Subject: New Reply Received - Re: Case # 4721667
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 16:22:06 +0000

Hi Laith Almohamd,  The customer has responded to the ticket.  Re: Case # 4721667  Ticket comment <div dir="ltr">
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<span id="ms-outlook-ios-cursor"></span><span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; display: inline !important'>​below is your reply to my concern earlier.</span>
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<div dir="ltr"><span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; display: inline !important'>Order # <span style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); display: inline !important">6811633728<span class="Apple-converted-space"> </span></span></span></div>
<div dir="ltr"><span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; display: inline !important'><span style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); display: inline !important"><span class="Apple-converted-space">mobile
 : 966 57 0322303</span></span></span></div>
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<span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; display: inline !important'>Hi Dear customer</span><br style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; overflow-wrap: break-word !important'>
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<span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; display: inline !important'>Thank you for contacting us,</span><br style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; overflow-wrap: break-word !important'>
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<span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; display: inline !important'>We apologize for the inconvenience caused</span><br style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; overflow-wrap: break-word !important'>
<span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; display: inline !important'> </span><br style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; overflow-wrap: break-word !important'>
<span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; display: inline !important'> We have received update from concerned team regarding to issue number<span class="Apple-converted-space"> </span></span><span dir="ltr" style='font-size: 14px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; overflow-wrap: break-word !important'>4749363</span><span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; display: inline !important'><span class="Apple-converted-space"> </span> in
 order number 6811633728 and our team will contact you today and we request you to be available and keep  your phone handy so our team can contact you and avoid any delay .</span><br style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; overflow-wrap: break-word !important'>
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<span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; display: inline !important'>kindly contact us immediately in case our team didn't visit you . </span><br style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; overflow-wrap: break-word !important'>
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<span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; display: inline !important'>We really appreciate your patience and understanding</span><br style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; overflow-wrap: break-word !important'>
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<span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; display: inline !important'>Feel free to reach out to us if you need any further assistance.</span><br style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; overflow-wrap: break-word !important'>
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<span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; display: inline !important'>Your friends,</span><br style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; overflow-wrap: break-word !important'>
<span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; display: inline !important'>Homebox support Team</span><br style="">
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<div style="direction:ltr">Regards, </div>
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<div style="direction:ltr">Jonathan Badua</div>
<div style="direction:ltr">Network Operations Center</div>
<div style="direction:ltr">MBC Group</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Home Box &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, April 3, 2023 17:48<br>
<b>To:</b> Jonathan Badua &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5979787] - Re: Case # 4721667
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<span style="color: rgb(244, 3, 3)">ATTENTION:</span> This email is from outside MBC. DO NOT open or click on a file, link or attachment unless you know it is safe.</div>
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<div dir="ltr">Hi Jonathan<br>
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<div style="line-height:1.38"><span style="font-size: 11pt; text-decoration: none; white-space: pre-wrap; color: rgb(0, 0, 0)">Thank you for contacting us. </span></div>
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<div style="line-height:1.38"><span dir="ltr" style="font-size: 11pt; text-decoration: none; white-space: pre-wrap; color: rgb(0, 0, 0)">​<br>
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<div style="line-height:1.38"><span dir="ltr" style="font-size: 11pt; text-decoration: none; white-space: pre-wrap; color: rgb(0, 0, 0)">We would be happy to help you. However for us to check and investigate, we would need some more information. Please let
 us know either your order number or the contact number you used to place the order.</span></div>
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<span dir="ltr" style="font-size: 11pt; text-decoration: none; white-space: pre-wrap; color: rgb(0, 0, 0)">​</span><br>
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<div style="line-height:1.38"><span style="font-size: 11pt; font-weight: 400; font-style: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-caps: normal; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-position: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; color: rgb(0, 0, 0)">Looking
 forward to hearing from you.</span></div>
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<div style="line-height:1.38"><span style="font-size: 11pt; text-decoration: none; white-space: pre-wrap; color: rgb(0, 0, 0)">Your friends, </span></div>
<div style="line-height:1.38"><span style="font-size: 11pt; text-decoration: none; white-space: pre-wrap; color: rgb(0, 0, 0)">The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5979787