Subject: New Reply Received - 9421805820 / Pending assembly
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 06:55:03 +0000

Hi Laith Almohamd,  The customer has responded to the ticket.  9421805820 / Pending assembly  Ticket comment <div class="ydp53a3a99ayahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:13px">
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        <div dir="ltr">This is so disappointing from a company such as Homebox. You kept apologising but not resolving the issue. Even the link you provided about your so-called "POLICY" shows that you are a bunch of liars!</div>
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<div dir="ltr">Eat your stupid policy!</div>
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<img title="Inline image" alt="Inline image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjUwMjkwMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.U9Mn1jIrj6LgiB1m3X3cZda6ENGtgD_cdJM0isjy_1k" data-id="2044016502900" class="yahoo-inline-image" style="max-width: 800px; width: 100%" data-id="&lt;[email-masked]&gt;"><br><span></span><br>
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<div>On Monday, April 3, 2023 at 12:07:12 PM GMT+4, Home Box &lt;[email-masked]&gt; wrote:
                
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<div dir="ltr">Hi Jenelyn,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for any inconvenience caused, </div>
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<br><br>Kindly accept our apologies , As per our policy, furniture will be covered by the limited warranty if it will be delivered and installed by our team only and if the furniture will be assembled by any other team then it will not be covered by the limited warranty.</div>
<div dir="ltr"> Please refer to our warranty policy from the link below:<br><a rel="noreferrer" target="_blank" href="https://helpae.homeboxstores.com/en/support/solutions/folders/44001185970#">https://helpae.homeboxstores.com/en/support/solutions/folders/44001185970#</a><br><br>
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<div dir="ltr"> For further assistance, Please confirm if the bed is still packed in the original packaging as left by the team or if you have assembled it</div>
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<div dir="ltr">We appreciate your patience.<br>We are looking forward to hearing from you soon.</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team</div>
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        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5964589