Subject: Fwd: [#5911728] - 9420914856 - Partial Delivery/Missing item
From: Home Box <[email-masked]>
To: [email-masked], Anslem Misquitta <[email-masked]>, Ashish Karini <[email-masked]>, Thamilalagan M <[email-masked]>, Aditya Manapuram <[email-masked]>, Peter Dsouza <[email-masked]>
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Apr 2023 03:56:36 +0000

Dear Sameer,  Is there any update on this matter ?  Kindly provide us with an update soon as customer is following up.  Your prompt reply will be appreciated.  Regards, Ali Adil  
                           
                            On
                            Sat, 8 Apr at 12:48 PM
                            ,  Home Box <[email-masked]>  wrote:
                             
 Hi Anslem , 

 Noted the below Screenshot. Will close the case by tomorrow EOD. 

 

 Regards 

 Sameer Hasan 

 

 

 

  
 From: Anslem Misquitta <[email-masked]>
 
Sent: Saturday, April 8, 2023 12:46 PM 
To: Sameer Hasan <[email-masked]>; Ashish Karini <[email-masked]>; Thamilalagan M <[email-masked]>; Aditya Manapuram <[email-masked]>; Peter Dsouza <[email-masked]> 
Cc: OLM DXB <[email-masked]>; Gobinda Khatri <[email-masked]>; Kuldeep Saini <[email-masked]>; Aditya Manapuram <[email-masked]>; Home Box <[email-masked]>; hblsmuae <[email-masked]>;
 crys_hb <[email-masked]> 
Subject: RE: [#5911728] - 9420914856 - Partial Delivery/Missing item 

 

 Hi Sameer, 

 

 Just FYI – Below is the WhatsApp conversation that customer had with our Chat team. (this may help for your investigation) 

  

 

 

 

 

 
 
 Anslem Misquitta 

 Retail Operations - Customer Care 

 T   :  800 HOMEBOX (4663269) 

 F   :  +971 4 5172380 

 
E   :  [email-masked]

 
 Landmark Tower, Dubai Marina 

 P.O.Box 282028, UAE. 

 
www.homeboxstores.com

 

 

 

 

 
From: Sameer Hasan <[email-masked]>
 
Sent: Saturday, April 8, 2023 12:31 PM 
To: Ashish Karini <[email-masked]>; Anslem Misquitta <[email-masked]>; Thamilalagan M <[email-masked]>;
 Aditya Manapuram <[email-masked]>; Peter Dsouza <[email-masked]> 
Cc: OLM DXB <[email-masked]>; Gobinda Khatri <[email-masked]>; Kuldeep Saini <[email-masked]>;
 Aditya Manapuram <[email-masked]>; Home Box <[email-masked]> 
Subject: RE: [#5911728] - 9420914856 - Partial Delivery/Missing item 

 

   
 
 Dear Sir , 

 

 We have investigated the below case with driver n customer. Customer said they did not receive 1 box out of 4 and driver is saying that he has delivered 4 boxes to this customer but he has only proof of Apartment number not the boxes count. 

 I said him to go that location and check the cctv footage and share with us if he delivered 4 boxes to customer if he will not prove it till tomorrow then we will recover the 1 pending box amount from him to clear the case. 

 

 Regards 

 Sameer Hasan 

 

 

From: Ashish Karini <[email-masked]>
 
Sent: Wednesday, April 5, 2023 1:59 PM 
To: Anslem Misquitta <[email-masked]>; Thamilalagan M <[email-masked]>; Aditya Manapuram <[email-masked]>;
 Peter Dsouza <[email-masked]>; Sameer Hasan <[email-masked]> 
Cc: OLM DXB <[email-masked]>; Gobinda Khatri <[email-masked]>; Kuldeep Saini <[email-masked]>;
 Aditya Manapuram <[email-masked]>; Home Box <[email-masked]> 
Subject: RE: [#5911728] - 9420914856 - Partial Delivery/Missing item 

 

   
 
 Hi 
@Sameer Hasan

 

 
 Please update on this case as 1 box is being claimed to be missing. 

 

 

 

 

 

 
 Regards 

 Ashish Kumar Karini 

 

 

 
From: Anslem Misquitta <[email-masked]>
 
Sent: Wednesday, April 5, 2023 1:56 PM 
To: Thamilalagan M <[email-masked]>; Aditya Manapuram <[email-masked]>; Ashish Karini <[email-masked]>;
 Peter Dsouza <[email-masked]> 
Cc: OLM DXB <[email-masked]>; Gobinda Khatri <[email-masked]>; Kuldeep Saini <[email-masked]>;
 Sameer Hasan <[email-masked]>; Aditya Manapuram <[email-masked]>; Home Box <[email-masked]> 
Subject: RE: [#5911728] - 9420914856 - Partial Delivery/Missing item 

 

   
 
 Hi Thamil/Aditya. 

 

 ++@Ashish Karini

@Peter Dsouza

 

 
 Need urgent update on this. 

 

 we can see that 4 boxes were packed & dispatched from the WH but 3 only were delivered to the Customer. 

 The POD is not showing any Box, please share a valid POD so we can share it with the Customer. 

  

 We mentioned this in the child ticket and in the email on 24th March, we received the below reply. 

 

 

   

   

 

 

 
 
 Anslem Misquitta 

 Retail Operations - Customer Care 

 T   :  800 HOMEBOX (4663269) 

 F   :  +971 4 5172380 

 
E   :  [email-masked]

 
 Landmark Tower, Dubai Marina 

 P.O.Box 282028, UAE. 

 
www.homeboxstores.com

 

 

 

 

 
From: Home Box <[email-masked]>
 
Sent: Wednesday, April 5, 2023 4:31 AM 
To: Peter Dsouza <[email-masked]>; Thamilalagan M <[email-masked]>; Anslem Misquitta <[email-masked]> 
Cc: OLM DXB <[email-masked]>; Gobinda Khatri <[email-masked]>; Kuldeep Saini <[email-masked]>;
 Sameer Hasan <[email-masked]>; Aditya Manapuram <[email-masked]>; Ashish Karini <[email-masked]> 
Subject: Fwd: [#5911728] - 9420914856 - Partial Delivery/Missing item 

 

   

CAUTION: External email sender. Use care when clicking on links or opening attachments!

 

 

 Hi Team, 
 
Partial Delivery/Missing item 
 
Order Number: 9420914856 
AWB: FP032123000135 
Delivery Date: 21/03/2023 
 
Missing Item: 162673994 - Faris 7-Piece 2-Seater Folding Majlis Set 
 
Issue Description: Cx complained that item (162673994) was not delivered 
As per the AWB, we can see that 4 boxes were packed & dispatched from the WH but 3 only were delivered to the Cx. 
 
Please check and deliver the rest to the Cx urgently 
The POD is not showing any Box, if delivery was done please share a valid POD so we can share it with the Cx. 
 
Thanks & Regards, 

 
 
 Aws 

 

 
On Tue, 4 Apr at 3:33 AM
, Home Box <[email-masked]> wrote:

 

 
 
Hi Team, 
 
Partial Delivery/Missing item 
 
Order Number: 9420914856 
AWB: FP032123000135 
Delivery Date: 21/03/2023 
 
Missing Item: 162673994 - Faris 7-Piece 2-Seater Folding Majlis Set 
 
Issue Description: Cx complained that item (162673994) was not delivered 
As per the AWB, we can see that 4 boxes were packed & dispatched from the WH but 3 only were delivered to the Cx. 
 
Please check and deliver the rest to the Cx urgently 
The POD is not showing any Box, if delivery was done please share a valid POD so we can share it with the Cx. 
 
Thanks & Regards,

 

 Aws 

 

 
On Mon, 3 Apr at 2:49 AM
, Home Box <[email-masked]> wrote:

 

 
 Hi Team, 
 
Partial Delivery/Missing item 
 
Order Number: 9420914856 
AWB: FP032123000135 
Delivery Date: 21/03/2023 
 
Missing Item: 162673994 - Faris 7-Piece 2-Seater Folding Majlis Set 
 
Issue Description: Cx complained that item (162673994) was not delivered 
As per the AWB, we can see that 4 boxes were packed & dispatched from the WH but 3 only were delivered to the Cx. 
 
Please check and deliver the rest to the Cx urgently 
The POD is not showing any Box, if delivery was done please share a valid POD so we can share it with the Cx. 
 
Thanks & Regards, 

 
 
 Aws 

 

 

 

 

 
5911728:1125156

 

 

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