Subject: New Reply Received - 29030202208520220419 - Damaged WWD
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 08:19:29 +0000

Hi Laith Almohamd,  The customer has responded to the ticket.  29030202208520220419 - Damaged WWD  Ticket comment <div dir="auto">Dear team,<div dir="auto"><br></div>
<div dir="auto">Kindly understand the complaint and provide the solution accordingly. Damaged part is not the only issue in this bed. </div>
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<div dir="auto"><br></div>
<div dir="auto">I mentioned it several times that this bed is making noise whenever anyone even sits on it, the same had been shown to your inspection team thrice and they agreed that there is a manufacturing defect in it.</div>
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<div dir="auto">You have already replaced the panel of the bed once but the problem is not resolved and it persisted. Kindly do not waste my time by replacing the same part of the bed again and again when we know that it's not the solution of the problem.</div>
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<div dir="auto">I need the refund of this bed as you have provided me the defective furniture initially itself.</div>
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<div dir="auto">Thanks</div>
<div dir="auto">Vidhi </div>
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<br><br><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Apr 5, 2023, 18:30 Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Dear Customer,</div>
<div><br></div>
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div><br></div>
<div dir="ltr">We sincerely apologize for any inconvenience caused, <br><br>We would like to inform you that , as per the update we can not provide the full item replacement , what we can do is replace the damaged part , kindly inform in case you agree for the part replacement then we can do the needful </div>
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<div>Once again, sincere apologies and thank you for your patience.<br><br>Feel free to get in touch with us for further assistance.<br><br>
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<div><br></div>
<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5778219