Subject: RE: [#5911728] - 9420914856 - Partial Delivery/Missing item
From: Anslem Misquitta <[email-masked]>
To: Sameer Hasan <[email-masked]>, Ashish Karini <[email-masked]>, Thamilalagan M <[email-masked]>, Aditya Manapuram <[email-masked]>, Peter Dsouza <[email-masked]>
Cc: OLM DXB <[email-masked]>, Gobinda Khatri <[email-masked]>, Kuldeep Saini <[email-masked]>, Aditya Manapuram <[email-masked]>, Home Box <[email-masked]>, hblsmuae <[email-masked]>, crys_hb <[email-masked]>
Date: Sat, 8 Apr 2023 08:45:56 +0000

Hi Sameer,

Just FYI – Below is the WhatsApp conversation that customer had with our Chat team. (this may help for your investigation)

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

From: Sameer Hasan <[email-masked]>
Sent: Saturday, April 8, 2023 12:31 PM
To: Ashish Karini <[email-masked]>; Anslem Misquitta <[email-masked]>; Thamilalagan M <[email-masked]>; Aditya Manapuram <[email-masked]>; Peter Dsouza <[email-masked]>
Cc: OLM DXB <[email-masked]>; Gobinda Khatri <[email-masked]>; Kuldeep Saini <[email-masked]>; Aditya Manapuram <[email-masked]>; Home Box <[email-masked]>
Subject: RE: [#5911728] - 9420914856 - Partial Delivery/Missing item

Dear Sir ,

We have investigated the below case with driver n customer. Customer said they did not receive 1 box out of 4 and driver is saying that he has delivered 4 boxes to this customer but he has only proof of Apartment number not the boxes count.
I said him to go that location and check the cctv footage and share with us if he delivered 4 boxes to customer if he will not prove it till tomorrow then we will recover the 1 pending box amount from him to clear the case.

Regards
Sameer Hasan

From: Ashish Karini <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 5, 2023 1:59 PM
To: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Thamilalagan M <[email-masked]<mailto:[email-masked]>>; Aditya Manapuram <[email-masked]<mailto:[email-masked]>>; Peter Dsouza <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>
Cc: OLM DXB <[email-masked]<mailto:[email-masked]>>; Gobinda Khatri <[email-masked]<mailto:[email-masked]>>; Kuldeep Saini <[email-masked]<mailto:[email-masked]>>; Aditya Manapuram <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5911728] - 9420914856 - Partial Delivery/Missing item

Hi @Sameer Hasan<mailto:[email-masked]>

Please update on this case as 1 box is being claimed to be missing.

Regards
Ashish Kumar Karini

From: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 5, 2023 1:56 PM
To: Thamilalagan M <[email-masked]<mailto:[email-masked]>>; Aditya Manapuram <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; Peter Dsouza <[email-masked]<mailto:[email-masked]>>
Cc: OLM DXB <[email-masked]<mailto:[email-masked]>>; Gobinda Khatri <[email-masked]<mailto:[email-masked]>>; Kuldeep Saini <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Aditya Manapuram <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5911728] - 9420914856 - Partial Delivery/Missing item

Hi Thamil/Aditya.

++@Ashish Karini<mailto:[email-masked]> @Peter Dsouza<mailto:[email-masked]>

Need urgent update on this.

we can see that 4 boxes were packed & dispatched from the WH but 3 only were delivered to the Customer.
The POD is not showing any Box, please share a valid POD so we can share it with the Customer.

We mentioned this in the child ticket and in the email on 24th March, we received the below reply.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 5, 2023 4:31 AM
To: Peter Dsouza <[email-masked]<mailto:[email-masked]>>; Thamilalagan M <[email-masked]<mailto:[email-masked]>>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Cc: OLM DXB <[email-masked]<mailto:[email-masked]>>; Gobinda Khatri <[email-masked]<mailto:[email-masked]>>; Kuldeep Saini <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Aditya Manapuram <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5911728] - 9420914856 - Partial Delivery/Missing item

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,

Partial Delivery/Missing item

Order Number: 9420914856
AWB: FP032123000135
Delivery Date: 21/03/2023

Missing Item: 162673994 - Faris 7-Piece 2-Seater Folding Majlis Set

Issue Description: Cx complained that item (162673994) was not delivered
As per the AWB, we can see that 4 boxes were packed & dispatched from the WH but 3 only were delivered to the Cx.

Please check and deliver the rest to the Cx urgently
The POD is not showing any Box, if delivery was done please share a valid POD so we can share it with the Cx.

Thanks & Regards,
Aws
On Tue, 4 Apr at 3:33 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Partial Delivery/Missing item

Order Number: 9420914856
AWB: FP032123000135
Delivery Date: 21/03/2023

Missing Item: 162673994 - Faris 7-Piece 2-Seater Folding Majlis Set

Issue Description: Cx complained that item (162673994) was not delivered
As per the AWB, we can see that 4 boxes were packed & dispatched from the WH but 3 only were delivered to the Cx.

Please check and deliver the rest to the Cx urgently
The POD is not showing any Box, if delivery was done please share a valid POD so we can share it with the Cx.

Thanks & Regards,
Aws
On Mon, 3 Apr at 2:49 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Partial Delivery/Missing item

Order Number: 9420914856
AWB: FP032123000135
Delivery Date: 21/03/2023

Missing Item: 162673994 - Faris 7-Piece 2-Seater Folding Majlis Set

Issue Description: Cx complained that item (162673994) was not delivered
As per the AWB, we can see that 4 boxes were packed & dispatched from the WH but 3 only were delivered to the Cx.

Please check and deliver the rest to the Cx urgently
The POD is not showing any Box, if delivery was done please share a valid POD so we can share it with the Cx.

Thanks & Regards,
Aws
On Sat, 1 Apr at 6:46 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Escalation Level 4 / Gentle Reminder

Hi Peter,

Partial Delivery/Missing item

Order Number: 9420914856
AWB: FP032123000135
Delivery Date: 21/03/2023

Missing Item: 162673994 - Faris 7-Piece 2-Seater Folding Majlis Set

Issue Description: Cx complained that item (162673994) was not delivered
As per the AWB, we can see that 4 boxes were packed & dispatched from the WH but 3 only were delivered to the Cx.

Please check and deliver the rest to the Cx urgently
The POD is not showing any Box, if delivery was done please share a valid POD so we can share it with the Cx.

Thanks & Regards,
Laith
On Fri, 31 Mar at 3:02 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

 Escalation Level 4

Hi Peter,

Partial Delivery/Missing item

Order Number: 9420914856
AWB: FP032123000135
Delivery Date: 21/03/2023

Missing Item: 162673994 - Faris 7-Piece 2-Seater Folding Majlis Set

Issue Description: Cx complained that item (162673994) was not delivered
As per the AWB, we can see that 4 boxes were packed & dispatched from the WH but 3 only were delivered to the Cx.

Please check and deliver the rest to the Cx urgently
The POD is not showing any Box, if delivery was done please share a valid POD so we can share it with the Cx.

Thanks & Regards,
Laith

5911728:1125156
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