Subject: Ticket Assigned - Conversation with Azhar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 06:58:09 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Azhar Azhar                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Azhar Bot:  Hi Azhar, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-1111027 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0555633516            10:48 AM, 11th Apr                     Azhar                    Ok           10:49 AM, 11th Apr                   Afnan                   Hi (azhar), Thank you for contacting Centrepoint. My name is AFNAN , I will be happy to assist you.           10:50 AM, 11th Apr                     Azhar                    Hi           10:51 AM, 11th Apr                     Azhar                    I ordered on 7th april           10:51 AM, 11th Apr                     Azhar                    And paid for it           10:51 AM, 11th Apr                     Azhar                    I was suppose to pick the order from store           10:51 AM, 11th Apr                     Azhar                    I thought i will get it the next day           10:51 AM, 11th Apr                     Azhar                    But still its showing processing           10:51 AM, 11th Apr                     Azhar                    Now I don’t want the order           10:51 AM, 11th Apr                     Azhar                    I want to cancel it and get my refund in my account           10:52 AM, 11th Apr                   Afnan                   Could you please share your order number so that I can assist you further?           10:52 AM, 11th Apr                     Azhar                    Sure           10:52 AM, 11th Apr                     Azhar                             10:53 AM, 11th Apr                   Afnan                   The order is now in preparation, it is expected to be ready on April 12th, and you will receive a message when it is available in the store           10:55 AM, 11th Apr                     Azhar                    But i need to return it           10:55 AM, 11th Apr                     Azhar                    Cancel it and get my money back           10:56 AM, 11th Apr                   Afnan                   We cannot cancel the order now because it is in the process of being prepared. Once it reaches the store, you can visit them and cancel the order through them           10:56 AM, 11th Apr                     Azhar                    Okay thank you           10:57 AM, 11th Apr                   Afnan                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a wonderful day.           10:57 AM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6036151