Subject: Ticket Assigned - Conversation with Jaya Faisal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 09:07:10 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jaya Faisal Jaya Faisal                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi Jaya Faisal, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-1111027 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:52 PM, 11th Apr                   Ziena                   Good Morning Jaya, Thank you for contacting Splash, This is Ziena, I will be happy to assist you today.           12:52 PM, 11th Apr                     Jaya Faisal                    I want to inquire about my return           12:55 PM, 11th Apr                     Jaya Faisal                    I called splash team to make a return request and they generated it. Their delivery partner came and collected all the stuff .           12:56 PM, 11th Apr                     Jaya Faisal                    I received the refund msg of all the requests except one           12:56 PM, 11th Apr                     Jaya Faisal                             12:56 PM, 11th Apr                     Jaya Faisal                    This one is still pending and the delivery partner has already collected it from me.           12:57 PM, 11th Apr                   Ziena                   Please allow me a moment to check this for you.           12:59 PM, 11th Apr                     Jaya Faisal                    Ok           01:00 PM, 11th Apr                   Afnan                   Hi Thank you for contacting Centrepoint. My name is AFNAN , I will be happy to assist you.           01:03 PM, 11th Apr                   Afnan                   Could you please share your order number so that I can assist you further?           01:03 PM, 11th Apr                     Jaya Faisal                    6816379889           01:04 PM, 11th Apr                     Jaya Faisal                             01:04 PM, 11th Apr                   Afnan                   We sincerely apologize for any inconvenience caused, We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           01:05 PM, 11th Apr                     Jaya Faisal                    Ok thank you           01:06 PM, 11th Apr                   Afnan                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a wonderful day.           01:06 PM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6037148