Subject: Response time SLA violated - inbound call - 9425538012
From: [email-masked]
To: [email-masked]
Date: Wed, 12 Apr 2023 06:46:42 +0000

Hi,  There has been no response from the helpdesk for a ticket. The first response was due by 
                        10:06 AM +04 today.  Ticket Details:   Subject - inbound call -  9425538012  Requestor - [email-masked]  This is an escalation email from Landmark Group https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6041289