Subject: RE: Incomplete / Wrong address
From: crys_hb <[email-masked]>
To: Roaa Alismaeil <[email-masked]>, Harsha Lasantha <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>, "HomeBox Customercare UAE" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sat, 8 Apr 2023 08:39:44 +0000

Dear Team,

Customer is very mad because he faced this issue before and escalated it, he was promised that he won't face any issues about the address.
He needs the delivery done today anytime, no promises were made.

please check.

Best Regards,
Rua'a Abukaff

________________________________________
From: Roaa Alismaeil
Sent: Saturday, April 08, 2023 10:53 AM
To: Harsha Lasantha
Cc: HBUAE DELIVERY; HomeBox Customercare UAE; crys_hb; [email-masked]
Subject: RE: Incomplete / Wrong address

[email-masked]<mailto:[email-masked]>

Dear team

ref#  4791294 ,  4791298

Cx is not responding to our call  , once cx call back he will be inform for a reschedule & update the  address

Best Regards,
Roaa Alismaeil
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Harsha Lasantha [mailto:[email-masked]]
Sent: Saturday, April 8, 2023 10:48 AM
To: HomeBox Customercare UAE; crys_hb; [email-masked]
Cc: HBUAE DELIVERY
Subject: Incomplete / Wrong address

Dear Team,
Please find the below CRM & do the needful,

Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4791262

4/8/2023 11:46:49 AM

9423953326

Muhammad Yaseen Khan

524670408

CTD Exceptions

Operational - Retail

Incomplete / Wrong address

Closed

Harsha

UAE

as per the order customer location is Business Bay. but customer need delivery for Damac Hills. hence team not able to do the delivery today. please informed to customer & do the needful.

-

-

-

103152

08-Apr-2023

4791264

4/8/2023 11:47:01 AM

9423954866

Muhammad Yaseen Khan

524670408

CTD Exceptions

Operational - Retail

Incomplete / Wrong address

Closed

Harsha

UAE

as per the order customer location is Business Bay. but customer need delivery for Damac Hills. hence team not able to do the delivery today. please informed to customer & do the needful.

-

-

-

103152

08-Apr-2023

Thanks & Regards,

  Harsha Lasantha
  Associate - COD
  T   :  +971 4 8215808
  M :  +971 565014479
  E  :  [email-masked]<mailto:[email-masked]>
  DWC Warehouse, Building Number : 3
  Dubai, UAE.
  www.homeboxstores.com<http://www.homeboxstores.com/>

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