Subject: Note Added - [#5978191] 9423255280 - Late delivery
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 05 Apr 2023 08:30:48 +0000 (UTC)

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5978191    Subject:  9423255280 - Late delivery   Requester: jean    Note Content:   <div class="WordSection1">
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<b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:white'>Comment 1</span></b><b><span style='font-family:"Verdana",sans-serif'></span></b>
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<span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'>DXB-Aramex Outlet - Sharjah</span><span style='font-size:7.5pt;font-family:"Verdana",sans-serif'></span>
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<span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'><a href="https://www.aramex.net/infoaxs/tracking_updates_details.asp?PINumberID=3" target="_blank" title="Shipment Delivered/Delivered" rel="noreferrer"><span style="color:#3366CC">SHDL</span></a></span><span style='font-size:7.5pt;font-family:"Verdana",sans-serif'></span>
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<span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'>04/04/23 0959</span><span style='font-size:7.5pt;font-family:"Verdana",sans-serif'></span>
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Customer Success Specialist</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Aramex International LLC. </span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +971 4 6076421</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +966 115121821</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, April 3, 2023 3:08 PM<br>
<b>To:</b> Marniel Baul &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]; [email-masked]; [email-masked]<br>
<b>Subject:</b> Fwd: [#5978191] - 9423255280 - Late delivery</div>
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<strong><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;color:red'>[CAUTION: EXTERNAL EMAIL] </span></strong><span style="font-size:10.5pt;color:red">This email originated
<strong><span style='font-family:"Calibri",sans-serif'>outside</span></strong> of Aramex.
<strong><span style='font-family:"Calibri",sans-serif'>DO NOT CLICK</span></strong> on
<strong><span style='font-family:"Calibri",sans-serif'>LINKS</span></strong> or <strong>
<span style='font-family:"Calibri",sans-serif'>ATTACHMENTS </span></strong>unless you recognize the sender and know the content is safe. If you suspect the email to be a SPAM or a PHISHING email, please forward the email to
<strong><span style='font-family:"Calibri",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:red">[email-masked]</span></a>. #BeCyberSmart</span></strong></span><span style="font-size:11.5pt"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5978191" rel="noreferrer">#5978191</a> raised by jean (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>Hi Team,</span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>Late Delivery</span></b><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>Order ID:</span></b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'> 9423255280</span><span style="font-size:10.5pt;font-family:-Apple-System">
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<b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>Tracking ID:</span></b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'> 48436035970</span><span style="font-size:10.5pt;font-family:-Apple-System">
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<div class="MsoNormal" style="background:white"><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>+971525113820<br>
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>Need urgent Delivery</span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>placed the order on (<b>Mar</b></span></div>
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<b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>31, 2023</span></b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>).</span>
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>But the order is still not delivered and customer is complaining about the deliver. Please check and assist for the same.</span><span style="font-size:10.5pt;font-family:-Apple-System">
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<div class="MsoNormal" style="background:white"><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>Kindly contact the customer</span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>on the following phone number (<b>971525113820</b>)</span></div>
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>to arrange an urgent delivery.</span><span style="font-size:10.5pt;font-family:-Apple-System">
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<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:-Apple-System"><img id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQxOTMwOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.pUERNhUOjTFMZ1TgGx4WTD4oDS4Cr9vbadFCUSjosg8"></span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>Thanks</span></div>
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>&amp; Regards, </span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#183247;background:white'>Cs Team</span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Mon, 3 Apr at 2:25 PM
<span class="separator">, Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi JEAN,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Thank you for reaching out to us and giving us the opportunity to serve you.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">We sincerely apologize for any inconvenience caused, <br>
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We have forwarded your query to the concerned team and as they were unable to deliver the item, however they will re-schedule the delivery and we will update you for the same on your email or register mobile number.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Please find the tracking link -
<a href="https://www.aramex.com/us/en/track/track-shipments-enbd" target="_blank" title="https://www.aramex.com/us/en/track/track-shipments-enbd" rel="noreferrer">
https://www.aramex.com/us/en/track/track-shipments-enbd</a> and tracking id - 48436035970.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">We request you to please allow us some time so we can work on this and do the needful.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">We appreciate your patience.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Your Friends,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">The Homebox Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5978191:1125156</span><span style="font-size:10.5pt;font-family:-Apple-System">
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