Subject: New Reply Received - 9419818602 Late collection
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 10:34:28 +0000

Hi Laith Almohamd,  The customer has responded to the ticket.  9419818602 Late collection  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
I Called 800 to follow up</div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
am wasting my time day after day on these calls </div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
and sending emails</div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
<br>
</div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
at the end the staff telling me that the courier tried to call me !!!!!</div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
<br>
</div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
<br>
</div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
what about the auto messages (sms) that am receiving about failure in receiving/picking the items </div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
and no one calling me that time !!  (emails were sent to you the same time)</div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
<br>
</div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
<br>
</div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
<br>
</div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
can you end up this farce !!!!!!!!!!!!!!!!!!!!!!!!</div>
<div id="appendonsend"></div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
<br>
</div>
<hr style="display:inline-block; width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size: 11pt; color: rgb(0, 0, 0)"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Home Box &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, April 3, 2023 12:24 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5920143] - 9419818602 Late collection
</div>
<div> </div>

<div>
<div style="font-size:14px">
<div style="font-size:14px">
<div dir="ltr">
<div>Hi Badoor,</div>
<div dir="ltr">
<div>
<br>
</div>
<div>
<br>
</div>
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div>
<br>
</div>
<div dir="ltr">We sincerely apologize for any inconvenience caused, <br>
<br>
Kindly accept our apologies for the delay , we have raised the complaint to the higher concerned team to do urgent collection and will update you as soon as possible </div>
<div>
<br>
</div>
<div>
<br>
</div>
<div dir="ltr">Once again, sincere apologies and thank you for your patience.<br>
<br>
</div>
<div>
<br>
</div>
<div>Your Friends,</div>
<div>The Support Team</div>
</div>
</div>
<div dir="ltr">
<div>
<br>
</div>
</div>
</div>

</div>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5920143