Subject: Ticket Assigned - Conversation with Faisal Mohamed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 08:52:28 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Faisal Mohamed Faisal Mohamed                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Faisal mohamed, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            12:29 PM, 10th Apr                   Afnan                   مرحباً  فيصل,شكراً لتواصلك مع سنتربوينت. أنا افنان, سيكون من دواعي سروري مساعدتك.           12:30 PM, 10th Apr                     Faisal Mohamed                    English           12:30 PM, 10th Apr                   Afnan                   Hi (faisal), Thank you for contacting Centrepoint. My name is AFNAN , I will be happy to assist you.           12:31 PM, 10th Apr                     Faisal Mohamed                    5941636           12:31 PM, 10th Apr                     Faisal Mohamed                    Regarding my Voucher           12:31 PM, 10th Apr                   Afnan                   Could you please share your order number so that I can assist you further?           12:32 PM, 10th Apr                     Faisal Mohamed                    6817499002           12:33 PM, 10th Apr                     Faisal Mohamed                    Wrong product delivery           12:34 PM, 10th Apr                   Afnan                   We would like to inform you that we have processed the refund of amount (22 SAR ) on (29-03-2023) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           12:36 PM, 10th Apr                     Faisal Mohamed                    Yes... I know           12:36 PM, 10th Apr                     Faisal Mohamed                    What about my voucher?           12:36 PM, 10th Apr                     Faisal Mohamed                    I must reuse it           12:36 PM, 10th Apr                   Afnan                   Coupon amounts are non-refundable           12:37 PM, 10th Apr                     Faisal Mohamed                    That was not a coupon           12:38 PM, 10th Apr                     Faisal Mohamed                    In my previous order, i did not get the discount... Hence i complained... Crntrrpoint gave this coupon as a compensation           12:39 PM, 10th Apr                     Faisal Mohamed                    Now I loose that amount           12:39 PM, 10th Apr                     Faisal Mohamed                    Is it clear??           12:39 PM, 10th Apr                   Afnan                   The amount not refunded in this order is SAR 15  and is for the voucher/promo code used in this order. Please note that all coupons and promotional codes are non-refundable and therefore this value is not redeemable.           12:39 PM, 10th Apr                     Faisal Mohamed                    Why should I loose my money due to mistake by centrepoint delivery mistake?           12:40 PM, 10th Apr                     Faisal Mohamed                    If you make mistake, i will not be made accountable..           12:40 PM, 10th Apr                     Faisal Mohamed                    Simple logic           12:41 PM, 10th Apr                   Afnan                   The value of the product is returned only according to the return policy           12:41 PM, 10th Apr                     Faisal Mohamed                    What i used was not a promotional offer or coupon...           12:42 PM, 10th Apr                     Faisal Mohamed                    It was a voucher... Given to me for Centrepoint mistake           12:43 PM, 10th Apr                     Faisal Mohamed                    You must issue another voucher           12:43 PM, 10th Apr                   Afnan                   Please note that all voucher and promotional codes are non-refundable and therefore this value is not redeemable.           12:44 PM, 10th Apr                     Faisal Mohamed                    Not asking for redeemotion or refund           12:44 PM, 10th Apr                     Faisal Mohamed                    I do not want copy paste answer           12:44 PM, 10th Apr                     Faisal Mohamed                    Pls apply your mind... And reply me           12:44 PM, 10th Apr                     Faisal Mohamed                    2 orders... 2 mistakes by centrepoint           12:45 PM, 10th Apr                     Faisal Mohamed                    Very poor service           12:45 PM, 10th Apr                   Afnan                   We sincerely apologize for any inconvenience caused, We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           12:45 PM, 10th Apr                     Faisal Mohamed                    For the last 10 days... same forward reply           12:46 PM, 10th Apr                     Faisal Mohamed                    Nothing happened           12:46 PM, 10th Apr                     Faisal Mohamed                    Why must i suffer due to crntrepoint errors           12:46 PM, 10th Apr                   Afnan                   We have sent your inquiry to the concerned team. Once we get any response, we will update you via email as soon as possible           12:48 PM, 10th Apr                     Faisal Mohamed                    What is the ticket number?           12:48 PM, 10th Apr                     Faisal Mohamed                    So many emails sent... No reply...           12:48 PM, 10th Apr                     Faisal Mohamed                    That is why asking!           12:48 PM, 10th Apr                   Afnan                   6028088           12:49 PM, 10th Apr                     Faisal Mohamed                    There is another one 6020336           12:50 PM, 10th Apr                     Faisal Mohamed                    No reply so far...           12:50 PM, 10th Apr                   Afnan                   we will update you via email as soon as possible           12:51 PM, 10th Apr                   Afnan                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a wonderful day.           12:52 PM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6028409