Subject: RE: Kindly Convince the cx # 9425132475
From: Roaa Alismaeil <[email-masked]>
To: Homebox Delivery <[email-masked]>, "HomeBox Customercare UAE" <[email-masked]>, crys_hb <[email-masked]>, Luma AbuSharekh <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>
Date: Thu, 13 Apr 2023 09:17:51 +0000

Dear team

Cx so angry and she reused the delay and she insist for the delivery tomorrow

Best Regards,
Roaa Alismaeil
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

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From: Homebox Delivery [mailto:[email-masked]]
Sent: Thursday, April 13, 2023 12:15 PM
To: HomeBox Customercare UAE; crys_hb; Roaa Alismaeil; Luma AbuSharekh; [email-masked]
Cc: HBUAE DELIVERY
Subject: RE: Kindly Convince the cx # 9425132475

Dear Team,

Kindly Reminder !!

Thanks
Ramesh

From: Homebox Delivery <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 13, 2023 11:56 AM
To: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; Roaa Alismaeil <[email-masked]<mailto:[email-masked]>>; Luma AbuSharekh <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]<mailto:[email-masked]>>
Subject: Kindly Convince the cx # 9425132475

Dear Team,

Please find the below CRM & do the needful,

Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4808672

4/13/2023 11:52:09 AM

9425132475

Moza Ali

503613121

Request

Address Change

New Address

Open

Ramesh Narayanan

UAE

D-1 Call Confirmation cx mention location is( Maliha Area-Sharjah) but correct address is( Madam - Dubai ) Cx Not agreed for date changes it's not possible to delivery on Tomorrow kindly convince the cx and receive the delivery as per nearest available date -Ramesh

Delivery Dept

Address Change

-

[A close up of a sign  Description automatically generated]

Ramesh
Associate-COD
T :+971 4821 5817
M: +971 505761588
DWC Warehouse, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

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