Subject: Note Added - [#5931444] Call back request - 9415997655
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 10:37:33 +0000

Hi ,    Ahmed Faraz added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5931444    Subject:  Call back request - 9415997655   Requester: Nasr Amer    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">We informed to customer accordingly and reject the issue. </div>
<div>
</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Regards,</div>
<div></div>
<div></div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="border-collapse:collapse">
<tbody>
<tr style="height:127.8pt">
<td width="265" style="width:198.45pt;padding:0in 5.4pt 0in 5.4pt;height:127.8pt">
<div class="MsoNormal">
<span style="mso-ignore:vglayout;margin-left:22px;margin-top:69px;width:368px;height:164px"><img width="245" height="109" style="width:2.5555in;height:1.1388in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzE1NDIxNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.MVGYC37eHnFXFNLjIzPewWidv-eYsBTARBall5n4BBE" data-id="2044017154217" alt="A close up of a sign

Description automatically generated"></span><span style="font-size:8.0pt"></span>
</div>
<div></div>
<div></div>
</td>
<td width="262" style="width:196.55pt;padding:0in 5.4pt 0in 5.4pt;height:127.8pt">
<div class="MsoNormal"><span style="font-size:8.0pt">Ahmed Faraz</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:8.0pt">Customer care Executive</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:8.0pt">T   :  800 HOMEBOX (4663269)</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:8.0pt">F   :  +971 4 5172380</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:8.0pt"> E   :  <a href="mailto:[email-masked]" rel="noreferrer"><span style="color:blue">[email-masked]</span></a></span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:8.0pt"> Landmark Tower, Dubai Marina</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:8.0pt">P.O.Box 282028, UAE.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:8.0pt"> <a href="http://www.homeboxstores.com/" title="Original URL:
http://www.homeboxstores.com/

Click to follow link." rel="noreferrer"><span style="color:blue">www.homeboxstores.com</span></a></span></div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal"><b></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Murtaza Kutiyanawala &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Wednesday, April 12, 2023 12:41 PM<br>
<b>To:</b> Ahmed Faraz &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; [email-masked]; Home Box &lt;[email-masked]&gt;; Ali Mohamed &lt;[email-masked]&gt;; Anslem Misquitta &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5931444] - Call back request - 9415997655</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<a id="OWAAM5DBE89BCD93849E09EBD374685C41E7E" href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;text-decoration:none'>@Ahmed Faraz</span></a><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>
 – please call the cx and inform about the rejection and close the FD ticket. </span>
</div>
<div>
</div>
<div></div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'></span></div>
<div> </div>
<div></div>
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="border-collapse:collapse">
<tbody>
<tr style="height:118.75pt">
<td width="272" style="width:203.95pt;padding:0in 5.4pt 0in 5.4pt;height:118.75pt">
<div class="MsoNormal">
<span style="font-size:12.0pt"><img width="256" height="149" style="width:2.6666in;height:1.5486in" id="Picture_x0020_9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzE1NDIxNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.UkvIhqqAtr4FpasByU0oPRJynh67036Fnh7OOV9aazo" data-id="2044017154215"></span><span style="font-size:12.0pt"></span>
</div>
<div></div>
<div></div>
</td>
<td width="364" style="width:272.8pt;padding:0in 5.4pt 0in 5.4pt;height:118.75pt">
<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Murtaza Kutiyanawala</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#5F5F5F'>Team Lead – Customer Care
</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F'>T   :  +971 4 517 2300</span><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F604F'>D</span><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F'>  :  +971 4 813 2414</span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F'>F   :  +971 4 517 2380</span></div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F'>E   : </span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Trebuchet MS",sans-serif;color:blue'>m</span><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:blue'>[email-masked]</span></a><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F'>
</span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F'>Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.</span></div>
<div></div>
<div></div>
<div class="MsoNormal">
<a href="http://www.homeboxstores.com/" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:blue'>www.homeboxstores.com</span></a><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'></span>
</div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
</div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'></span></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, April 11, 2023 8:21 PM<br>
<b>To:</b> Ali Mohamed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmed Faraz &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anslem Misquitta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Anslem Misquitta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murtaza Kutiyanawala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HomeBox Customercare
 UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#5931444] - Call back request - 9415997655</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
</span></i></b><span style="color:indianred"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal">
<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Reminder</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span></div>
<div> </div>
<div></div>
</div>
</div>
<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,<br>
 <br>
<strong><span style="font-family:-apple-system">Call back request. </span></strong>
</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Order ID: 9415997655<br>
Order Date: 23-Feb-2023<br>
Cx Contact no: +971502485124</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">CRM: 4741069 &amp; 4751615</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
Based on the inspection report, it appears that the CX's complaint with ID #4691130 is related to usage. However, the customer has rejected the report and is requesting a call from a manager. CX claims to have filed a complaint with consumer rights.<br>
.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">We kindly request that you look into this matter and arrange for a callback as soon as possible.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
Thanks &amp; Regards,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Aws</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 10 Apr at 7:26 PM
<span class="separator">, Home Box &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system">&gt;
 wrote: </span></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Urgent Reminder</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span></div>
<div> </div>
<div></div>
</div>
</div>
<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Mr. Anslem &amp; Team,<br>
 <br>
<strong><span style="font-family:-apple-system">Call back request. </span></strong>
</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Order ID: 9415997655</span></strong><b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
<strong><span style="font-family:-apple-system">Order Date: 23-Feb-2023</span></strong><br>
<strong><span style="font-family:-apple-system">Cx Contact no: +971502485124</span></strong></span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">CRM: 4741069 &amp; 4751615</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
Based on the inspection report, it appears that the CX's complaint with ID #4691130 is related to usage. However, the customer has rejected the report and is requesting a call from a manager. CX claims to have filed a complaint with consumer rights.<br>
.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">We kindly request that you look into this matter and arrange for a callback as soon as possible.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
Thanks &amp; Regards,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Laith </span></div>
<div></div>
<div></div>
</div>
</div>
</div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system">On Sun, 9 Apr at 6:18 PM
<span class="separator">, Home Box &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system">&gt;
 wrote: </span></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal">
<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Urgent Reminder</span></strong><span style="color:#183247"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span></div>
<div> </div>
<div></div>
</div>
</div>
<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,<br>
 <br>
<strong><span style="font-family:-apple-system">Call back request. </span></strong>
</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Order ID: 9415997655<br>
Order Date: 23-Feb-2023<br>
Cx Contact no: +971502485124</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">CRM: 4741069</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
Based on the inspection report, it appears that the CX's complaint with ID #4691130 is related to usage. However, the customer has rejected the report and is requesting a call from a manager. CX claims to have filed a complaint with consumer rights.<br>
.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">We kindly request that you look into this matter and arrange for a callback as soon as possible.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
Thanks &amp; Regards,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Aws</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system">On Sat, 8 Apr at 2:06 PM
<span class="separator">, Home Box &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system">&gt;
 wrote: </span></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div>
<div class="MsoNormal">
<b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
<strong><span style="font-family:-apple-system">Urgent Reminder</span></strong></span></b><span style="color:#183247"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span></div>
<div> </div>
<div></div>
</div>
</div>
<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,<br>
 <br>
<strong><span style="font-family:-apple-system">Call back request. </span></strong>
</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Order ID: 9415997655<br>
Order Date: 23-Feb-2023<br>
Cx Contact no: +971502485124</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">CRM: 4741069</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
Based on the inspection report, it appears that the CX's complaint with ID #4691130 is related to usage. However, the customer has rejected the report and is requesting a call from a manager. CX claims to have filed a complaint with consumer rights.<br>
.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">We kindly request that you look into this matter and arrange for a callback as soon as possible.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
Thanks &amp; Regards,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Jinana</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
</div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system">On Fri, 7 Apr at 8:27 AM
<span class="separator">, Home Box &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system">&gt;
 wrote: </span></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Urgent Reminder</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span></div>
<div> </div>
<div></div>
</div>
</div>
<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,<br>
 <br>
<strong><span style="font-family:-apple-system">Call back request. </span></strong>
</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Order ID: 9415997655<br>
Order Date: 23-Feb-2023<br>
Cx Contact no: +971502485124</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">CRM: 4741069</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
Based on the inspection report, it appears that the CX's complaint with ID #4691130 is related to usage. However, the customer has rejected the report and is requesting a call from a manager. CX claims to have filed a complaint with consumer rights.<br>
.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">We kindly request that you look into this matter and arrange for a callback as soon as possible.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
Thanks &amp; Regards,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Ali Adil</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
</div>
</div>
</div>
</blockquote>
</div>
</div>
</blockquote>
</div>
</div>
</blockquote>
</div>
</div>
</blockquote>
</div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5931444:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
</span>
</div>
<div></div>
<div></div>
</div>
</div>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>