Subject: RE: 9422528707 -urgent deliveyr
From: Mansoorullah Enayathullah <[email-masked]>
To: crys_hb <[email-masked]>, HBUAE DELIVERY <[email-masked]>, HB Warehouse <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Tue, 4 Apr 2023 14:43:42 +0000

Hi @crys_hb

There is no space in cx place to fix and there is no answer from cx when CCC team tried we informed team to moved once the old furniture removed convince the cx reschedule .

Regards,
Mansoor

-----Original Message-----
From: crys_hb <[email-masked]>
Sent: Tuesday, April 4, 2023 2:37 PM
To: HBUAE DELIVERY <[email-masked]>; HB Warehouse <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; [email-masked]
Subject: RE: 9422528707 -urgent deliveyr

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear Team,

Customer need delivery today, otherwise he will complain to DED.
Kindly check and do the needful.

Order NO. 9422528707

Best Regards,
Ayat Alkhaldi

________________________________________
From: crys_hb
Sent: Tuesday, April 04, 2023 1:15 PM
To: [email-masked]; [email-masked]
Cc: crys_hb; [email-masked]; [email-masked]
Subject: 9422528707 -urgent deliveyr

dear team,

cx says that when the team came to deliver the first time they said there is no space then came again and told there is space and told him to give him 10 min and he will come back but did not cx is trying to call the driver but he is not answering.

regards,
shahed khalaf
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: ** No Space # 9422528707
From: HB Shj Feeder WH <[email-masked]>
To: Roaa Alismaeil <[email-masked]>
Cc: Yunis Fakrudeen <[email-masked]>, Soundar Rajan <[email-masked]>, Anton Dilshan <[email-masked]>, Harsha Lasantha <[email-masked]>, crys_hb <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Luma AbuSharekh <[email-masked]>, "[email-masked]" <[email-masked]>, Homebox Delivery <[email-masked]>, hbpending uae <[email-masked]>, Mansoorullah Enayathullah <[email-masked]>, Murali Govindaraj <Murali.G
Date: Tue, 4 Apr 2023 09:19:08 +0000

Dear team,

Please find the below CRM and do the needful.

Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4778594

4/4/2023 1:18:17 PM

9422528707

tarish mohammed

547575571

CTD Exceptions

Operational - Retail

No Space

Closed

Theen Sulaiman

UAE

Inform the team to move for next cx. Due to still cx not respond the calls. Team : Muneeb RKT (0563698528)

-

-

-

215598

04-Apr-2023

Regards

Theensulaiman

COD

Sharjah Feeder warehouse www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CMurali.Govindaraj%40landmarkgroup.com%7C6a9eefadeaad419d850d08d925bee93e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637582324145049323%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=nZCPCBk05mYAonmB28XHA%2FogNN9xDtleflv9f5QpaZ0%3D&reserved=0>

From: Roaa Alismaeil <[email-masked]>
Sent: Tuesday, April 4, 2023 1:04 PM
To: HB Shj Feeder WH <[email-masked]>
Cc: Yunis Fakrudeen <[email-masked]>; Soundar Rajan <[email-masked]>; Anton Dilshan <[email-masked]>; Harsha Lasantha <[email-masked]>; crys_hb <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Luma AbuSharekh <[email-masked]>; [email-masked]; HB Fuj MA <[email-masked]>; Homebox Delivery <[email-masked]>; hbpending uae <[email-masked]>; Mansoorullah Enayathullah <[email-masked]>; Murali Govindaraj <[email-masked]>; Gouskather Mohamed Hussain <[email-masked]>; Soundar Rajan <[email-masked]>; Abdul Hameed Rasheed <[email-masked]>
Subject: RE: ** No Space # 9422528707

CAUTION: External email sender. Use care when clicking on links or opening attachments!

[email-masked]<mailto:[email-masked]>

dear team

cx still not answering

Best Regards,

Roaa Alismaeil
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: HB Shj Feeder WH [mailto:[email-masked]]
Sent: Tuesday, April 4, 2023 11:57 AM
To: Roaa Alismaeil
Cc: Yunis Fakrudeen; Soundar Rajan; Anton Dilshan; Harsha Lasantha; crys_hb; HomeBox Customercare UAE; Luma AbuSharekh; [email-masked]<mailto:[email-masked]>; HB Fuj MA; Homebox Delivery; hbpending uae; Mansoorullah Enayathullah; Murali Govindaraj; Gouskather Mohamed Hussain; Soundar Rajan; Abdul Hameed Rasheed
Subject: RE: ** No Space # 9422528707

Dear @Roaa Alismaeil<mailto:[email-masked]>

Please find the below CRM and do the needful.

Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4778485

4/4/2023 12:55:46 PM

9422528707

tarish mohammed

547575571

CTD Exceptions

Operational - Retail

No Space

Closed

Theen Sulaiman

UAE

Kindly check again ,Team : Muneeb RKT (0563698528)

-

-

-

215598

04-Apr-2023

Regards

Theensulaiman

COD

Sharjah Feeder warehouse www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CMurali.Govindaraj%40landmarkgroup.com%7C6a9eefadeaad419d850d08d925bee93e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637582324145049323%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=nZCPCBk05mYAonmB28XHA%2FogNN9xDtleflv9f5QpaZ0%3D&reserved=0>

From: Roaa Alismaeil <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 4, 2023 12:50 PM
To: HB Shj Feeder WH <[email-masked]<mailto:[email-masked]>>
Cc: Yunis Fakrudeen <[email-masked]<mailto:[email-masked]>>; Soundar Rajan <[email-masked]<mailto:[email-masked]>>; Anton Dilshan <[email-masked]<mailto:[email-masked]>>; Harsha Lasantha <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Luma AbuSharekh <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; HB Fuj MA <[email-masked]<mailto:[email-masked]>>; Homebox Delivery <[email-masked]<mailto:[email-masked]>>; hbpending uae <[email-masked]<mailto:[email-masked]>>; Mansoorullah Enayathullah <[email-masked]<mailto:[email-masked]>>; Murali Govindaraj <[email-masked]<mailto:[email-masked]>>; Gouskather Mohamed Hussain <[email-masked]<mailto:[email-masked]>>; Soundar Rajan <[email-masked]<mailto:[email-masked]>>; Abdul Hameed Rasheed <[email-masked]<mailto:[email-masked]>>
Subject: RE: ** No Space # 9422528707

CAUTION: External email sender. Use care when clicking on links or opening attachments!

[email-masked]<mailto:[email-masked]>

Best Regards,

Roaa Alismaeil
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: HB Shj Feeder WH [mailto:[email-masked]]
Sent: Tuesday, April 4, 2023 11:39 AM
To: crys_hb; HomeBox Customercare UAE; Luma AbuSharekh; Roaa Alismaeil; [email-masked]<mailto:[email-masked]>; HB Fuj MA
Cc: Yunis Fakrudeen; Soundar Rajan; Anton Dilshan; Harsha Lasantha; Homebox Delivery; hbpending uae; Mansoorullah Enayathullah; Murali Govindaraj; Gouskather Mohamed Hussain; Soundar Rajan; Abdul Hameed Rasheed
Subject: ** No Space # 9422528707

Dear Team

Please find the below CRM and do the needful.

Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4778370

4/4/2023 12:36:23 PM

9422528707

tarish mohammed

547575571

CTD Exceptions

Operational - Retail

No Space

Closed

Theen Sulaiman

UAE

As per team Old furniture not removed & not enough space to fix the items at customer place. please check & do the needful ,Team : Muneeb RKT (0563698528)

-

-

-

215598

04-Apr-2023

Regards

Theensulaiman

COD

Sharjah Feeder warehouse www.homeboxstores.com<http://www.homeboxstores.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>