Subject: RE: Security not allowing # 9424368805
From: crys_hb <[email-masked]>
To: Ahmed Faraz <[email-masked]>, Mansoorullah Enayathullah <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Luma Alzubaidi <[email-masked]>, Sarah Otoum <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>
Date: Sun, 9 Apr 2023 05:28:27 +0000

Dear Team,

customer asked to make sure to deliver before 6PM this time.

Kindly check and do the needful.

Order NO. 9424368805

Best Regards, 
Ayat Alkhaldi

________________________________________
From: Ahmed Faraz [[email-masked]]
Sent: Saturday, April 08, 2023 7:27 PM
To: Mansoorullah Enayathullah; HomeBox Customercare UAE; crys_hb; Luma Alzubaidi; Sarah Otoum; [email-masked]
Cc: HBUAE DELIVERY
Subject: RE: Security not allowing # 9424368805

Hi,

Customer agree to receive the delivery on Monday 10-04-23 slot. 2

Kindly schedule it before 4 pm.

From: Mansoorullah Enayathullah <[email-masked]>
Sent: Saturday, April 8, 2023 7:40 PM
To: Ahmed Faraz <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; crys_hb <[email-masked]>; Luma Alzubaidi <[email-masked]>; Sarah Otoum <[email-masked]>; [email-masked]
Cc: HBUAE DELIVERY <[email-masked]>
Subject: RE: Security not allowing # 9424368805

Hi @Ahmed Faraz<mailto:[email-masked]>

Kindly convince the cx for Monday at same slot 2.

Regards,
Mansoor

From: Ahmed Faraz <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 8, 2023 7:38 PM
To: Mansoorullah Enayathullah <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; Luma Alzubaidi <[email-masked]<mailto:[email-masked]>>; Sarah Otoum <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]<mailto:[email-masked]>>
Subject: RE: Security not allowing # 9424368805

Hi,

Comp. no

Call Date

Invoice No

Customer Name

Customer Mobile

Reason

Call Details

Call Status

Agent

Select

MoreInfo

4794011

4/8/2023 7:37:34 PM

9424368805

Andrew Goodrich

562382588

CTD Pending

As per the customer team got late to deliver the item as per given slot. customer want to schedule the delivery tomorrow.

CLS

212196

More

Regards,
[A close up of a sign  Description automatically generated]

Ahmed Faraz
Customer care Executive
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
 E   :  [email-masked]<mailto:[email-masked]>
 Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
 www.homeboxstores.com<http://www.homeboxstores.com/>

From: Mansoorullah Enayathullah <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 8, 2023 6:30 PM
To: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; Luma Alzubaidi <[email-masked]<mailto:[email-masked]>>; Sarah Otoum <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]<mailto:[email-masked]>>
Subject: Security not allowing # 9424368805

Dear team,
Please find the below CRM and do the needful
Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4793883

4/8/2023 6:29:13 PM

9424368805

Andrew Goodrich

562382588

CTD Exceptions

Operational - Retail

Wrong commitment

Closed

Mansoorvllah.E

UAE

As per team security is not allowing for delivery, kindly check. Team : Abid YSN

-

-

-

247900

08-Apr-2023

Thanks & Regards

Mansoorullah

Associate-COD

T :+971 4821 5800

DWC Warehouse, Building Number : 3

UAE.

www.homeboxstores.com<http://www.homeboxstores.com/>

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