Subject: New Reply Received - Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 09 Apr 2023 05:29:03 +0000 (UTC)

Hi Laith Almohamd,  The customer has responded to the ticket.  Returns  Ticket comment <pre class="tw-data-text tw-text-large tw-ta" id="tw-target-text" dir="ltr" style="unicode-bidi: isolate; font-size: 28px; line-height: 36px; background-color: rgb(248, 249, 250); border: none; padding: 2px 0.14em 2px 0px; position: relative; resize: none; font-family: inherit; overflow: hidden; text-align: left; width: 270.004px; white-space: pre-wrap; overflow-wrap: break-word; color: rgb(32, 33, 36); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial"><span class="Y2IQFc" lang="en">Dear staff

I didn't come on Friday, but it seems that I couldn't pick it up.

My pickup location is below.

Please respond as soon as possible</span></pre>
    <div></div>
    <div>122 Park Ridge Executive Residences 2 TowerB<br>
      Dubai Hills Estate<br>
    </div>
    <div class="moz-cite-prefix">On 2023/04/06 20:34, Landmark Group
      wrote:<br>
    </div>
    <blockquote>
      
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            <div dir="ltr">​</div>
            <div dir="ltr">
              <div dir="ltr">Hi Dear Valued Customer,</div>
              <div>
<br>
              </div>
              <div>Thank you for reaching out to us and giving us the
                opportunity to serve you.</div>
              <div>
<br>
              </div>
              <div dir="ltr">We sincerely apologize for any
                inconvenience caused, <br>
                <br>
                We would like to inform you that a return request has
                been created for the item: Olive Etching Design Cement
                Garden Pot - 14x14x12 cm /1 quantity , Essential
                Microfiber Cushion Filler - 65x65 cm / 2 quantity ,  
                and the request will be received by the courier partner,
                LMG, within 3 to 5 working days.<br>
                <br>
                At the time of return/collection, we request you to
                please take a picture of the returning items and share
                it with us here or through Email.<br>
                <br>
                In the event that the returns are not received by the
                courier partner within the specified time, please
                contact us again in order to serve you to the fullest.<br>
                <br>
                Refund may require 7-15 additional business days once
                your item is collected and reached the warehouse, the
                refund will go to the original mode of payment.</div>
              <div>
<br>
              </div>
              <div>We appreciate your patience.</div>
              <div>
<br>
              </div>
              <div>Your Friends,</div>
              <div>The Support Team</div>
            </div>
          </div>
          <div dir="ltr">
            <div>
<br>
            </div>
          </div>
        </div>
        
      </div>
    </blockquote>
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Attachments :
1. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044016901107'>Skype_Picture_2023_04_09T05_26_54_929Z.jpeg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5994623