Subject: New Reply Received - 9421197139 - Return
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 12:20:44 +0000

Hi Laith Almohamd,  The customer has responded to the ticket.  9421197139 - Return  Ticket comment <div style="direction: ltr">Hello </div>
<div style="direction: ltr">When you will return my money </div>
<div style="direction: ltr">Can some one call me please </div>
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<div style="direction: ltr">Contact number 0509894004</div>
<br><div dir="ltr">Sent from my iPhone</div>
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<div>On 1 Apr 2023, at 12:56 PM, Home Box &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">Hi Dear,</div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><br style="box-sizing: border-box"></div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><br style="box-sizing: border-box"></div>
<div dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">We sincerely apologize for any inconvenience caused, <br style="box-sizing: border-box"><br style="box-sizing: border-box">We apologise. We do not have an exchange or replacement policy as such. What we can do is process a return of the items and refund the entire amount to you. It's a very convenient and quick process and you may then use the refunded amount to go ahead and place a fresh order.</div>
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<div dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">Regarding the item that you have returned before ( Festive Cake Glass Dome Set - 25x21 cm ) , the refund has been initiated for AED45.00 on 27 Mar , it will take 7 to 15 days to be reflected to original payment method (Tabby )</div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><br style="box-sizing: border-box"></div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">We appreciate your patience.</div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><br style="box-sizing: border-box"></div>
<div dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">Feel free to get in touch with us for further assistance.</div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><br style="box-sizing: border-box"></div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">Your Friends,</div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">The Support Team</div>
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<div dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><br style='box-sizing: border-box; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'></div></div>
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                            تشغيل
                            السبت, 1 أبريل في 12:55 م
                            <span class="separator">,  Home Box &lt;[email-masked]&gt;  كتب:
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<div dir="ltr">Hi Dear,</div>
<div><br></div>
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div><br></div>
<div dir="ltr">We sincerely apologize for any inconvenience caused, <br><br>We apologise. We do not have an exchange or replacement policy as such. What we can do is process a return of the items and refund the entire amount to you. It's a very convenient and quick process and you may then use the refunded amount to go ahead and place a fresh order.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Regarding the item that you have returned before ( Festive Cake Glass Dome Set - 25x21 cm ) , the refund has been initiated for AED45.00 on 27 Mar </div>
<div><br></div>
<div>We appreciate your patience.</div>
<div><br></div>
<div dir="ltr">Feel free to get in touch with us for further assistance.<br>
</div>
<div><br></div>
<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5917738