Subject: Note Added - [#6061630] Refund complaint - 29020605429020220522
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 18 Apr 2023 08:57:33 +0000

Hi ,    Raja Ramachandran added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6061630    Subject:  Refund complaint - 29020605429020220522   Requester: Arsalan    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Sanjit – get this closed asap</span></div>
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<div>From:<span lang="EN-US"> Home Box &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, 18 April 2023 12:05 PM<br>
<b>To:</b> Raja Ramachandran &lt;[email-masked]&gt;<br>
<b>Cc:</b> Sanjit Kumar &lt;[email-masked]&gt;; HomeBox Customercare UAE &lt;[email-masked]&gt;; [email-masked]; Homebox Ibnsm &lt;[email-masked]&gt;; Homebox IbnMA &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#6061630] - Refund complaint - 29020605429020220522</span>
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<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Escalation 2</span></strong><strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Hi Raja,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Kindly update on this case </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Pending refund </span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order No: 29020605429020220522</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order Date: 22-May-2022</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<b><span style='font-family:"Arial",sans-serif;color:black'>CRM No: 4635984 &amp; 4635984</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Problem Statement: Cust  visited the store and requested for refund. They gave this copy of the form attached in the email and told me it will take 21 days to process the refund</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">kindly update for the refund its done or not then we can inform the cx </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Thanks &amp; Regards, </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Laith </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sun, 16 Apr at 3:09 PM
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Hi Team,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Pending refund </span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order No: 29020605429020220522</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order Date: </span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<b><span style='font-family:"Arial",sans-serif;color:black'>CRM No: 4635984 &amp; 4635984</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Problem Statement: Cust visited the store and requested for refund. They gave this copy of the form attached in the email and told her it will take 21 days to process the refund.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">kindly update on the refund so we can inform the cx.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Thanks &amp; Regards, </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Nikhil</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sat, 15 Apr at 1:17 PM
<span class="separator">, <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;mso-fareast-language:EN-US'>Pls Update for below.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Futura Std Medium";color:#5F5F5F'>  Store Inventory Controller</span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From:</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, 15 April 2023 11:45 AM<br>
<b>To:</b> Homebox IbnMA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homebox Ibnsm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homebox IbnAcc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Sanjit Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#6061630] - Refund complaint - 29020605429020220522</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Pending refund </span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order No: 29020605429020220522</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:black'>CRM No: 4635984 &amp; 4635984</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Problem Statement: Cust  visited the store and requested for refund. They gave this copy of the form attached in the email and told me it will take 21 days to process the refund</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">kindly update on the refund so  we can inform the cx.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Thanks &amp; Regards, </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Ali Adil</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Fri, 14 Apr at 2:42 PM
<span class="separator">, </span></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"-apple-system",serif'>[email-masked]</span></a></span><span class="separator"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
 &lt;</span></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"-apple-system",serif'>[email-masked]</span></a></span><span class="separator"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;
 wrote: </span></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;mso-fareast-language:EN-US'>Adding
</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><a id="OWAAM8A486EE4685D4FF4BF80D4C63406EFB5" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;mso-fareast-language:EN-US;text-decoration:none'>@Homebox
 IbnAcc</span></a> </span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>6061630:1125156</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>6061630:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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