Subject: RE: Damage / Defective
From: Homebox Delivery <[email-masked]>
To: crys_hb <[email-masked]>, Luma AbuSharekh <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Wed, 5 Apr 2023 06:33:17 +0000

Noted , will schedule accordingly

-----Original Message-----
From: crys_hb <[email-masked]>
Sent: Wednesday, 5 April 2023 10:07 AM
To: Luma AbuSharekh <[email-masked]>; Homebox Delivery <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; [email-masked]
Subject: RE: Damage / Defective
Importance: High

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Dear Team,

in ref to #4758837, customer asked to reschedule to tomorrow urgently, she can't receive it today, she is not available today.

Kindly check and do the needful.

Order NO. 9420129623

Best Regards,
Ayat Alkhaldi

________________________________________
From: Luma AbuSharekh
Sent: Wednesday, March 29, 2023 12:48 PM
To: Homebox Delivery
Cc: HBUAE DELIVERY; HomeBox Customercare UAE; crys_hb; [email-masked]
Subject: RE: Damage / Defective

[email-masked]<mailto:[email-masked]>

KINDLY ADVICE TEAM TAKE BACK THE ITEM from cx place

Cx confirm if team came before Sunday for bring the missing parts cx will accept it 

Best Regards,
Lama Abusharekh
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Homebox Delivery [mailto:[email-masked]]
Sent: Wednesday, March 29, 2023 12:39 PM
To: HomeBox Customercare UAE; crys_hb; [email-masked]
Cc: HBUAE DELIVERY
Subject: Damage / Defective

Dear team
Kindly find the crm and do the needful

Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4758659

3/29/2023 1:39:04 PM

9420129623

Sabah Alkaabi

543479998

CTD Exceptions

Operational - Logistic

Damage / Defective

Closed

Nilesh Rathnayaka

UAE

Geller Barney 4-Seater Dining Set - Multicolour WWD-4 legs missing , cx asked to take back the item, kindly convince the cx to receive the delivery , we will arrange missing parts asap

-

-

-

257622

29-Mar-2023

Regards
Redeemer
04821 5925

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com