Subject: New Reply Received - 29062201644120230321 / Damaged WWD
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 13:33:49 +0000

Hi Laith Almohamd,  The customer has responded to the ticket.  29062201644120230321 / Damaged WWD   Ticket comment <div>Hi @crys_hb<br><br>We have arrange the inspection today, kindly check.<br><br>Regards,<br>Mansoor<br><br>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote"><div>-----Original Message-----<br>From: crys_hb &lt;[email-masked]&gt;<br>Sent: Monday, April 3, 2023 11:36 AM<br>To: Mansoorullah Enayathullah &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;; HBUAE DELIVERY &lt;[email-masked]&gt;<br>Cc: HomeBox Customercare UAE &lt;[email-masked]&gt;; HB Warehouse &lt;[email-masked]&gt;<br>Subject: RE: [#5952444] - 29062201644120230321 / Damaged WWD urgent<br>Importance: High<br><br>CAUTION: External email sender. Use care when clicking on links or opening attachments!<br><br>Dear Mansoor,<br><br>Please arrange for the inspection urgently, the cx refusing to end the call, she calling us many times. she wants the team to come today.<br><br>Kindly advise and update.<br><br>Best regards,<br><br>Amal<br>________________________________________<br>From: Mansoorullah Enayathullah [[email-masked]]<br>Sent: Sunday, April 02, 2023 4:46 PM<br>To: Home Box; HBUAE DELIVERY<br>Cc: HomeBox Customercare UAE; crys_hb; HB Warehouse<br>Subject: RE: [#5952444] - 29062201644120230321 / Damaged WWD<br><br>Hi @Home Box&lt;mailto:[email-masked]&gt;<br><br>We will arrange the inspection within 3 days.<br><br>Regards,<br>Mansoor<br><br>From: Home Box &lt;[email-masked]&gt;<br>Sent: Sunday, April 2, 2023 1:03 AM<br>To: HBUAE DELIVERY &lt;[email-masked]&gt;<br>Cc: HomeBox Customercare UAE &lt;[email-masked]&gt;; [email-masked]; HB Warehouse &lt;[email-masked]&gt;<br>Subject: Fwd: [#5952444] - 29062201644120230321 / Damaged WWD<br><br><br>CAUTION: External email sender. Use care when clicking on links or opening attachments!<br>Reminder.<br>​<br>Hi Team,<br><br>Damaged WWD - Pending Inspection<br><br>Order Number: 29062201644120230321<br><br>CRM: 4764244<br><br>Issue Description: (Patara Kitchen Cabinet- White Cement) &amp; (Chelsea 3Doors 3Drawers Wardrobe) W/1 M, cx saying there are many scratches on both items.<br>Kindly arrange for an inspection as soonest.<br><br>Thanks &amp; Regards,<br>Aws.<br><br>[<a href="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjM0MDc0MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.-COeKzUxMUptqdWy16uPdU3yYjw6u8vnWILhWdEXGmw" rel="noreferrer">https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjM0MDc0MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.-COeKzUxMUptqdWy16uPdU3yYjw6u8vnWILhWdEXGmw</a>]<br>On Thu, 30 Mar at 6:29 PM , Home Box &lt;[email-masked]&lt;mailto:[email-masked]&gt;&gt; wrote:<br>thanvi musadic<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png</a>]<br>Hello<br>06:07 PM, 30th Mar<br><br><br>Hannah UAE HB<br>[<a href="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" rel="noreferrer">https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2</a>]<br>Hello, welcome to HomeBox!&#128075; I am Hannah, your support Bot.<br>مرحبا، شكراً للتواصل مع هوم بوكس! &#128075;، أنا هانا، بوت الدعم الخاص بك<br>06:07 PM, 30th Mar<br><br><br>Hannah UAE HB<br>[<a href="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" rel="noreferrer">https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2</a>]<br>What language do you prefer?<br>ما هي اللغة التي تفضلها؟<br><br>Type 1 for English<br>أدخل 2 للغة العربية<br>06:07 PM, 30th Mar<br><br><br>thanvi musadic<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png</a>]<br>1<br>06:07 PM, 30th Mar<br><br><br>Hannah UAE HB<br>[<a href="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" rel="noreferrer">https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2</a>]<br>✍️ Please enter your name<br>06:07 PM, 30th Mar<br><br><br>thanvi musadic<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png</a>]<br>Thanvi Musadic<br>06:07 PM, 30th Mar<br><br><br>Hannah UAE HB<br>[<a href="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" rel="noreferrer">https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2</a>]<br>Hello, what can we help you with today? &#128129;<br><br>1 - For help placing a new order<br>2 - Offers and Promotions<br>3 - To check order or delivery status<br>4 - For questions about returns or refund<br>5 - For complaints<br>6 - Check Store Locations<br><br>Please reply with only a single digit corresponding to the option.<br><br>Example Please reply only "3" to check order or delivery status.<br><br>At anytime during the conversation if you wish to come back to main menu, please reply "/0".<br>06:07 PM, 30th Mar<br><br><br>thanvi musadic<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png</a>]<br>5<br>06:07 PM, 30th Mar<br><br><br>Hannah UAE HB<br>[<a href="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" rel="noreferrer">https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2</a>]<br>I am sorry to hear you are facing issues you wish to complain about.<br>06:07 PM, 30th Mar<br><br><br>Hannah UAE HB<br>[<a href="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" rel="noreferrer">https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2</a>]<br>Please enter an email address where we can contact you<br>06:07 PM, 30th Mar<br><br><br>thanvi musadic<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png</a>]<br>[email-masked]&lt;mailto:[email-masked]&gt;<br>06:08 PM, 30th Mar<br><br><br>Hannah UAE HB<br>[<a href="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" rel="noreferrer">https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2</a>]<br>To help us understand the problem, please reply with the digit that best corresponds with the nature of your complaint<br><br>1. Problem with a Product or Quality of Product 2. Complaint about Delivery 3. Complaint about Return or Refund 4. Complaint about Experience in Store 5. Complaint about another topic<br><br>Please only reply with the digit that best corresponds to the nature of your query.<br><br>Example if you wish to compaint about delivery, please only reply "2".<br>06:08 PM, 30th Mar<br><br><br>thanvi musadic<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png</a>]<br>1<br>06:08 PM, 30th Mar<br><br><br>Hannah UAE HB<br>[<a href="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" rel="noreferrer">https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2</a>]<br>Sorry to hear that. Please let us know your Order number or Invoice Number, under which you purchased the order.<br><br>You can find your order number on your email confirmation for online orders. If you purchased in store, the Invoice number will be printed on your receipt.<br><br>If you cannot find either, please share with us your phone number you used during purchase.<br>06:08 PM, 30th Mar<br><br><br>thanvi musadic<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png</a>]<br>0523416254<br>06:08 PM, 30th Mar<br><br><br>Hannah UAE HB<br>[<a href="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" rel="noreferrer">https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2</a>]<br>HomeBox offers limited 2 year warranty on select furniture items. You can find more details here <a href="https://helpsa.homeboxstores.com/en/support/solutions/folders/What%20is%20the%20Home%20Box%20Limited%20Warranty" rel="noreferrer">https://helpsa.homeboxstores.com/en/support/solutions/folders/What%20is%20the%20Home%20Box%20Limited%20Warranty</a>?<br>06:08 PM, 30th Mar<br><br><br>Hannah UAE HB<br>[<a href="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" rel="noreferrer">https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2</a>]<br>Please let us know in detail your complaint. Please be sure to include any pictures to explain the situation.<br>06:08 PM, 30th Mar<br><br><br>thanvi musadic<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png</a>]<br>I have been try to get connected with the customer service but it is like hours of call waiting. I had a delivery the previous day and my product Are damaged. I contacted the store and ppl came today but only my study table got rectified. I wanna know wat will happen to my kitchen cabinet and 3 door wardrobe. I am attaching the photos below<br>06:09 PM, 30th Mar<br><br><br>Hannah UAE HB<br>[<a href="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" rel="noreferrer">https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2</a>]<br>Please share pictures explaining the problem.<br>06:09 PM, 30th Mar<br><br><br>thanvi musadic<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png</a>]<br>[<a href="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_054e9860e508c131f5d0c58cc6a846ddd92a55ccf8b821f25033821d4d6d6811/img_j6nhf4md6n_9ea2247c779baac32ea108b585ede33ac6e5eea37a028a0fae2bc58d76bfe568.jpeg" rel="noreferrer">https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_054e9860e508c131f5d0c58cc6a846ddd92a55ccf8b821f25033821d4d6d6811/img_j6nhf4md6n_9ea2247c779baac32ea108b585ede33ac6e5eea37a028a0fae2bc58d76bfe568.jpeg</a>]<br>06:10 PM, 30th Mar<br><br><br>Hannah UAE HB<br>[<a href="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" rel="noreferrer">https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2</a>]<br>Thank you. If you have finished entering information now please reply 1. Once you reply 1, I will begin processing your request.<br>06:10 PM, 30th Mar<br><br><br>thanvi musadic<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png</a>]<br>[<a href="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_054e9860e508c131f5d0c58cc6a846ddd92a55ccf8b821f25033821d4d6d6811/img_uiv89mnp92_4070d7017d83c0094d5edaf34cb6f1274584652f9f2b2e05485beb6eb0f90384.jpeg" rel="noreferrer">https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_054e9860e508c131f5d0c58cc6a846ddd92a55ccf8b821f25033821d4d6d6811/img_uiv89mnp92_4070d7017d83c0094d5edaf34cb6f1274584652f9f2b2e05485beb6eb0f90384.jpeg</a>]<br>06:10 PM, 30th Mar<br><br><br>thanvi musadic<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png</a>]<br>[<a href="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_054e9860e508c131f5d0c58cc6a846ddd92a55ccf8b821f25033821d4d6d6811/img_vm3hfcjtn9_7c321a02e8719786d997d7762bdc2e22db997fd19f7f33357284702c37dbc1eb.jpeg" rel="noreferrer">https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_054e9860e508c131f5d0c58cc6a846ddd92a55ccf8b821f25033821d4d6d6811/img_vm3hfcjtn9_7c321a02e8719786d997d7762bdc2e22db997fd19f7f33357284702c37dbc1eb.jpeg</a>]<br>06:10 PM, 30th Mar<br><br><br>Hannah UAE HB<br>[<a href="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" rel="noreferrer">https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2</a>]<br>Thank you. If you have finished entering information now please reply 1. Once you reply 1, I will begin processing your request.<br>06:10 PM, 30th Mar<br><br><br>Hannah UAE HB<br>[<a href="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" rel="noreferrer">https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2</a>]<br>Thank you. If you have finished entering information now please reply 1. Once you reply 1, I will begin processing your request.<br>06:10 PM, 30th Mar<br><br><br>thanvi musadic<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png</a>]<br>[<a href="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_054e9860e508c131f5d0c58cc6a846ddd92a55ccf8b821f25033821d4d6d6811/img_na3ebr5p6h_9dc118dc84d059a571a0c4428cf552757ab079cfac94abaa3ac1fcdfd85acfc5.jpeg" rel="noreferrer">https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_054e9860e508c131f5d0c58cc6a846ddd92a55ccf8b821f25033821d4d6d6811/img_na3ebr5p6h_9dc118dc84d059a571a0c4428cf552757ab079cfac94abaa3ac1fcdfd85acfc5.jpeg</a>]<br>06:10 PM, 30th Mar<br><br><br>Hannah UAE HB<br>[<a href="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" rel="noreferrer">https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2</a>]<br>Thank you. If you have finished entering information now please reply 1. Once you reply 1, I will begin processing your request.<br>06:10 PM, 30th Mar<br><br><br>thanvi musadic<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png</a>]<br>[<a href="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_054e9860e508c131f5d0c58cc6a846ddd92a55ccf8b821f25033821d4d6d6811/img_c6mkm52sr9_389f1053d7dcc0be753c97b2fe1abc8a02025d79e641c79f8de5332cdf760e4a.jpeg" rel="noreferrer">https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_054e9860e508c131f5d0c58cc6a846ddd92a55ccf8b821f25033821d4d6d6811/img_c6mkm52sr9_389f1053d7dcc0be753c97b2fe1abc8a02025d79e641c79f8de5332cdf760e4a.jpeg</a>]<br>06:10 PM, 30th Mar<br><br><br>Hannah UAE HB<br>[<a href="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" rel="noreferrer">https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2</a>]<br>Thank you. If you have finished entering information now please reply 1. Once you reply 1, I will begin processing your request.<br>06:10 PM, 30th Mar<br><br><br>thanvi musadic<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png</a>]<br>[<a href="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_054e9860e508c131f5d0c58cc6a846ddd92a55ccf8b821f25033821d4d6d6811/img_uv63b0nj64_7bb1f0d1c3ec77a472fde32f06315198785ccaa0c859a5784c5e1b5e2b9da0ab.jpeg" rel="noreferrer">https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_054e9860e508c131f5d0c58cc6a846ddd92a55ccf8b821f25033821d4d6d6811/img_uv63b0nj64_7bb1f0d1c3ec77a472fde32f06315198785ccaa0c859a5784c5e1b5e2b9da0ab.jpeg</a>]<br>06:10 PM, 30th Mar<br><br><br>Hannah UAE HB<br>[<a href="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" rel="noreferrer">https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2</a>]<br>Thank you. If you have finished entering information now please reply 1. Once you reply 1, I will begin processing your request.<br>06:10 PM, 30th Mar<br><br><br>thanvi musadic<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png</a>]<br>[<a href="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_054e9860e508c131f5d0c58cc6a846ddd92a55ccf8b821f25033821d4d6d6811/img_o2jdahodfg_2165a9c17eb89f298883f2e4247def1fb7e52a640fa038b3fcd5f6958bdf3834.jpeg" rel="noreferrer">https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_054e9860e508c131f5d0c58cc6a846ddd92a55ccf8b821f25033821d4d6d6811/img_o2jdahodfg_2165a9c17eb89f298883f2e4247def1fb7e52a640fa038b3fcd5f6958bdf3834.jpeg</a>]<br>06:10 PM, 30th Mar<br><br><br>Hannah UAE HB<br>[<a href="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" rel="noreferrer">https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2</a>]<br>Thank you. If you have finished entering information now please reply 1. Once you reply 1, I will begin processing your request.<br>06:10 PM, 30th Mar<br><br><br>thanvi musadic<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png</a>]<br>[<a href="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_054e9860e508c131f5d0c58cc6a846ddd92a55ccf8b821f25033821d4d6d6811/img_0prklcggr2_5f3b472b9acaec7b3f15ae21da05d2dc3b1c836484b8402e18bace3f642bd446.jpeg" rel="noreferrer">https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_054e9860e508c131f5d0c58cc6a846ddd92a55ccf8b821f25033821d4d6d6811/img_0prklcggr2_5f3b472b9acaec7b3f15ae21da05d2dc3b1c836484b8402e18bace3f642bd446.jpeg</a>]<br>06:10 PM, 30th Mar<br><br><br>Hannah UAE HB<br>[<a href="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" rel="noreferrer">https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2</a>]<br>Thank you. If you have finished entering information now please reply 1. Once you reply 1, I will begin processing your request.<br>06:10 PM, 30th Mar<br><br><br>thanvi musadic<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png</a>]<br>[<a href="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_054e9860e508c131f5d0c58cc6a846ddd92a55ccf8b821f25033821d4d6d6811/img_44vg12njse_265228d7fc562d32c45cbff5c3dc671c5672984460dbcfe5dafef76c84c6d50f.jpeg" rel="noreferrer">https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_054e9860e508c131f5d0c58cc6a846ddd92a55ccf8b821f25033821d4d6d6811/img_44vg12njse_265228d7fc562d32c45cbff5c3dc671c5672984460dbcfe5dafef76c84c6d50f.jpeg</a>]<br>06:10 PM, 30th Mar<br><br><br>thanvi musadic<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png</a>]<br>[<a href="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_054e9860e508c131f5d0c58cc6a846ddd92a55ccf8b821f25033821d4d6d6811/img_a46g0oddn3_ca95a2edcd107fd18f359e5619980e6c459a5153355c48a89bba53c780db4b9c.jpeg" rel="noreferrer">https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_054e9860e508c131f5d0c58cc6a846ddd92a55ccf8b821f25033821d4d6d6811/img_a46g0oddn3_ca95a2edcd107fd18f359e5619980e6c459a5153355c48a89bba53c780db4b9c.jpeg</a>]<br>06:10 PM, 30th Mar<br><br><br>Hannah UAE HB<br>[<a href="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" rel="noreferrer">https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2</a>]<br>Thank you. If you have finished entering information now please reply 1. Once you reply 1, I will begin processing your request.<br>06:10 PM, 30th Mar<br><br><br>Hannah UAE HB<br>[<a href="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" rel="noreferrer">https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2</a>]<br>Thank you. If you have finished entering information now please reply 1. Once you reply 1, I will begin processing your request.<br>06:10 PM, 30th Mar<br><br><br>thanvi musadic<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png</a>]<br>1<br>06:10 PM, 30th Mar<br><br><br>thanvi musadic<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png</a>]<br>1<br>06:10 PM, 30th Mar<br><br><br>Hannah UAE HB<br>[<a href="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" rel="noreferrer">https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2</a>]<br>Thank you, I will now handover all of this information to a member of our Customer Support team to assist you.<br>06:10 PM, 30th Mar<br><br><br>thanvi musadic<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png</a>]<br>1<br>06:10 PM, 30th Mar<br><br><br>thanvi musadic<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png</a>]<br>1<br>06:10 PM, 30th Mar<br><br><br>thanvi musadic<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png</a>]<br>1<br>06:10 PM, 30th Mar<br><br><br>Hannah UAE HB<br>[<a href="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" rel="noreferrer">https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2</a>]<br>Connecting to a member of our team may take a few minutes. Kindly wait, and we will be with you shortly.<br>06:10 PM, 30th Mar<br><br><br>Nikhil<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png</a>]<br>Hello, my name is Nikhil , Please give me a few moments while I review and process your request. I will get back shortly.<br>06:11 PM, 30th Mar<br><br><br>thanvi musadic<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png</a>]<br>Ok<br>06:12 PM, 30th Mar<br><br><br>Nikhil<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png</a>]<br>We have already registered your request for product damaged under compliant ID (4764244). Please accept our apologies once again.<br>The team has been informed and they will be contacting you in order to inspect and get this sorted out for you. This process can take between 3-5 days.<br>06:20 PM, 30th Mar<br><br><br>Nikhil<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png</a>]<br>Is there anything else I can assist you with today?<br>06:24 PM, 30th Mar<br><br><br><br>View conversation in Freshchat&lt;<a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/726753452168785" rel="noreferrer">https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/726753452168785</a>&gt;<br><br><br><br>5952444:1125156<br>This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a><br>This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a><br>
</div></blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5952444