Subject: Note Added - [#6039739] 29030203336120230402 - SRCC Complaint
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 15 Apr 2023 11:16:59 +0000

Hi ,    Homebox Sccma added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6039739    Subject:  29030203336120230402 - SRCC Complaint   Requester: Shrasti thakur    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Received the new lock and the same has been informed to the customer.</span></div>
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<b><span style='font-size:10.0pt;line-height:115%;font-family:"Felix Titling";color:black'>Thanks &amp; Regards</span></b><b><span style='font-family:"Felix Titling"'></span></b>
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<b><span style='font-size:10.0pt;line-height:115%;font-family:"Felix Titling";color:black'>Prashant Thapa</span></b><b><span style='font-family:"Felix Titling"'></span></b>
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<div class="MsoNormal" style="line-height:115%"><span style='font-size:10.0pt;line-height:115%;font-family:"Futura Std Medium";color:#5F5F5F'>Inventory Controller</span></div>
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<span style='font-size:9.0pt;line-height:115%;font-family:"Futura Std Book";color:#7F604F'> </span><span style='font-size:9.0pt;line-height:115%;font-family:"Futura Std Book";color:#7F7F7F'>T   :  +971    65308282</span>
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<div class="MsoNormal" style="line-height:115%"><span style='font-size:9.0pt;line-height:115%;font-family:"Futura Std Book";color:#7F7F7F'> M  :  +971   552073522</span></div>
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<span style='font-size:9.0pt;line-height:115%;font-family:"Futura Std Book";color:#7F7F7F'> E   : homebox.sccma</span><a href="mailto:[email-masked]" title="mailto:[email-masked]" rel="noreferrer"><span style='font-size:9.0pt;line-height:115%;font-family:"Futura Std Book";color:#7F7F7F'>@landmarkgroup.com</span></a>
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<div class="MsoNormal" style="line-height:115%"><span style='font-size:9.0pt;line-height:115%;font-family:"Futura Std Book";color:#7F7F7F'> Sharjah City Center, Al wahda Road</span></div>
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<div class="MsoNormal" style="line-height:115%"><span style='font-size:9.0pt;line-height:115%;font-family:"Futura Std Book";color:#7F7F7F'>UAE.</span></div>
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<div>From:<span lang="EN-US"> Home Box &lt;[email-masked]&gt;
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<b>Sent:</b> Saturday, 15 April 2023 2:31 PM<br>
<b>To:</b> Homebox Sccsm &lt;[email-masked]&gt;; Homebox Sccma &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; [email-masked]; Hussain Patanwala &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#6039739] - 29030203336120230402 - SRCC Complaint</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Reminder </span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">AS per the cx , he visited the store but the issue stile pending </span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247;font-weight:normal">Hi Team,</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">SRCC Complaint</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order No: 29030203336120230402</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order Date: 02-Apr-2023</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<strong><span style='font-family:"Arial",sans-serif;color:black'>Collection Date: April 9th, 2023 at 11pm</span></strong><b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
</span></b><strong><span style='font-family:"Arial",sans-serif;color:black'>CRM : 4807335</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Problem Statement: </span></strong><strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247;font-weight:normal">Cx complained that there is a missing
 key for the product (</span></strong><strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">P-Kulltorp 2 Door Wardrobe W/Mirror)
</span></strong><strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247;font-weight:normal">when he collected it. Cx stated that the store informed him that the wardrobe has no keys. please find the attached image.</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">If a key is not provided, the customer asked to return and order a different wardrobe with a key.</span></strong><b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
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<strong><span style="font-family:-apple-system">Kindly check and assist.</span></strong><br>
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</span></b><strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247;font-weight:normal">Thanks &amp; Regards, </span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Fri, 14 Apr at 7:14 PM
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<strong><span style="font-size:10.5pt;font-family:-apple-system">AS per the cx , he visited the store but the issue stile pending </span></strong><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247;font-weight:normal">Hi Team,</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order No: 29030203336120230402</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order Date: 02-Apr-2023</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<strong><span style='font-family:"Arial",sans-serif;color:black'>Collection Date: April 9th, 2023 at 11pm</span></strong><b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
</span></b><strong><span style='font-family:"Arial",sans-serif;color:black'>CRM : 4807335</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Problem Statement: </span></strong><strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247;font-weight:normal">Cx complained that there is a missing
 key for the product (</span></strong><strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">P-Kulltorp 2 Door Wardrobe W/Mirror)
</span></strong><strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247;font-weight:normal">when he collected it. Cx stated that the store informed him that the wardrobe has no keys. please find the attached image.</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">If a key is not provided, the customer asked to return and order a different wardrobe with a key.</span></strong><b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
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<strong><span style="font-family:-apple-system">Kindly check and assist.</span></strong><br>
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</span></b><strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247;font-weight:normal">Thanks &amp; Regards, </span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 13 Apr at 6:54 AM
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Hi Team,</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order No: 29030203336120230402</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order Date: 02-Apr-2023</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span style='font-family:"Arial",sans-serif;color:black'>Collection Date: April 9th, 2023 at 11pm</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
</span><b><span style='font-family:"Arial",sans-serif;color:black'>CRM : 4807335</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Problem Statement: </span></strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Cx complained that there is a missing key for the product (<b>P-Kulltorp
 2 Door Wardrobe W/Mirror) </b>when he collected it. Cx stated that the store informed him that the wardrobe has no keys. please find the attached image.</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">
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<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">If a key is not provided, the customer asked to return and order a different wardrobe with a key.</span></strong><b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
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Kindly check and assist.<br>
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</span><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Thanks &amp; Regards, </span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Ali Adil</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 12 Apr at 9:14 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6039739" rel="noreferrer">#6039739</a> raised by Shrasti thakur (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Team,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Complaint</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Order</span></b></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">No: 29030203336120230402</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Order</span></b></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Date: 02-Apr-2023</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style='font-family:"Arial",sans-serif;color:black'>Date: April 9th, 2023 at 11pm</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Statement: </span></strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Cx complained that there is a missing key
 for the product (<b>P-Kulltorp</b></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">2 Door Wardrobe W/Mirror)
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">when he collected it.</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Cx stated that the store informed him that the wardrobe has no keys. please find the attached image.</span><span style="font-size:10.5pt;font-family:-apple-system">
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<strong><span style="font-size:10.5pt;font-family:-apple-system">If a key is not provided, the customer asked to return and order a different wardrobe with a key.</span></strong><b><span style="font-size:10.5pt;font-family:-apple-system"><br>
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Kindly check and assist.<br>
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</span><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Thanks &amp; Regards, </span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Adil</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 11 Apr at 10:26 PM
<span class="separator">, Shrasti thakur &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear team</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">It was collected assembled from the store as it is.  </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Pfa picture fyr.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thanks &amp; Best Regards</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Shrasti Thakur </span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><img id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzEwNDQxNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.r6-kCKZZ2aa_aMhBgPXicH1j8I3zlSnua1SzlZLLPvw"></span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>6039739:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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