Subject: RE: pending pullout - URGENT - 9408907915
From: Mansoorullah Enayathullah <[email-masked]>
To: Sanaa.Hammad <[email-masked]>, crys_hb <[email-masked]>, HBUAE DELIVERY <[email-masked]>, HB Warehouse <[email-masked]>, Abdul Hameed Rasheed <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Tue, 4 Apr 2023 14:47:31 +0000

Hi @Sanaa Hammad

Kindly confirm the cx for 6th April 2023.

Regards,
Mansoor

-----Original Message-----
From: Sanaa Hammad <[email-masked]>
Sent: Tuesday, April 4, 2023 2:34 PM
To: Mansoorullah Enayathullah <[email-masked]>; crys_hb <[email-masked]>; HBUAE DELIVERY <[email-masked]>; HB Warehouse <[email-masked]>; Abdul Hameed Rasheed <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; [email-masked]
Subject: RE: pending pullout - URGENT - 9408907915
Importance: High

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear team,

Pullout not arranged for today and customer very upset please check and arrange it on Thursday 6th April or Friday 7th April maximum at 12:00 pm its urgent this case is pending since 23rd march.

PLEASE CONFIRME THE DATE AND TIME IF IT WILL BE ON 6TH OR 7TH APRIL AT 12:00 PM SO WE CAN CONFIRM BACK WITH CUTOMER,

Also customer mentioned if pullout was not done this time as per her request she will escalate it to customer consumer.

Best Regards,
Sanaa Hammad
Customer Experience specialist
T: +962 6 500 1333
F: +962 6 500 1334
E: [email-masked]
www.crystel.co

-----Original Message-----
From: Mansoorullah Enayathullah [mailto:[email-masked]]
Sent: Sunday, April 2, 2023 3:02 PM
To: crys_hb; HBUAE DELIVERY; HB Warehouse
Cc: HomeBox Customercare UAE; [email-masked]
Subject: RE: request 9408907915

Hi @crys_hb

Today we have arrange but for Tuesday 4th March not possible will try to arrange on 4th April 2023.

Regards,
Mansoor

-----Original Message-----
From: crys_hb <[email-masked]>
Sent: Sunday, April 2, 2023 3:39 PM
To: HBUAE DELIVERY <[email-masked]>; HB Warehouse <[email-masked]>
Cc: crys_hb <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; [email-masked]
Subject: request 9408907915

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear team

as ref#4738894

kindly note that the cx confirmed that she will be available on Tuesday 4th March so pls arrange the RDO

Please check and advise

regards,
yasmeen skafy
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