Subject: Note Added - [#5936667] 9422198837 - Wrong Delivery
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 05:31:53 +0000 (UTC)

Hi ,    Peter Dsouza added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5936667    Subject:  9422198837 - Wrong Delivery   Requester: rejisha    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Thamil, please do the needful</div>
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<div class="MsoNormal"><b>Peter Dsouza</b></div>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>UAE – RDC/E.com &amp; RNA Operations – Home / Non Home
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Landmark Group,
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>P.O. Box 17155</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>
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</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Direct : +9714 809 4409
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>E-mail:
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</span><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#F79646'>|</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0099FF'><a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Friday, April 7, 2023 7:39 PM<br>
<b>To:</b> Peter Dsouza &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; [email-masked]; Thamilalagan M &lt;[email-masked]&gt;; Aditya Manapuram &lt;[email-masked]&gt;; OLM DXB &lt;[email-masked]&gt;; Gobinda Khatri &lt;[email-masked]&gt;;
 Kuldeep Saini &lt;[email-masked]&gt;; Sameer Hasan &lt;[email-masked]&gt;; Ashish Karini &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5936667] - 9422198837 - Wrong Delivery</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Escalation - 4 / Gentle Reminder </span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">As per cx he did not received the order yet </span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
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</span><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Hi Peter,</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Wrong delivery</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order ID: 9422198837</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order Date: Mar 26, 2023</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Delivery Date: Mar 27, 2023</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Tracking ID: FP032623004599<br>
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Need investigation and Delivery To The Correct Address</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Issue description: </span></strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Customer is complaining that he did not receive the order, however
 we have shared the attached POD, and customer confirmed that this is not his location.
<strong><span style="font-family:Roboto">As per POD its delivered to flat 1208 cx's flat is 1204. cx is still following up.</span></strong></span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
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</span><span style="font-size:10.5pt;font-family:Roboto;color:#183247"> Kindly note the customer address and mob number , it is the same as registered;</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Mob Number</span></strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">:+971544509310<br>
<strong><span style="font-family:Roboto">Address: </span></strong></span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
</span><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Dammam furniture building, Flat 1204<br>
Abu Shagara<br>
Sharjah</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Thanks &amp; Regards,</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Laith </span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 6 Apr at 6:33 PM
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<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Escalation - 4</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">As per cx he did not received the order yet </span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
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</span><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Hi Peter,</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Wrong delivery</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order ID: 9422198837</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order Date: Mar 26, 2023</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Delivery Date: Mar 27, 2023</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Tracking ID: FP032623004599<br>
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Need investigation and Delivery To The Correct Address</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Issue description: </span></strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Customer is complaining that he did not receive the order, however
 we have shared the attached POD, and customer confirmed that this is not his location.
<strong><span style="font-family:Roboto">As per POD its delivered to flat 1208 cx's flat is 1204. cx is still following up.</span></strong></span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
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</span><span style="font-size:10.5pt;font-family:Roboto;color:#183247"> Kindly note the customer address and mob number , it is the same as registered;</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Mob Number</span></strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">:+971544509310<br>
<strong><span style="font-family:Roboto">Address: </span></strong></span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
</span><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Dammam furniture building, Flat 1204<br>
Abu Shagara<br>
Sharjah</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Thanks &amp; Regards,</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Laith </span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 5 Apr at 4:32 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Escalation - 3 / reminder </span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">As per cx he did not received the order yet </span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
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</span><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Hi Ashish,</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Wrong delivery</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order ID: 9422198837</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order Date: Mar 26, 2023</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Delivery Date: Mar 27, 2023</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Tracking ID: FP032623004599<br>
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Need investigation and Delivery To The Correct Address</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Issue description: </span></strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Customer is complaining that he did not receive the order, however
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<strong><span style="font-family:Roboto">As per POD its delivered to flat 1208 cx's flat is 1204. cx is still following up.</span></strong></span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
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</span><span style="font-size:10.5pt;font-family:Roboto;color:#183247"> Kindly note the customer address and mob number , it is the same as registered;</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Mob Number</span></strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">:+971544509310<br>
<strong><span style="font-family:Roboto">Address: </span></strong></span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
</span><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Dammam furniture building, Flat 1204<br>
Abu Shagara<br>
Sharjah</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Thanks &amp; Regards,</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Laith </span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 4 Apr at 7:21 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Escalation - 3</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">As per cx he did not received the order yet </span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
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</span><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Hi Ashish,</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Wrong delivery</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order ID: 9422198837</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order Date: Mar 26, 2023</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Delivery Date: Mar 27, 2023</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Tracking ID: FP032623004599<br>
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Need investigation and Delivery To The Correct Address</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Issue description: </span></strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Customer is complaining that he did not receive the order, however
 we have shared the attached POD, and customer confirmed that this is not his location.
<strong><span style="font-family:Roboto">As per POD its delivered to flat 1208 cx's flat is 1204. cx is still following up.</span></strong></span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
<br>
</span><span style="font-size:10.5pt;font-family:Roboto;color:#183247"> Kindly note the customer address and mob number , it is the same as registered;</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Mob Number</span></strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">:+971544509310<br>
<strong><span style="font-family:Roboto">Address: </span></strong></span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
</span><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Dammam furniture building, Flat 1204<br>
Abu Shagara<br>
Sharjah</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Thanks &amp; Regards,</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Laith </span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 3 Apr at 7:34 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Escalation - 3 / Reminder </span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">As per cx he did not received the order yet </span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
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</span><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Hi Ashish,</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Wrong delivery</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order ID: 9422198837</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order Date: Mar 26, 2023</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Delivery Date: Mar 27, 2023</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Tracking ID: FP032623004599<br>
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Need investigation and Delivery To The Correct Address</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Issue description: </span></strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Customer is complaining that he did not receive the order, however
 we have shared the attached POD, and customer confirmed that this is not his location.
<strong><span style="font-family:Roboto">As per POD its delivered to flat 1208 cx's flat is 1204. cx is still following up.</span></strong></span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
<br>
</span><span style="font-size:10.5pt;font-family:Roboto;color:#183247"> Kindly note the customer address and mob number , it is the same as registered;</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Mob Number</span></strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">:+971544509310<br>
<strong><span style="font-family:Roboto">Address: </span></strong></span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
</span><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Dammam furniture building, Flat 1204<br>
Abu Shagara<br>
Sharjah</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Thanks &amp; Regards,</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Laith
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