Subject: Note Added - [#5911728] 9420914856 - Partial Delivery/Missing item
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 05 Apr 2023 09:59:23 +0000 (UTC)

Hi ,    Ashish Karini added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5911728    Subject:  9420914856 - Partial Delivery/Missing item   Requester: Sandhya Lakshmanan    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAMD7C2301B3926441B98598D285780711E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sameer Hasan</span></a>
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<div class="MsoNormal">Please update on this case as 1 box is being claimed to be missing.</div>
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<div class="MsoNormal" style="text-autospace:none"><span style="color:black">Regards</span></div>
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<div class="MsoNormal" style="text-autospace:none"><span style="color:black">Ashish Kumar Karini</span></div>
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<div>From: Anslem Misquitta &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, April 5, 2023 1:56 PM<br>
<b>To:</b> Thamilalagan M &lt;[email-masked]&gt;; Aditya Manapuram &lt;[email-masked]&gt;; Ashish Karini &lt;[email-masked]&gt;; Peter Dsouza &lt;[email-masked]&gt;<br>
<b>Cc:</b> OLM DXB &lt;[email-masked]&gt;; Gobinda Khatri &lt;[email-masked]&gt;; Kuldeep Saini &lt;[email-masked]&gt;; Sameer Hasan &lt;[email-masked]&gt;; Aditya Manapuram &lt;[email-masked]&gt;; Home Box
 &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5911728] - 9420914856 - Partial Delivery/Missing item</div>
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<div class="MsoNormal">Hi Thamil/Aditya.</div>
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<div class="MsoNormal">++<a id="OWAAM333A2C5F3E8D4E2685BBF42FC73B1A74" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ashish Karini</span></a>
<a id="OWAAM86BB8DB89087428DBE919D4F70A3B6A3" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Peter Dsouza</span></a>
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<div class="MsoNormal">Need urgent update on this.</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">we can see that 4 boxes were packed &amp; dispatched from the WH but 3 only were delivered to the Customer.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">The POD is not showing any Box, please share a valid POD so we can share it with the Customer.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">We mentioned this in the child ticket and in the email on 24<sup>th</sup> March, we received the below reply.</span></div>
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<img width="782" height="477" style="width:8.1458in;height:4.9652in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjYxNTUwNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.deG18CS07v-5Tup-zJo9Ogd_Twrh_beMVAwegjcCW4A" data-id="2044016615505"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"></span>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">Anslem Misquitta</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">Retail Operations - Customer Care</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">T   :  800 HOMEBOX (4663269)</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">F   :  +971 4 5172380</span></div>
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<span style="font-size:10.0pt;line-height:105%">E   :  </span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.0pt;line-height:105%;color:blue">[email-masked]</span></a><u><span style="color:blue"></span></u>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">Landmark Tower, Dubai Marina</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">P.O.Box 282028, UAE.</span></div>
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<a href="http://www.homeboxstores.com/" title="Original URL:
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<b>From:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, April 5, 2023 4:31 AM<br>
<b>To:</b> Peter Dsouza &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Thamilalagan M &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anslem Misquitta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> OLM DXB &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Gobinda Khatri &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Kuldeep Saini &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Sameer Hasan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Aditya Manapuram &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ashish Karini &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5911728] - 9420914856 - Partial Delivery/Missing item</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Hi Team,<br>
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<strong><span style="font-family:-Apple-System">Partial Delivery/Missing item</span></strong><b><br>
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Order Number: 9420914856<br>
AWB: FP032123000135<br>
Delivery Date: 21/03/2023<br>
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Missing Item: 162673994 - Faris 7-Piece 2-Seater Folding Majlis Set<br>
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Issue Description: Cx complained that item (162673994) was not delivered<br>
As per the AWB, we can see that 4 boxes were packed &amp; dispatched from the WH but 3 only were delivered to the Cx.<br>
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<strong><span style="font-family:-Apple-System">Please check and deliver the rest to the Cx urgently</span></strong><b><br>
<strong><span style="font-family:-Apple-System">The POD is not showing any Box, if delivery was done please share a valid POD so we can share it with the Cx.</span></strong></b><br>
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Thanks &amp; Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Aws</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Tue, 4 Apr at 3:33 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Hi Team,<br>
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<strong><span style="font-family:-Apple-System">Partial Delivery/Missing item</span></strong><b><br>
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Order Number: 9420914856<br>
AWB: FP032123000135<br>
Delivery Date: 21/03/2023<br>
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Missing Item: 162673994 - Faris 7-Piece 2-Seater Folding Majlis Set<br>
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Issue Description: Cx complained that item (162673994) was not delivered<br>
As per the AWB, we can see that 4 boxes were packed &amp; dispatched from the WH but 3 only were delivered to the Cx.<br>
<br>
<strong><span style="font-family:-Apple-System">Please check and deliver the rest to the Cx urgently</span></strong><b><br>
<strong><span style="font-family:-Apple-System">The POD is not showing any Box, if delivery was done please share a valid POD so we can share it with the Cx.</span></strong></b><br>
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Thanks &amp; Regards,</span><span style="color:#183247"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Aws</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Mon, 3 Apr at 2:49 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,<br>
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<strong><span style="font-family:-Apple-System">Partial Delivery/Missing item</span></strong><b><br>
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Order Number: 9420914856<br>
AWB: FP032123000135<br>
Delivery Date: 21/03/2023<br>
<br>
Missing Item: 162673994 - Faris 7-Piece 2-Seater Folding Majlis Set<br>
<br>
Issue Description: Cx complained that item (162673994) was not delivered<br>
As per the AWB, we can see that 4 boxes were packed &amp; dispatched from the WH but 3 only were delivered to the Cx.<br>
<br>
<strong><span style="font-family:-Apple-System">Please check and deliver the rest to the Cx urgently</span></strong><b><br>
<strong><span style="font-family:-Apple-System">The POD is not showing any Box, if delivery was done please share a valid POD so we can share it with the Cx.</span></strong></b><br>
<br>
Thanks &amp; Regards,</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Sat, 1 Apr at 6:46 PM
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<strong><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Escalation Level 4 / Gentle Reminder </span></strong><span style="color:#183247"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Hi Peter,<br>
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<strong><span style="font-family:-Apple-System">Partial Delivery/Missing item</span></strong>
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<strong><span style="font-family:-Apple-System">Order Number: 9420914856</span></strong><b><br>
<strong><span style="font-family:-Apple-System">AWB: FP032123000135</span></strong></b>
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<strong><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Delivery Date: 21/03/2023</span></strong><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Missing Item: 162673994 - Faris 7-Piece 2-Seater Folding Majlis Set<br>
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Issue Description: Cx complained that item (162673994) was not delivered</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">As per the AWB, we can see that 4 boxes were packed &amp; dispatched from the WH but 3 only were delivered to the Cx.</span></div>
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<strong><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Please check and deliver the rest to the Cx urgently</span></strong><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"></span>
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<strong><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">The POD is not showing any Box, if delivery was done please share a valid POD so we can share it with the Cx.</span></strong><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"></span>
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Thanks &amp; Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Laith </span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Fri, 31 Mar at 3:02 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<strong><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"> Escalation Level 4</span></strong><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Hi Peter,<br>
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<strong><span style="font-family:-Apple-System">Partial Delivery/Missing item</span></strong>
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Order Number: 9420914856<br>
AWB: FP032123000135</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Delivery Date: 21/03/2023</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Missing Item: 162673994 - Faris 7-Piece 2-Seater Folding Majlis Set<br>
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Issue Description: Cx complained that item (162673994) was not delivered</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">As per the AWB, we can see that 4 boxes were packed &amp; dispatched from the WH but 3 only were delivered to the Cx.</span></div>
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<strong><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Please check and deliver the rest to the Cx urgently</span></strong><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"></span>
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<strong><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">The POD is not showing any Box, if delivery was done please share a valid POD so we can share it with the Cx.</span></strong><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"></span>
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Thanks &amp; Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Laith </span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5911728:1125156</span><span style="font-size:10.5pt;font-family:-Apple-System">
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