Subject: Ticket Assigned - Conversation with Nour
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 07:36:32 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nour Nour                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Nour Bot:  Hi Nour, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-1111027 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0568090191            11:27 AM, 11th Apr                   Afnan                   Hi Thank you for contacting Centrepoint. My name is AFNAN , I will be happy to assist you.           11:29 AM, 11th Apr                     Nour                    Hi           11:29 AM, 11th Apr                     Nour                    I applied for return 4 days ago and when the agent call me for pick up i couldn't catch the call after that no one contact with me for the pick-up process           11:30 AM, 11th Apr                   Afnan                   هل بإمكانك تزويدي برقم طلبك حتى أستطيع مساعدتكم على أكمل وجه            11:32 AM, 11th Apr                   Afnan                   Could you please share your order number so that I can assist you further?           11:32 AM, 11th Apr                   Afnan                   Hi, I'm not getting a response from you. Are we still connected?           11:34 AM, 11th Apr                   Afnan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:36 AM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6036418