Subject: Ticket Assigned - Conversation with Ali Gohar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 04:45:02 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ali Gohar Ali Gohar                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi Ali Gohar, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  Hey dear my name is Ali Gohar Customer:  My order number 6820659385 is not delivered current now 9 days so I will cancelled the order Agent:  Hi Ali , Thank you for contacting Centrepoint. My name is Reem, I will be happy to assist you. Customer:  Yes dear you read my messages Agent:  Thank you for allowing me the time to check. I appreciate your patience. Customer:  Ok Agent:  We can see that your shipment was delayed by two days, and we will raise the request to the shipping company to arrange for you to receive it as soon as possible Agent:  Do you have another question I can help you with? Customer:  No dear not 2 days delayed only current now 9 days Customer:  No dear I have everyday this massage received from splash I will send you Customer:  IMAGE Agent:  It appears to us that you have created the request in 06/04/2023 and the expected date of delivery is 09-04-2023. Customer:  But courier company not call me Customer:  Yes but anybody not any person call me I'm available in my residence Customer:  Because before dilvered call by courier company Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Customer:  And I have everyday chat with your help de but not solve my problem sk Customer:  So dear how can cancel my order and refund my payment Agent:  We would like to inform you that we will work hard to solve it as soon as possible. Customer:  Yes dear but not resolve my problem at least one time call me from your help desk or from splash Customer:  Now only one day everyday same problem with me I don't know what happened Customer:  IMAGE Agent:  We see that you want us to cancel your order. Please note that we cannot cancel your order at this time because your order is in the process of being delivered and is with the shipping company right now. However, we ask you not to accept delivery of your order.   Also if you receive a call from the delivery person, we ask you to inform them that the delivery has been cancelled.   Once the order has been returned to the warehouse, we will process the refund to the same account from which payment was made. Customer:  I had contact your team with via email help line but don't respond Agent:  Do you have any other questions that I can help you with? Customer:  Yes dear My question is any delivery person not call me Agent:  It was a pleasure to assist you.Thank you for shopping with Splash. Have a wonderful day. Customer:  I speak not call me from splash ya delivery boy Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:42 AM, 11th Apr                   Afnan                   Hi  Thank you for contacting Centrepoint. My name is AFNAN , I will be happy to assist you.           08:36 AM, 11th Apr                   Afnan                   Hi, I'm not getting a response from you. Are we still connected?           08:37 AM, 11th Apr                   Afnan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:44 AM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6035710