Subject: Note Added - [#6064055] 29001005648520230408 / Damaged WWD
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 14 Apr 2023 20:21:57 +0000

Hi ,    Mansoorullah Enayathullah added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6064055    Subject:  29001005648520230408 / Damaged WWD   Requester: RAKESH    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAMB0003AADED654E92A8BBC9BBB35B5971" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Home Box</span></a>
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<div class="MsoNormal">During delivery complaints raised once approved done will replacement ASAP.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Mansoor </div>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Friday, April 14, 2023 4:53 PM<br>
<b>To:</b> HBUAE DELIVERY &lt;[email-masked]&gt;; HB Warehouse &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Fwd: [#6064055] - 29001005648520230408 / Damaged WWD</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6064055" rel="noreferrer">#6064055</a> raised by RAKESH (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Hi</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Team,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Damaged</span></b></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">WWD </span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">No: 29001005648520230408 </span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Date: 08-Apr-2023</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style='font-family:"Arial",sans-serif;color:black'>No: 4812814 &amp; 4812678</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Problem</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Statement: Cx complained the product (<b>P-Cooper</b></span></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">3Doors 3Drawers Wardrobe W/1 M WWD</span></b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">)</span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">has been damaged. Please find the attached images. Kindly check and assist.</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">&amp; Regards, </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Fri, 14 Apr at 3:55 PM
<span class="separator">, RAKESH &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.0pt;color:#3F3F46">Hello, welcome to HomeBox!</span><span style='font-size:10.0pt;font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="font-size:10.0pt;color:#3F3F46">
 I am Hannah, your support Bot.</span>
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<span style="font-size:10.0pt;color:#3F3F46">مرحبا، شكراً للتواصل مع هوم بوكس! </span><span style='font-size:10.0pt;font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="font-size:10.0pt;color:#3F3F46">،
 أنا هانا، بوت الدعم الخاص بك</span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">ما هي اللغة التي تفضلها؟</span></div>
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<span style="font-size:10.0pt;color:#3F3F46">Hello, what can we help you with today?
</span><span style='font-size:10.0pt;font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128129;&#127995;</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1055" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Our Returns policy can be found at
<a href="https://helpae.homeboxstores.com/en/support/solutions/folders/44001185948" rel="noreferrer">
https://helpae.homeboxstores.com/en/support/solutions/folders/44001185948</a> </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:34 PM, 14th Apr</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1054" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">If you are within the returns policy, and if you made your purchase online, the fastest way to return is online on our website.
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Go to Order History in My Account, select the products you want to return and place a return request.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">You can read more about how to return at:
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"><a href="https://www.homeboxstores.com/ae/en/return" rel="noreferrer">https://www.homeboxstores.com/ae/en/return</a></span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:34 PM, 14th Apr</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1053" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">If you made your purchase of non furniture items in one of our stores, and your purchase is covered under our returns policy, you would need to visit the same store to
 return your purchase.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:34 PM, 14th Apr</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1052" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We are unable to accept returns for Furniture items or items that require assembly after assembly.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:34 PM, 14th Apr</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please share your Order number or invoice number to proceed further.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:34 PM, 14th Apr</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">2900105648520230408</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:37 PM, 14th Apr</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please enter your email address. We will use this email address to communicate with you for your problem.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:37 PM, 14th Apr</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">To help you further kindly reply with a single digit that corresponds with topic of your question today:</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">1 to return a non furniture product purchased online</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">2 to return a non furniture product purchased in Store</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">3 to check return pick-up status of a return request created online</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">4 to check the status of refund for a product already returned</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">5 for Returning a unassembled furniture item</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">6 for Other returns or refunds questions</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Kindly only reply with single digit. Example reply "1" to return an order placed online.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">To return to main menu please reply with "/0"</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:37 PM, 14th Apr</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1045" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Only furniture products that have not been assembled can be returned. Once a furniture item has been assembled, returns are not possible. Kinly refer to our return policy
 online athttps://helpsa.homeboxstores.com/en/support/solutions/folders/44001185964#</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:38 PM, 14th Apr</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1044" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">To proceed further, please tell us the name of the item you wish to return in one single message.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:38 PM, 14th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:38 PM, 14th Apr</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1042" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please tell us the reason for your return request. Please explain as much as possible in one single message.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:38 PM, 14th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Rakesh Raman</span></div>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1041" src="https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Damage during installation by homebox team</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:39 PM, 14th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1040" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please share the image of the product you wish to return.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:39 PM, 14th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Rakesh Raman</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1039" src="https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD">
<span style="color:#3F3F46"><img width="648" height="1152" style="width:6.75in;height:12.0in" id="_x0000_i1038" src="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_2dffa0d72df3c8685df65d655b0f09b425adc74fe77020aa63536f13137137d0/img_fg8ptnmc1l_f356cce2eecc503055b6d30f3d83299137793162fdaee82a2b7abcc16904e053.jpeg"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:39 PM, 14th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1037" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you. If you have finished entering information now please reply 1. After you reply 1, I will begin processing your request.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:39 PM, 14th Apr</span></div>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1036" src="https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">1</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:40 PM, 14th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1035" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you, I will now handover all of this information to a member of our Customer Support team to assist you.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:40 PM, 14th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1034" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Connecting to a member of our team may take a few minutes. Kindly wait, and we will be with you shortly.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:40 PM, 14th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Laith</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1033" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hello, my name is Laith , Please give me a few moments while I review and process your request. I will get back shortly.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:41 PM, 14th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Rakesh Raman</span></div>
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</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1032" src="https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png"></span><span style="color:#3F3F46"></span>
</div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">This was installed today</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:44 PM, 14th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Rakesh Raman</span></div>
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</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1031" src="https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png"></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">By homebox team</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:44 PM, 14th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Laith</span></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1030" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please allow me a moment and I will check on this for you.</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:44 PM, 14th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Rakesh Raman</span></div>
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</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1029" src="https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png"></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Ok.</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:45 PM, 14th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Laith</span></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1028" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thanks for patience, as of now , we have raised your request to the concerned team with request number 4812678, team will visit you within 3 to 5 days to resolve the
 issue</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:52 PM, 14th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Laith</span></div>
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<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1027" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Is there anything else I can assist you with today?</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:52 PM, 14th Apr</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Laith</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1026" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.</span></div>
<div></div>
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</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:55 PM, 14th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Rakesh Raman</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1025" src="https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png"></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Ok will wait for response</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:55 PM, 14th Apr</span></div>
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<div class="MsoNormal" align="center" style="text-align:center">
<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#999999'>View conversation in
<a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/732024196288183" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica Neue";color:#333333'></span>
</div>
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</blockquote>
</div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">6064055:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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