Subject: New Reply Received - Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 09 Apr 2023 06:44:42 +0000

Hi Laith Almohamd,  The customer has responded to the ticket.  Returns  Ticket comment <pre class="tw-data-text tw-text-large tw-ta" id="tw-target-text" dir="ltr" style="unicode-bidi: isolate; font-size: 28px; line-height: 36px; background-color: rgb(248, 249, 250); border: none; padding: 2px 0.14em 2px 0px; position: relative; resize: none; font-family: inherit; overflow: hidden; text-align: left; width: 270.004px; white-space: pre-wrap; overflow-wrap: break-word; color: rgb(32, 33, 36); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial"><span class="Y2IQFc" lang="en">Dear staff</span></pre>
    <div></div>
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<br class="Apple-interchange-newline">
      <span style="color: rgb(32, 33, 36); font-family: arial, sans-serif; font-size: 28px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(248, 249, 250); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none">Merchants have come to pick up. I will send a photo.</span><br>
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            <th align="RIGHT">Subject:
            </th>
            <td>Re: [#5994623] - Returns</td>
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            <th align="RIGHT">Date: </th>
            <td>Sun, 9 Apr 2023 14:28:51 +0900</td>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: 
            </div>
BeautyGardenSG <a class="moz-txt-link-rfc2396E" href="mailto:[email-masked]" rel="noreferrer">&lt;[email-masked]&gt;</a>

          
            To: 
            Landmark Group
              <a class="moz-txt-link-rfc2396E" href="mailto:[email-masked]" rel="noreferrer">&lt;[email-masked]&gt;</a>

        
      
      <br>
      <br>
      
      <pre class="tw-data-text tw-text-large tw-ta" id="tw-target-text" dir="ltr" style="unicode-bidi: isolate; font-size: 28px; line-height: 36px; background-color: rgb(248, 249, 250); border: none; padding: 2px 0.14em 2px 0px; position: relative; resize: none; font-family: inherit; overflow: hidden; text-align: left; width: 270.004px; white-space: pre-wrap; overflow-wrap: break-word; color: rgb(32, 33, 36); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial"><span class="Y2IQFc" lang="en">Dear staff

I didn't come on Friday, but it seems that I couldn't pick it up.

My pickup location is below.

Please respond as soon as possible</span></pre>
      <div>122 Park Ridge Executive Residences 2 TowerB<br>
        Dubai Hills Estate<br>
      </div>
      <div class="moz-cite-prefix">On 2023/04/06 20:34, Landmark Group
        wrote:<br>
      </div>
      <blockquote>
        
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              <div dir="ltr">
                <div dir="ltr">Hi Dear Valued Customer,</div>
                <div>
<br>
                </div>
                <div>Thank you for reaching out to us and giving us the
                  opportunity to serve you.</div>
                <div>
<br>
                </div>
                <div dir="ltr">We sincerely apologize for any
                  inconvenience caused, <br>
                  <br>
                  We would like to inform you that a return request has
                  been created for the item: Olive Etching Design Cement
                  Garden Pot - 14x14x12 cm /1 quantity , Essential
                  Microfiber Cushion Filler - 65x65 cm / 2 quantity ,  
                  and the request will be received by the courier
                  partner, LMG, within 3 to 5 working days.<br>
                  <br>
                  At the time of return/collection, we request you to
                  please take a picture of the returning items and share
                  it with us here or through Email.<br>
                  <br>
                  In the event that the returns are not received by the
                  courier partner within the specified time, please
                  contact us again in order to serve you to the fullest.<br>
                  <br>
                  Refund may require 7-15 additional business days once
                  your item is collected and reached the warehouse, the
                  refund will go to the original mode of payment.</div>
                <div>
<br>
                </div>
                <div>We appreciate your patience.</div>
                <div>
<br>
                </div>
                <div>Your Friends,</div>
                <div>The Support Team</div>
              </div>
            </div>
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<br>
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            </div>
          </div>
          
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Attachments :
1. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044016903143'>Skype_Picture_2023_04_09T06_42_15_302Z.jpeg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5994623