Subject: RE: Wrong commitment
From: Roaa Alismaeil <[email-masked]>
To: Amala Raj <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>, "HomeBox Customercare UAE" <[email-masked]>, crys_hb <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Wed, 19 Apr 2023 14:44:06 +0000

[email-masked]<mailto:[email-masked]>

Dear team

Cx is not responding to our call  , as ref to the below CEM & GDMS  order delivered since 14 April as ref 4829171  cx already confirm with the team that the item fix , kindly confirm and check regarding that on the system item already delivered

From: Amala Raj [mailto:[email-masked]]
Sent: Wednesday, April 19, 2023 5:33 PM
To: Roaa Alismaeil
Cc: HBUAE DELIVERY; HomeBox Customercare UAE; crys_hb; [email-masked]
Subject: RE: Wrong commitment

Dear team
Cx not answering calls team getting back the item, if cx called reschedule the delivery

From: Amala Raj
Sent: Wednesday, 19 April 2023 5:34 PM
To: Roaa Alismaeil <[email-masked]<mailto:[email-masked]>>
Cc: HBUAE DELIVERY <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: Wrong commitment

Kindly check again

From: Roaa Alismaeil <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 19 April 2023 5:14 PM
To: Amala Raj <[email-masked]<mailto:[email-masked]>>
Cc: HBUAE DELIVERY <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: Wrong commitment

CAUTION: External email sender. Use care when clicking on links or opening attachments!
[email-masked]<mailto:[email-masked]>

Dear team

Order already deliver since 14 april

Best Regards,
Roaa Alismaeil
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Amala Raj [mailto:[email-masked]]
Sent: Wednesday, April 19, 2023 4:09 PM
To: HomeBox Customercare UAE; crys_hb; [email-masked]<mailto:[email-masked]>
Cc: HBUAE DELIVERY
Subject: Wrong commitment

Dear team
Kindly find the crm and do the needful

Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4829171

4/19/2023 5:08:52 PM

9424916465

Mohd Abdulla

567166627

CTD Exceptions

Operational - Retail

Wrong commitment

Closed

Ramesh Narayanan

UAE

team called cx stated that already team is fixing kinldy check with cx

-

-

-

256212

19-Apr-2023

Regards
Redeemer Fernando
Associate
Landline: 04821 5925
Mobile: 052 210 1797

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