Subject: Ticket Assigned - Conversation with Aisha Shahid
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 07:24:07 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Aisha Shahid Aisha Shahid                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Aisha Shahid Bot:  Hi Aisha Shahid, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0596882337            11:09 AM, 11th Apr                   Afnan                   Hi (aisha), Thank you for contacting Centrepoint. My name is AFNAN , I will be happy to assist you.           11:10 AM, 11th Apr                     Aisha Shahid                    Hi           11:13 AM, 11th Apr                     Aisha Shahid                    I wanted to know the state of my returns           11:13 AM, 11th Apr                     Aisha Shahid                    My items were collected a few days back           11:14 AM, 11th Apr                     Aisha Shahid                    Has Centrepoint received them           11:14 AM, 11th Apr                     Aisha Shahid                    When will my refund be issued           11:14 AM, 11th Apr                   Afnan                   Could you please share your order number so that I can assist you further?           11:14 AM, 11th Apr                   Afnan                   Hi, I'm not getting a response from you. Are we still connected?           11:16 AM, 11th Apr                     Aisha Shahid                    6819401049           11:16 AM, 11th Apr                     Aisha Shahid                    And 6820587926           11:17 AM, 11th Apr                   Afnan                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           11:17 AM, 11th Apr                     Aisha Shahid                    Do you know if it has reached           11:18 AM, 11th Apr                   Afnan                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           11:21 AM, 11th Apr                     Aisha Shahid                    Has it reached the warehouse           11:22 AM, 11th Apr                   Afnan                   yes           11:22 AM, 11th Apr                     Aisha Shahid                    Thankyou           11:23 AM, 11th Apr                   Afnan                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a wonderful day.           11:23 AM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6036333