HomeBox Customercare UAE; crys_hb; [email-masked]
Cc: HBUAE DELIVERY
Subject: Customer not available

Dear Team,
Please find the below CRM & do the needful,

Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4824303

4/18/2023 12:40:25 PM

9426729715

Fatima Zahra

526258483

CTD Exceptions

Operational - Logistic

Customer not available

Closed

Harsha

UAE

delivery team contacted the customer & went to customer's place. now customer stated she is not available & asked team to start the fixing. this is COD invoice & team cannot start the fixing without collecting the COD amount. please check & do the needful.

-

-

-

103152

18-Apr-2023

Thanks & Regards,

  Harsha Lasantha
  Associate - COD
  T   :  +971 4 8215808
  M :  +971 565014479
  E  :  [email-masked]<mailto:[email-masked]>
  DWC Warehouse, Building Number : 3
  Dubai, UAE.
  www.homeboxstores.com<http://www.homeboxstores.com/>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>