Subject: Ticket Assigned - Conversation with Merissa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 09:53:56 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Merissa Merissa                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Merissa, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6820129812 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=SD010321638     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            01:39 PM, 10th Apr                   Reena                   Good Afternoon Merissa, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           01:45 PM, 10th Apr                     Merissa                    Salamualaykum           01:45 PM, 10th Apr                     Merissa                    Hi.. please kindly follow up my order..its been shipped for days already.. and it’s been delayed already.. and the shipa is keeping on moving the delivery date..           01:46 PM, 10th Apr                   Reena                   It will just take a moment to check the details for you.           01:47 PM, 10th Apr                     Merissa                    Hi.. please kindly follow up my order..its been shipped for days already.. and it’s been delayed already.. and the shipa is keeping on moving the delivery date..           01:48 PM, 10th Apr                   Afnan                   Hi (MERISSA), Thank you for contacting Centrepoint. My name is AFNAN , I will be happy to assist you.           01:49 PM, 10th Apr                     Merissa                    It’s been shipped from few days already.. I must have receive it last saturday..unfortunately I haven’t..           01:50 PM, 10th Apr                   Afnan                   We sincerely apologize for any inconvenience, we have sent your inquiry to the relevant team in the shipping company to have your order delivered as soon as possible to help you and solve this problem.           01:50 PM, 10th Apr                     Merissa                    it’s been delayed already.. unfortunately this is not the first time the order or delivery is delayed..           01:51 PM, 10th Apr                   Afnan                   Your request has been submitted to the concerned authority to deliver the request as soon as possible. We will contact you if there is any new information.           01:52 PM, 10th Apr                     Merissa                    Please please please follow it up ..           01:52 PM, 10th Apr                     Merissa                    Thanks           01:52 PM, 10th Apr                   Afnan                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a wonderful day.           01:53 PM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6028875