Subject: New Reply Received - - Damaged WWD follow up - 9408725742
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 05:36:26 +0000

Hi Laith Almohamd,  The customer has responded to the ticket.   - Damaged WWD follow up - 9408725742  Ticket comment <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
Hi Team, </div>
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Can we get an update for the complaint ID 4698833. It has been more than 2 weeks but still the sofa is not yet been replaced. </div>
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Thanks.</div>
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<div><span style="font-size: 12pt; font-family: Calibri, Arial, Helvetica, sans-serif; margin: 0px; text-align: start; background-color: rgb(255, 255, 255)"><b>Andy Palad</b></span></div>
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<b>Asset Management</b>
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<b>+971 54 441 9405</b>
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<b><span style="font-size: 10pt; font-family: Calibri, Helvetica, sans-serif; margin: 0px; color: rgb(93, 93, 93)">Smart Crowd Limited, Regulated by DFSA</span><span style="font-size: 9pt; margin: 0px; color: rgb(93, 93, 93)"></span></b>
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<b><span lang="fr" style="font-size: 10pt; font-family: Calibri, Helvetica, sans-serif; margin: 0px; color: rgb(93, 93, 93)">Gate Avenue, Zone D</span><span lang="fr" style="font-size: 9pt; margin: 0px; color: rgb(7, 55, 99)"><br>
</span><span lang="fr" style="font-size: 10pt; font-family: Calibri, Helvetica, sans-serif; margin: 0px; color: rgb(93, 93, 93)">Level 1, DIFC</span></b><span lang="fr" style="font-size: 9pt; margin: 0px; color: rgb(32, 31, 30)"></span>
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<b><span style="font-size: 10pt; font-family: Calibri, Helvetica, sans-serif; margin: 0px; color: rgb(7, 55, 99)">Dubai, UAE</span><span style="font-size: 9pt; margin: 0px; color: rgb(7, 55, 99)"><br>
</span><span style="font-size: 10pt; font-family: Calibri, Helvetica, sans-serif; margin: 0px; color: rgb(7, 55, 99)">P.O.Box 507109</span></b><span style="font-size: 9pt; margin: 0px; color: rgb(93, 93, 93)"></span>
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<span style="font-size: 9pt; font-family: Arial, sans-serif; margin: 0px; color: rgb(34, 34, 34)"><a href="http://www.smartcrowd.ae/" target="_blank" rel="noreferrer" style="margin:0px"><span style="font-size: 10pt; font-family: Calibri, Helvetica, sans-serif; margin: 0px; color: rgb(17, 85, 204)">www.smartcrowd.ae</span></a></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Andy Palad<br>
<b>Sent:</b> Wednesday, March 29, 2023 11:57 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Cc:</b> Clarissa Batac &lt;[email-masked]&gt;<br>
<b>Subject:</b> [#5837808] - - Damaged WWD follow up - 9408725742
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Hi, </div>
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Can we get an update for complaint ID (4698833). The team came last Friday to inspect the broken sofa and told us that it needs to be replaced. They told us that it will take 3 days but unfortunately haven't heard back until now. </div>
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Hoping for your quick action. </div>
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Thanks,</div>
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<div><span style="font-size:12pt; font-family:Calibri,Arial,Helvetica,sans-serif; margin:0px; text-align:start; background-color:rgb(255,255,255)"><b>Andy Palad</b></span></div>
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<b>Asset Management</b>
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<div style="font-size:12pt; font-family:Calibri,Arial,Helvetica,sans-serif; margin:0px; text-align:start; background-color:rgb(255,255,255)">
<b>+971 54 441 9405</b>
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<div style="margin:0px; font-size:11pt; font-family:Calibri,sans-serif; background-color:white">
<b><span style="font-size:10pt; font-family:Calibri,Helvetica,sans-serif; margin:0px; color:rgb(93,93,93)">Smart Crowd Limited, Regulated by DFSA</span><span style="font-size:9pt; margin:0px; color:rgb(93,93,93)"></span></b>
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<div style="margin:0px; font-size:11pt; font-family:Calibri,sans-serif; background-color:white">
<b><span lang="fr" style="font-size:10pt; font-family:Calibri,Helvetica,sans-serif; margin:0px; color:rgb(93,93,93)">Gate Avenue, Zone D</span><span lang="fr" style="font-size:9pt; margin:0px; color:rgb(7,55,99)"><br>
</span><span lang="fr" style="font-size:10pt; font-family:Calibri,Helvetica,sans-serif; margin:0px; color:rgb(93,93,93)">Level 1, DIFC</span></b><span lang="fr" style="font-size:9pt; margin:0px; color:rgb(32,31,30)"></span>
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<b><span style="font-size:10pt; font-family:Calibri,Helvetica,sans-serif; margin:0px; color:rgb(7,55,99)">Dubai, UAE</span><span style="font-size:9pt; margin:0px; color:rgb(7,55,99)"><br>
</span><span style="font-size:10pt; font-family:Calibri,Helvetica,sans-serif; margin:0px; color:rgb(7,55,99)">P.O.Box 507109</span></b><span style="font-size:9pt; margin:0px; color:rgb(93,93,93)"></span>
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<span style="font-size:9pt; font-family:Arial,sans-serif; margin:0px; color:rgb(34,34,34)"><a href="http://www.smartcrowd.ae/" target="_blank" rel="noreferrer" style="margin:0px"><span style="font-size:10pt; font-family:Calibri,Helvetica,sans-serif; margin:0px; color:rgb(17,85,204)">www.smartcrowd.ae</span></a></span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5837808