Subject: Note Added - [#5920143] 9419818602 Late collection
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 08:57:23 +0000

Hi ,    Peter Dsouza added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5920143    Subject:  9419818602 Late collection   Requester: Badoor    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Thamil,</div>
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<div class="MsoNormal">Please look into this on priority</div>
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<div class="MsoNormal"><b>Thanks &amp; Regards,</b></div>
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<div class="MsoNormal"><b>Peter Dsouza</b></div>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>UAE – RDC/E.com &amp; RNA Operations – Home / Non Home
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Landmark Group,
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>P.O. Box 17155</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>
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</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Direct : +9714 809 4409
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</span><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#F79646'>|</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0099FF'><a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, April 3, 2023 12:23 PM<br>
<b>To:</b> Peter Dsouza &lt;[email-masked]&gt;<br>
<b>Cc:</b> Thamilalagan M &lt;[email-masked]&gt;; Aditya Manapuram &lt;[email-masked]&gt;; OLM DXB &lt;[email-masked]&gt;; Gobinda Khatri &lt;[email-masked]&gt;; Kuldeep Saini &lt;[email-masked]&gt;; HomeBox
 Customercare UAE &lt;[email-masked]&gt;; [email-masked]; Sameer Hasan &lt;[email-masked]&gt;; Ashish Karini &lt;[email-masked]&gt;; Anslem Misquitta &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5920143] - 9419818602 Late collection</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<strong><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Escalation 3 Reminder !</span></strong><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Hi Dear Peter,<br>
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Order ID: 9419818602<br>
<strong><span style="font-family:-Apple-System">NEW RVP: RP040123003332</span></strong>
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<span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Cx Contact no: +971562111214<br>
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Assistance Required: <strong><span style="font-family:-Apple-System">Need urgent collection</span></strong><br>
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<strong><span style="font-family:-Apple-System">Please let us know the reason for the delay so that we can coordinate and provide any assistance that is required from our end. The customer is following on a daily basis, and the items are not being collected
 despite numerous attempts.</span></strong><br>
<strong><span style="font-family:-Apple-System"> </span></strong><br>
</span><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"><img width="1479" height="415" style="width:15.4062in;height:4.3229in" id="_x0000_i1041" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQwNzUxNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2LzhgCFHFtYHgPeUDp-DhFaqOAIi_lGKZH4DAekg1-c"></span><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"><img width="1390" height="428" style="width:14.4791in;height:4.4583in" id="_x0000_i1040" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQwNzUxNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.MivMixaM_FgwqIswNg3e76LfzX8CAmKsIoYuKZJEEb4"></span><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"></span>
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Best Regards, <br>
Laith,</span>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Sun, 2 Apr at 7:23 PM
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<strong><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Escalation 3 Reminder !</span></strong><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Hi Dear Ashish,<br>
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Order ID: 9419818602<br>
<strong><span style="font-family:-Apple-System">NEW RVP: RP040123003332</span></strong>
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<span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Cx Contact no: +971562111214<br>
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Assistance Required: <strong><span style="font-family:-Apple-System">Need urgent collection</span></strong><br>
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<strong><span style="font-family:-Apple-System">Please let us know the reason for the delay so that we can coordinate and provide any assistance that is required from our end. The customer is following on a daily basis, and the items are not being collected
 despite numerous attempts.</span></strong><br>
<strong><span style="font-family:-Apple-System"> </span></strong><br>
</span><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"><img width="1479" height="415" style="width:15.4062in;height:4.3229in" id="_x0000_i1037" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjM3NTIxOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.NIZRX_pJEcecajkHqh4x9_GiJy6COYV8h_NmSg_9PHk"></span><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"><img width="1390" height="428" style="width:14.4791in;height:4.4583in" id="_x0000_i1036" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjM3NTIzNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.J6zFiw7PJosdrGbiCp12eatyAVGnYWOuJ2lIf4t8ZdU"></span><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"></span>
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<strong><span style="font-family:-Apple-System">Your prompt responses are greatly appreciated.</span></strong><br>
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Best Regards, <br>
Jok Kuol,</span>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Sat, 1 Apr at 3:12 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Please take a look at ticket
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F5920143&amp;data=05%7C01%7Cpeter.dsouza%40landmarkgroup.com%7C2c85be4a0add4b29b88208db341c998b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638161069662471255%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=yxOl33nnal0dFe0ZAQZ1sSHbOCxzUmWD0A9ttGJovk4%3D&amp;reserved=0" rel="noreferrer">
#5920143</a> raised by Badoor (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<strong><span style="font-size:10.5pt;font-family:-Apple-System">Escalation 3</span></strong><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Hi Ashish,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Kindly do the needful for this case . its pending 8 days ago </span></div>
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<strong><span style="font-family:-Apple-System">Late collection</span></strong></span></div>
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<strong><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Please note that this issue is pending since long.  </span></strong><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"></span>
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Order ID: 9419818602<br>
<strong><span style="font-family:-Apple-System">NEW RVP: RP040123003332</span></strong>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Cx Contact no: 0562111214<br>
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Assistance Required: Need urgent collection<br>
Issue Description: Customer raised a return request on (22/03/2023). But the items are still not collected.<br>
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Kindly contact the customer on the following phone number (0562111214) to arrange an urgent collection.<br>
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Thanks &amp; Regards, <br>
Laith </span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Sat, 1 Apr at 1:28 PM
<span class="separator">, Badoor &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">No not yet .</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">From: Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Saturday, April 1, 2023 2:42 AM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#5920143] - 9419818602 Late collection </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Badoor,<br>
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Greetings of the day from the Homebox Team!<br>
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Kindly confirm with us if ​our courier partner collected the items from order 9419818602 for return.<br>
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We are looking forward to hearing from you soon.<br>
Thank you for your help!<br>
<br>
Your Friends,<br>
The Support Team.</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5920143:1125156</span><span style="font-size:10.5pt;font-family:-Apple-System">
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