Subject: urgent inspection (SRD) - order # 29064101117320230329
From: crys_hb <[email-masked]>
To: Roaa Alismaeil <[email-masked]>, Harsha Lasantha <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>, "HomeBox Customercare UAE" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Nada Hattar <[email-masked]>, "[email-masked]" <[email-masked]>, crys_hb <[email-masked]>, "[email-masked]" <[email-masked]>, "
Date: Fri, 7 Apr 2023 09:19:31 +0000

Dear team, 

AS REF # 4783654

kindly note that the customer so upset , she already sent us the photos , she can't wait until send her the inspection team again

she wait for a call back urgently from your side

kindly arrange to her ASAP , She is so upset and will file a complain about this if she didn't received any call

kindly check and advice

Best regards

Razan
________________________________________
From: crys_hb
Sent: Thursday, April 06, 2023 3:31 PM
To: Roaa Alismaeil; Harsha Lasantha
Cc: HBUAE DELIVERY; HomeBox Customercare UAE; [email-masked]
Subject: RE: crm#4783654 - Customer no answer

Dear team ,

kindly check with the cx again , kindly re arrange with her she is available

Kindly check

Regards

Razan
________________________________________
From: Roaa Alismaeil
Sent: Thursday, April 06, 2023 2:12 PM
To: Harsha Lasantha
Cc: HBUAE DELIVERY; HomeBox Customercare UAE; crys_hb; [email-masked]
Subject: RE: crm#4783654 - Customer no answer

[email-masked]<mailto:[email-masked]>

Best Regards,
Roaa Alismaeil
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Harsha Lasantha [mailto:[email-masked]]
Sent: Thursday, April 6, 2023 2:07 PM
To: HomeBox Customercare UAE; crys_hb; [email-masked]
Cc: HBUAE DELIVERY
Subject: crm#4783654 - Customer no answer

Dear Team,
Please find the below CRM & do the needful,

Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4786959

4/6/2023 3:05:19 PM

29064101117320230329

ANITA CROWLEY

0505253232

CTD Exceptions

Other - CTD Exception

Customer no answer / Sw/off

Closed

Harsha

UAE

refer crm#4783654, pending delivery customer not answer. please check & do the needful.

-

-

-

103152

06-Apr-2023

Thanks & Regards,

  Harsha Lasantha
  Associate - COD
  T   :  +971 4 8215808
  M :  +971 565014479
  E  :  [email-masked]<mailto:[email-masked]>
  DWC Warehouse, Building Number : 3
  Dubai, UAE.
  www.homeboxstores.com<http://www.homeboxstores.com/>

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