Subject: RE: Customer no answer / Sw/off
From: Harsha Lasantha <[email-masked]>
To: Roaa Alismaeil <[email-masked]>
Cc: Abdul Hameed Rasheed <[email-masked]>, Amala Raj <[email-masked]>, Anton Dilshan <[email-masked]>, Gopinath Janakiraman <[email-masked]>, HB Shj Feeder WH <[email-masked]>, hbaxd feederwh <[email-masked]>, hbpending uae <[email-masked]>, Homebox Delivery <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, crys_hb <[email-masked]>, "[email-masked]" <[email-masked]>, ImranKhan <
Date: Thu, 20 Apr 2023 10:50:43 +0000

Dear Team,

Still customer not responding to delivery team calls. Team cannot wait anymore & they will move from the location.

Thanks & Regards,

Harsha Lasantha
EXT: 04821 5808 | Mob: 0565014479

From: Harsha Lasantha
Sent: Thursday, 20 April 2023 2:42 PM
To: Roaa Alismaeil <[email-masked]>
Cc: Abdul Hameed Rasheed <[email-masked]>; Amala Raj <[email-masked]>; Anton Dilshan <[email-masked]>; Gopinath Janakiraman <[email-masked]>; HB Shj Feeder WH <[email-masked]>; hbaxd feederwh <[email-masked]>; hbpending uae <[email-masked]>; Homebox Delivery <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; crys_hb <[email-masked]>; [email-masked]; ImranKhan <[email-masked]>; Mansoorullah Enayathullah <[email-masked]>; Murali Govindaraj <[email-masked]>; Soundar Rajan <[email-masked]>; Yunis Fakrudeen <[email-masked]>
Subject: RE: Customer no answer / Sw/off

Dear Team,
Please find the below CRM & do the needful

Call ID
Call Date
Invoice No
Cust Name
Cust Mobile
Reason
Sub Reason
Sub Sub Reason
Call Status
Call By
User Loc.
Call Detail
Closing Notes
Appr. Dept
Appr. Reason
Appr. Flag
Appr Notes
Appr.Date
Closed By
Closed Date
PendingNote No
Followup
4831561
4/20/2023 2:40:48 PM
9425932104
Shatha Mousa
971501594441
CTD Exceptions
Other - CTD Exception
Customer no answer / Sw/off
Closed
Harsha
UAE
refer crm#4830975, delivery team contact the customer & went to customer's place. again customer not responding to delivery team calls. please check & do the needful.

-
-
-

103152
20-Apr-2023

Thanks & Regards,

Harsha Lasantha
EXT: 04821 5808 | Mob: 0565014479

From: Roaa Alismaeil <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 20 April 2023 1:32 PM
To: Harsha Lasantha <[email-masked]<mailto:[email-masked]>>
Cc: Abdul Hameed Rasheed <[email-masked]<mailto:[email-masked]>>; Amala Raj <[email-masked]<mailto:[email-masked]>>; Anton Dilshan <[email-masked]<mailto:[email-masked]>>; Gopinath Janakiraman <[email-masked]<mailto:[email-masked]>>; HB Shj Feeder WH <[email-masked]<mailto:[email-masked]>>; hbaxd feederwh <[email-masked]<mailto:[email-masked]>>; hbpending uae <[email-masked]<mailto:[email-masked]>>; Homebox Delivery <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; ImranKhan <[email-masked]<mailto:[email-masked]>>; Mansoorullah Enayathullah <[email-masked]<mailto:[email-masked]>>; Murali Govindaraj <[email-masked]<mailto:[email-masked]>>; Soundar Rajan <[email-masked]<mailto:[email-masked]>>; Yunis Fakrudeen <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer no answer / Sw/off

CAUTION: External email sender. Use care when clicking on links or opening attachments!
[email-masked]<mailto:[email-masked]>

Best Regards,
Roaa Alismaeil
Customer Experience Specialist
T: +962 6 500 1333
F: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
<https://www.facebook.com/Crystel.co>
<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Harsha Lasantha [mailto:[email-masked]]
Sent: Thursday, April 20, 2023 12:11 PM
To: HomeBox Customercare UAE; crys_hb; [email-masked]<mailto:[email-masked]>
Cc: Abdul Hameed Rasheed; Amala Raj; Anton Dilshan; Gopinath Janakiraman; HB Shj Feeder WH; hbaxd feederwh; hbpending uae; Homebox Delivery; ImranKhan; Mansoorullah Enayathullah; Murali Govindaraj; Soundar Rajan; Yunis Fakrudeen
Subject: Customer no answer / Sw/off

Dear Team,
Please find the below CRM & do the needful

Call ID
Call Date
Invoice No
Cust Name
Cust Mobile
Reason
Sub Reason
Sub Sub Reason
Call Status
Call By
User Loc.
Call Detail
Closing Notes
Appr. Dept
Appr. Reason
Appr. Flag
Appr Notes
Appr.Date
Closed By
Closed Date
PendingNote No
Followup
4830975
4/20/2023 1:10:43 PM
9425932104
Shatha Mousa
971501594441
CTD Exceptions
Other - CTD Exception
Customer no answer / Sw/off
Closed
Harsha
UAE
mobile 0501594441 not answer & 0509925099 answered person stated not ordered anything. please check & do the needful.

-
-
-

103152
20-Apr-2023

Thanks & Regards,

  Harsha Lasantha
  Associate - COD
  T   :  +971 4 8215808
  M :  +971 565014479
  E  :  [email-masked]<mailto:[email-masked]>
  DWC Warehouse, Building Number : 3
  Dubai, UAE.
  www.homeboxstores.com<http://www.homeboxstores.com/>

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