Subject: New Reply Received - Order ID #9422134118, Complaint ID #4766688
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 02 Apr 2023 08:50:57 +0000

Hi Laith Almohamd,  The customer has responded to the ticket.  Order ID #9422134118, Complaint ID #4766688  Ticket comment <div dir="auto">Sorry to let you know that the item is not the last piece and the same is available at your Ibn Batuta store as on 01/04/2023. It is evident from the time stamped photograph given below. So, I guess it can be available in others stores too but the company is not able to sell me this because of some unknown policy changes occurred after I placed the order online. Regret to say that this kind of behavior is not at all transparent and is highly unprofessional. However, its a small order for Home Box among your thousands of other orders and you are not interested close this amicably because of some unknown reason.</div>
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<div dir="auto">I am completely unsatisfied with your service and could not accept your apologies.</div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjM1ODU5MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.c1ISLb_skvHrfvPwj-JA67Rv8JM0UaRAEjaigoGvOBg" data-id="2044016358593" style="max-width: 100%"></div>
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<div>On Sat, 1 Apr 2023 at 12:31 PM, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Subin,</div>
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<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
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<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We sincerely apologize for any inconvenience caused, <br><br>Kindly accept our apologies , as per our policy we can not do any change after the order placed , the item was the last piece and its not in good condition that is why we have canceled , we can not do replace the item on system, </div>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>as of now the refund has been initiated and we can not take any action, we hope to assist you better in future </div>
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<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Once again, sincere apologies and thank you for your patience.<br><br>Feel free to get in touch with us for further assistance.<br><br>
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<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Your Friends,</div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>The Support Team</div>
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<span class="gmail_signature_prefix">-- </span><br><div dir="ltr" class="gmail_signature">Thanks &amp; Regards,<br><br>Subin Raj<br>+971 555 9497 54<br><br><br>Sent from my iPhone</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5961530