Subject: New Reply Received - Re: Your products are on the way
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 17 Apr 2023 17:58:05 +0000

Hi Laith Almohamd,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div>Order number :4727030959</div>
<div><br></div>
<div>The items that need to be returned for refund are :</div>
<div><br></div>
<div>1)supreme rectangular casserole with lid 38x25 cm </div>
<div>2)Nova 2-Tier 3 piece serving set </div>
<div> Pictures attached below ⬇️ </div>
<div>
<div><br></div>
<div><span style="-webkit-text-size-adjust: auto">When will it be collected ?and will the refund be to my card ?</span></div>
<div><br></div>
<div>If I place another order who will make sure that I don't receive defective items again .I really don’t want to go through this collection and refund cycle again and again </div>
<div><br></div>
<div>Regards</div>
<div><br></div>
<div>
<div><br></div>
<img class="ymail-preserve-class inline-image-guid-D568F694-FD8C-4D99-8BB8-4CCB3C3088AD rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzU4MDk0OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ygpqp0ioBSX26oe_wFp82HlsdwSELtO1OqfjMj--WF8" data-id="2044017580949" alt="Inline image" style="width: 100%"><div><br></div>
<span id="yahoo-rte-cursor-span"></span><br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; margin-top: 0px"></div>
</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Monday, April 17, 2023, 5:44 pm, Home Box &lt;[email-masked]&gt; wrote:</div>
<blockquote class="iosymail"><div id="yiv9804025338"><div style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'><div><div dir="ltr">
<div dir="ltr">Hi Dear Customer,</div>
<div><br></div>
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div><br></div>
<div dir="ltr">We sincerely apologize for any inconvenience caused, <br><br>We apologise. We do not have an exchange or replacement policy as such. What we can do is process a return of the items and refund the entire amount to you. It's a very convenient and quick process and you may then use the refunded amount to go ahead and place a fresh order.</div>
<div><br></div>
<div dir="ltr">We kindly ask you to share the item name &amp; Quantity  that you wants to return and we will do the needful </div>
<div><br></div>
<div>We appreciate your patience.</div>
<div><br></div>
<div dir="ltr">We are looking forward to hear you soon </div>
<div><br></div>
<div>Your Friends,</div>
<div>The Support Team</div>
</div></div></div></div></blockquote>
<div><br></div>
<div><br></div>
<div>
<br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; margin-top: 0px">On Monday, April 17, 2023, 5:44 pm, Home Box &lt;[email-masked]&gt; wrote:</div>
<blockquote class="iosymail"><div id="yiv9804025338"><div style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'><div><div dir="ltr">
<div dir="ltr">Hi Dear Customer,</div>
<div><br></div>
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div><br></div>
<div dir="ltr">We sincerely apologize for any inconvenience caused, <br><br>We apologise. We do not have an exchange or replacement policy as such. What we can do is process a return of the items and refund the entire amount to you. It's a very convenient and quick process and you may then use the refunded amount to go ahead and place a fresh order.</div>
<div><br></div>
<div dir="ltr">We kindly ask you to share the item name &amp; Quantity  that you wants to return and we will do the needful </div>
<div><br></div>
<div>We appreciate your patience.</div>
<div><br></div>
<div dir="ltr">We are looking forward to hear you soon </div>
<div><br></div>
<div>Your Friends,</div>
<div>The Support Team</div>
</div></div></div></div></blockquote>
</div>
<br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0">On Monday, April 17, 2023, 5:44 pm, Home Box &lt;[email-masked]&gt; wrote:</div>
<blockquote class="iosymail">
<div id="yiv9804025338"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Dear Customer,</div>
<div><br></div>
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div><br></div>
<div dir="ltr">We sincerely apologize for any inconvenience caused, <br><br>We apologise. We do not have an exchange or replacement policy as such. What we can do is process a return of the items and refund the entire amount to you. It's a very convenient and quick process and you may then use the refunded amount to go ahead and place a fresh order.</div>
<div><br></div>
<div dir="ltr">We kindly ask you to share the item name &amp; Quantity  that you wants to return and we will do the needful </div>
<div><br></div>
<div>We appreciate your patience.</div>
<div><br></div>
<div dir="ltr">We are looking forward to hear you soon </div>
<div><br></div>
<div>Your Friends,</div>
<div>The Support Team</div>
</div></div>

	

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<blockquote></blockquote>
</blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6093983