Subject: Note Added - [#6061630] Refund complaint - 29020605429020220522
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 15 Apr 2023 09:17:42 +0000

Hi ,    [email-masked] added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6061630    Subject:  Refund complaint - 29020605429020220522   Requester: Arsalan    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"><a id="OWAAM3C6F47ECD3794CD4BBB88E091B5AF742" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Homebox IbnAcc</span></a></span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Pls Update for below.</span></div>
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<span style='font-size:10.0pt;font-family:"Futura Std Medium";color:#5F5F5F'>  Store Inventory Controller</span><span style="font-size:10.0pt;color:black"></span>
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</span><span style='font-size:9.0pt;font-family:"Futura Std Book";color:#7F7F7F'>T   :  +971 45146469</span>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Futura Std Book";color:#7F7F7F'>  M : 971 585978623</span></div>
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<span style='font-size:9.0pt;font-family:"Futura Std Book";color:#7F7F7F'>  E   :  </span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:9.0pt;font-family:"Futura Std Book"'>[email-masked]</span></a><span style="font-size:9.0pt;color:#7F7F7F"></span>
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<span style='font-size:9.0pt;font-family:"Futura Std Book";color:#7F7F7F'>  UAE</span><span style="font-size:9.0pt;color:#7F7F7F"></span>
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<span style='font-size:9.0pt;font-family:"Futura Std Book";color:#7F7F7F'> </span><a href="http://www.homeboxstores.com/" title="Original URL:
http://www.homeboxstores.com/

Click to follow link." rel="noreferrer"><span style='font-size:9.0pt;font-family:"Futura Std Book";color:#7F7F7F'>www.homeboxstores.com</span></a><span style="font-size:12.0pt"></span>
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<div>From:<span lang="EN-US"> Home Box &lt;[email-masked]&gt;
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<b>Sent:</b> Saturday, 15 April 2023 11:45 AM<br>
<b>To:</b> Homebox IbnMA &lt;[email-masked]&gt;; Homebox Ibnsm &lt;[email-masked]&gt;; Homebox IbnAcc &lt;[email-masked]&gt;<br>
<b>Cc:</b> Sanjit Kumar &lt;[email-masked]&gt;; HomeBox Customercare UAE &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Fwd: [#6061630] - Refund complaint - 29020605429020220522</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Hi Team,</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Pending refund </span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order No: 29020605429020220522</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order Date: </span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span style='font-family:"Arial",sans-serif;color:black'>CRM No: 4635984 &amp; 4635984</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Problem Statement: Cust  visited the store and requested for refund. They gave this copy of the form attached in the email and told me it will take 21 days to process the refund</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">kindly update on the refund so  we can inform the cx.</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Thanks &amp; Regards, </span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Ali Adil</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Fri, 14 Apr at 2:42 PM
<span class="separator">, </span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system">
 &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system">&gt; wrote:
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<span style="font-size:10.5pt;font-family:-apple-system;mso-fareast-language:EN-US">Adding
</span><a id="OWAAM8A486EE4685D4FF4BF80D4C63406EFB5" href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US;text-decoration:none'>@Homebox IbnAcc</span></a>
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<span style="font-size:10.5pt;font-family:-apple-system">From:</span><span style="font-size:10.5pt;font-family:-apple-system">
<span lang="EN-US">Home Box &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">&gt;
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<b>Sent:</b> Friday, 14 April 2023 2:32 PM<br>
<b>To:</b> Homebox Ibnsm &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">&gt;;
 Homebox IbnMA &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">&gt;<br>
<b>Cc:</b> Sanjit Kumar &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">&gt;;
 HomeBox Customercare UAE &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">&gt;;
</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system"><br>
<b>Subject:</b> Fwd: [#6061630] - Delivery after refixing Damaged sofa - 29020605429020220522
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<span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
</span><a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6061630" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">#6061630</span></a><span style="font-size:10.5pt;font-family:-apple-system"> raised by Arsalan (</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span style="font-size:10.5pt;font-family:-apple-system">).</span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Hi</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Team,</span><span style="font-size:10.5pt;font-family:-apple-system">
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Pending</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">refund
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">No: 29020605429020220522</span></b><span style="font-size:10.5pt;font-family:-apple-system">
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<b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:black'>No: 4635984 &amp; 4635984</span></b><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Statement: Cust  visited the store and requested for refund. They gave this copy of the form attached in the email and told me it will take 21 days to process
 the refund</span><span style="font-size:10.5pt;font-family:-apple-system"> </span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">kindly</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">update for the refund its done or not then we can inform the cx </span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">&amp; Regards, </span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.5pt;font-family:-apple-system">On Fri, 14 Apr at 12:24 PM
<span class="separator">, Arsalan &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system">&gt;
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">I did visited the next day and requested for refund. They gave this copy of the form attached in the email and told me it will take 21 days to process the refund. And they took my
 bank account number so they could make a deposit. </span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Fri, Apr 14, 2023, 9:37 AM Home Box &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span style="font-size:10.5pt;font-family:-apple-system">&gt;
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Arsalan,<br>
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Thank you for shopping with us.<br>
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Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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As per the latest update, you were supposed to visit the store on March 25 to claim the refund. Please confirm if you visited the store or not so we can assist you better.<br>
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We look forward to hearing from you.<br>
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Your friends,<br>
The support team</span></div>
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