Subject: Note Added - [#6058052] 9423359571 - Damaged WWD
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 14 Apr 2023 21:08:27 +0000

Hi ,    Mansoorullah Enayathullah added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6058052    Subject:  9423359571 - Damaged WWD    Requester: Apple Ponferrada    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM6BB027391FA44F3EB1943F3A48520578" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Home Box</span></a>
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<div class="MsoNormal">We will arrange the inspection ASAP.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Mansoor </div>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, April 13, 2023 7:59 PM<br>
<b>To:</b> HB Warehouse &lt;[email-masked]&gt;; HBUAE DELIVERY &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Fwd: [#6058052] - 9423359571 - Delivery Follow Up</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6058052" rel="noreferrer">#6058052</a> raised by Apple Ponferrada (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Hi</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Team,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Damaged</span></b></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">WWD </span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Order</span></b></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">No: 9423359571</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Order</span></b></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Date: 31-Mar-2023</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style='font-family:"Arial",sans-serif;color:black'>No: 4811123</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Problem</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Statement: Cx complained the product (<b>Kulltorp</b></span></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Chest of 5-Drawers - Multicolour</span></b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">)</span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">has been damaged. Please find the attached images. Kindly check and assist.</span><span style="font-size:10.5pt;font-family:-apple-system">
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Thanks</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">&amp; Regards, </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Laith </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 13 Apr at 7:54 PM
<span class="separator">, Apple Ponferrada &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Good evening,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">I just got my order now and the staff told me that they'
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">ll come back but they don't know when. Because the first drawer is not fully fixed. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hope you can solve this issue as soon as possible</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please see attached picture for your reference</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank you </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Sat, 8 Apr 2023 at 1:56 AM Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank you for writing back to us,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We sincerely apologize for the inconvenience caused,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Your feedback is always important to improve our service as we always want the best service and experience for our customers.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please note that a furniture delivery charge of AED 49 is for all furniture delivery between 4-6 days as per the available dates only and the free furniture delivery is for furniture
 orders above AED 999.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We apologize to you for this but all delivery dates before 13/04/2023 are already taken and not available on the system.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br>
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Your Friends,<br>
The Support Team</span></div>
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