Subject: New Reply Received - 29004105640920230401 - WWD/SRD Issue
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 18 Apr 2023 11:35:26 +0000

Hi Laith Almohamd,  The customer has responded to the ticket.  29004105640920230401 - WWD/SRD Issue  Ticket comment <span style="-webkit-text-size-adjust: auto; background-color: rgb(255, 255, 255)">Dear Team, </span><div style="-webkit-text-size-adjust: auto"><br></div>
<div style="-webkit-text-size-adjust: auto">We ordered sofa , that doesn’t need any kind of installation. Even they confirmed us to deliver on 8th of April but they dint delivered on time as well. 2 seater sofa delivered on last friday and that sofa is very dirty, j am not at all happy with the product quality.</div>
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<div style="-webkit-text-size-adjust: auto">Kindly fix the issue. </div>
<br class="Apple-interchange-newline" style="-webkit-text-size-adjust: auto"><br><div dir="ltr">Kruti Kothari</div>
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<div>On 18 Apr 2023, at 15:04, Home Box &lt;[email-masked]&gt; wrote:<br><br>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Dear Valued Customer,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for any inconvenience caused, <br><br> Furniture items can only be returned before they are assembled. When our team arrives to deliver and install the items, you may inform them to return the item. Once they are assembled in your house then they cannot be returned. <br><br>We do, however, provide warranty and maintenance services on all furniture items. </div>
<div dir="ltr">For us to check and investigate, we would need some more information. Please provide us with pictures and a video showing the issue with the sofas so we can check and assist you further.</div>
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<div>We appreciate your patience.</div>
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<div dir="ltr">We are looking forward to hear you soon </div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6103457